A More Efficient Accounts Payable Function:    Implement These Simple Best PracticesMary SchaefferPublisher & Editorial Di...
Agenda     Changing best practices and the          importance of identifying these changes;        The true bottom line...
AP Best Practices: Overview    © 2012 Accounts Payable Now & Tomorrow and3   Mary S. Schaeffer
Why Are Best Practices Changing    So Much     Technology changing the playing field     Huge regulatory impact        ...
What Goes Wrong when AP    Issues Are Ignored     Duplicate payments       http://ap-now.com/duplicatepaymentresources.h...
Best Practices – NOT!     Void Pantographs     Claiming funds from missingmoney.com if your      organization is not rep...
True Cost of Poor Practices     A duplicate or erroneous payment of $1,000        Net profit margin 1% - sales of $100,0...
Invoice Handling    © 2012 Accounts Payable Now & Tomorrow and8   Mary S. Schaeffer
Invoice Handling: Problems     The invoice hot potato     The AP black hole     Invoices addressed to no one     Tardy...
Invoice Handling: Best Practice      Standards:        Vendor name,        invoice number,        invoice number creat...
Invoice Handling: Low-Tech Solutions      All sent to one location        Mail address        Email address        Fax...
Invoice Processing: Staff      Everyone processes the same       – check and recheck      Detailed written instructions ...
Invoice Handling: Technology Solutions      E-Invoicing      Escalating approvals      Track disputes/resolutions – so ...
Payments     © 2012 Accounts Payable Now & Tomorrow and14   Mary S. Schaeffer
Check Processing: Problems      Check fraud – still biggest type of fraud      Check costs      Check printing/signing/...
Check Processing: Solutions      Wherever possible: Pay electronically      Never return checks to requisitioner if you ...
Newest check fraud problem      Fraudulent checks returned by positive pay are being        represented as ACH debits – a...
Electronic Payment Best Practices      Strong internal controls      Consistent with check practices      Make sure rec...
Electronic Payments      Separate PC used for online banking only         No email         No surfing Internet        ...
Regulatory Issues     © 2012 Accounts Payable Now & Tomorrow and20   Mary S. Schaeffer
Regulatory Issues     1099/1042-S,     Unclaimed Property and     Sales and Use Tax)     © 2012 Accounts Payable Now & Tom...
Regulatory Issues      Don’t ignore – Feds and states all need more money and       are targeting those not paying their ...
IRS Audits      For data collection      Focus:         Worker classification         Expense reimbursement         E...
When You’re Not Complying      If you are not currently handling       correctly, and an auditor shows up,       get prof...
Regulatory Best Practices      Get a W-9 from everyone one before first payment is made – no       exceptions      Use T...
Master Vendor File     © 2012 Accounts Payable Now & Tomorrow and26   Mary S. Schaeffer
Sudden Master Vendor File Attention      Healthcare reform      W-9s from everyone      Where to start ….            T...
Master Vendor File: Problems      Unlimited access      No naming standards      Vendors in several times      Vendors...
Master Vendor File: Solutions      Coding conventions to match invoice processing standards      Cleanse and de-activate...
Master Vendor File:     Controls and Fraud Prevention      Limits to who can add new        vendors and update the MVF – ...
Technology in AP     © 2012 Accounts Payable Now & Tomorrow and31   Mary S. Schaeffer
Huge Impact      20 Years ago: hand me down PCs      10 Years ago: fighting for Internet       access      Today: headi...
New Technology in AP      Tablets      Smartphones        Boarding passes      What else???     © 2012 Accounts Payabl...
What This Means     for You      Almost no manual invoice processing      Exception processing will decrease due to     ...
AP: Yesterday vs. Tomorrow     © 2012 Accounts Payable Now & Tomorrow and35   Mary S. Schaeffer
#5 Suppress Credits      Vendor statements with               credits suppressed      Solution:         1) Use best pra...
Future of Best Practices in AP     © 2012 Accounts Payable Now & Tomorrow and37   Mary S. Schaeffer
AP Best Practices: Future      Changing      Continue to have their place        Strong internal controls        Effic...
Closing Thoughts      AP Best Practices continually changing      Stay on top of the issue      Detailed policy, strong...
Thank you/Questions                   Questions always welcome.               To share your thoughts and insights         ...
About Mary Schaeffer        Mary Schaeffer is a nationally recognized accounts payable expert. Following a career        ...
Let Go and Gain Control     Visit www.anybill.com/ today!      © 2012 Accounts Payable Now & Tomorrow and42    Mary S. Sch...
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[Webinar] Implement Simple Best Practices with AP Now & Tomorrow

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Mary Schaeffer, Editor of AP Now and Tomorrow presents - A More Efficient Accounts Payable Function: Implement These Simple Best Practices. Best practices are all in the details. Ignore those details at the expense of the profitability of the entire organization. It’s that important.

In this session, Mary Schaeffer will discuss:

The true bottom line cost of ignoring best practices;

Changing best practices and the importance of identifying these changes;
Best practices along the entire procure-to-pay process;
The role technology is playing in the best practice arena; and
The future of best practices in accounts payable

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[Webinar] Implement Simple Best Practices with AP Now & Tomorrow

  1. 1. A More Efficient Accounts Payable Function: Implement These Simple Best PracticesMary SchaefferPublisher & Editorial Director AP NowAuthor Fraud in Accounts Payable: How toPrevent It + 15 other business books
  2. 2. Agenda  Changing best practices and the importance of identifying these changes;  The true bottom line cost of ignoring best practices;  Best practices along the entire procure-to-pay process;  The role technology is playing in the best practice arena; and  The future of best practices in AP  Closing Thoughts © 2012 Accounts Payable Now & Tomorrow and2 Mary S. Schaeffer
  3. 3. AP Best Practices: Overview © 2012 Accounts Payable Now & Tomorrow and3 Mary S. Schaeffer
  4. 4. Why Are Best Practices Changing So Much  Technology changing the playing field  Huge regulatory impact  States budget deficits  IRS (tax gap and more)  Corporate Reporting  Increasing fraudulent approaches aimed at accounts payable © 2012 Accounts Payable Now & Tomorrow and4 Mary S. Schaeffer
  5. 5. What Goes Wrong when AP Issues Are Ignored  Duplicate payments  http://ap-now.com/duplicatepaymentresources.html  Fraud increases – especially in troubled economic times  Dinged on S-Ox audit  Lost early payment discounts – probably your best investment alternative today  Low morale and turnover  Vendor relations become frayed as payments go out late © 2012 Accounts Payable Now & Tomorrow and5 Mary S. Schaeffer
  6. 6. Best Practices – NOT!  Void Pantographs  Claiming funds from missingmoney.com if your organization is not reporting unclaimed property  Thinking only paying from an original invoice will protect you from duplicate payments  Never paying from a fax  Relying on boarding pass as proof trip was taken  Putting forms for vendors on your website  (password protected Intranet still okay) © 2012 Accounts Payable Now & Tomorrow and6 Mary S. Schaeffer
  7. 7. True Cost of Poor Practices  A duplicate or erroneous payment of $1,000  Net profit margin 1% - sales of $100,000  Net profit margin 5% - sales of $20,000  Highlight Fraud potential  More work in AP © 2012 Accounts Payable Now & Tomorrow and7 Mary S. Schaeffer
  8. 8. Invoice Handling © 2012 Accounts Payable Now & Tomorrow and8 Mary S. Schaeffer
  9. 9. Invoice Handling: Problems  The invoice hot potato  The AP black hole  Invoices addressed to no one  Tardy approvals  Discrepant invoices  Fraudulent invoices  Second copies  Not establishing delivery points for invoices © 2012 Accounts Payable Now & Tomorrow and9 Mary S. Schaeffer
  10. 10. Invoice Handling: Best Practice  Standards:  Vendor name,  invoice number,  invoice number creation for invoices w/o invoice numbers No excuse for not doing this Best protection against duplicate payments © 2012 Accounts Payable Now & Tomorrow and10 Mary S. Schaeffer
  11. 11. Invoice Handling: Low-Tech Solutions  All sent to one location  Mail address  Email address  Fax number – dedicated for invoices only  Develop standard letters for common problems  No PO/Requisitioner: Return invoice  Invoice Amnesty Day (rarely used) © 2012 Accounts Payable Now & Tomorrow and11 Mary S. Schaeffer
  12. 12. Invoice Processing: Staff  Everyone processes the same – check and recheck  Detailed written instructions  All invoices entered – no waiting for more information  Train, cross train, educate, rotate © 2012 Accounts Payable Now & Tomorrow and12 Mary S. Schaeffer
  13. 13. Invoice Handling: Technology Solutions  E-Invoicing  Escalating approvals  Track disputes/resolutions – so there are no black hole invoices (or only a few) © 2012 Accounts Payable Now & Tomorrow and13 Mary S. Schaeffer
  14. 14. Payments © 2012 Accounts Payable Now & Tomorrow and14 Mary S. Schaeffer
  15. 15. Check Processing: Problems  Check fraud – still biggest type of fraud  Check costs  Check printing/signing/mailing  Rush checks  Returning checks to requisitioner  Uncashed checks © 2012 Accounts Payable Now & Tomorrow and15 Mary S. Schaeffer
  16. 16. Check Processing: Solutions  Wherever possible: Pay electronically  Never return checks to requisitioner if you can possibly help it  Limit Rush checks  Make sure strong controls are in place through out the check production and signing cycle  Good follow up routines for uncashed checks  Consider outsourcing check printing to your bank  Use positive pay payee name positive pay © 2012 Accounts Payable Now & Tomorrow and16 Mary S. Schaeffer
  17. 17. Newest check fraud problem  Fraudulent checks returned by positive pay are being represented as ACH debits – and making it through  Daily reconciliation of bank accounts, where no ACH blocks are put in place © 2012 Accounts Payable Now & Tomorrow and17 Mary S. Schaeffer
  18. 18. Electronic Payment Best Practices  Strong internal controls  Consistent with check practices  Make sure receivers and POs extinguished  ACH blocks – EVERYONE  ACH filters  Separate account, if feasible © 2012 Accounts Payable Now & Tomorrow and18 Mary S. Schaeffer
  19. 19. Electronic Payments  Separate PC used for online banking only  No email  No surfing Internet  Nothing else  Turned off when not in use © 2012 Accounts Payable Now & Tomorrow and19 Mary S. Schaeffer
  20. 20. Regulatory Issues © 2012 Accounts Payable Now & Tomorrow and20 Mary S. Schaeffer
  21. 21. Regulatory Issues 1099/1042-S, Unclaimed Property and Sales and Use Tax) © 2012 Accounts Payable Now & Tomorrow and21 Mary S. Schaeffer
  22. 22. Regulatory Issues  Don’t ignore – Feds and states all need more money and are targeting those not paying their fair share  Corporate reporting part of Healthcare Reform Act – likely to be repealed  Probably coming back at some point  Government agencies to start withholding 3% of payments made to independent contractors in 2012 © 2012 Accounts Payable Now & Tomorrow and22 Mary S. Schaeffer
  23. 23. IRS Audits  For data collection  Focus:  Worker classification  Expense reimbursement  Exec comp © 2012 Accounts Payable Now & Tomorrow and23 Mary S. Schaeffer
  24. 24. When You’re Not Complying  If you are not currently handling correctly, and an auditor shows up, get professional help.  Watch out for the no-fee auditors – you’ll end up paying a lot more! © 2012 Accounts Payable Now & Tomorrow and24 Mary S. Schaeffer
  25. 25. Regulatory Best Practices  Get a W-9 from everyone one before first payment is made – no exceptions  Use TIN Matching Program as soon as you receive the W-9  Try and prevent someone outside AP telling you how to classify a worker – do it per the form (proper worker classification was an Obama initiative when he was a senator – this issue is likely to become front burner in the near future.)  Get regular updates on the rules – some go once a year © 2012 Accounts Payable Now & Tomorrow and25 Mary S. Schaeffer
  26. 26. Master Vendor File © 2012 Accounts Payable Now & Tomorrow and26 Mary S. Schaeffer
  27. 27. Sudden Master Vendor File Attention  Healthcare reform  W-9s from everyone  Where to start ….  The Master Vendor File © 2012 Accounts Payable Now & Tomorrow and27 Mary S. Schaeffer
  28. 28. Master Vendor File: Problems  Unlimited access  No naming standards  Vendors in several times  Vendors never de-activated  Segregation of duties issue  Coding standards don’t match invoice processing standards © 2012 Accounts Payable Now & Tomorrow and28 Mary S. Schaeffer
  29. 29. Master Vendor File: Solutions  Coding conventions to match invoice processing standards  Cleanse and de-activate regularly  Require W-9 before setting up vendor: avoid year end 1099 problems and B-Notices © 2012 Accounts Payable Now & Tomorrow and29 Mary S. Schaeffer
  30. 30. Master Vendor File: Controls and Fraud Prevention  Limits to who can add new vendors and update the MVF – appropriate segregation of duties  Review of all changes to the MVF by high level executive regularly © 2012 Accounts Payable Now & Tomorrow and30 Mary S. Schaeffer
  31. 31. Technology in AP © 2012 Accounts Payable Now & Tomorrow and31 Mary S. Schaeffer
  32. 32. Huge Impact  20 Years ago: hand me down PCs  10 Years ago: fighting for Internet access  Today: heading into a paperless world  Tomorrow: completely automated invoice processing  Diminished exception processing © 2012 Accounts Payable Now & Tomorrow and32 Mary S. Schaeffer
  33. 33. New Technology in AP  Tablets  Smartphones  Boarding passes  What else??? © 2012 Accounts Payable Now & Tomorrow and33 Mary S. Schaeffer
  34. 34. What This Means for You  Almost no manual invoice processing  Exception processing will decrease due to improved invoice accuracy  AP staff will focus on more value add work  Expect an increase in:  Regulatory issues  Fraud prevention  Integration with other areas © 2012 Accounts Payable Now & Tomorrow and34 Mary S. Schaeffer
  35. 35. AP: Yesterday vs. Tomorrow © 2012 Accounts Payable Now & Tomorrow and35 Mary S. Schaeffer
  36. 36. #5 Suppress Credits  Vendor statements with credits suppressed  Solution:  1) Use best practices so credits not created  2) Request statements and follow up on a timely basis  3) Hire an audit firm © 2012 Accounts Payable Now & Tomorrow and36 Mary S. Schaeffer
  37. 37. Future of Best Practices in AP © 2012 Accounts Payable Now & Tomorrow and37 Mary S. Schaeffer
  38. 38. AP Best Practices: Future  Changing  Continue to have their place  Strong internal controls  Efficient process  Regulatory compliance  Fraud resistance  Your Challenge:  Keeping up © 2012 Accounts Payable Now & Tomorrow and38 Mary S. Schaeffer
  39. 39. Closing Thoughts  AP Best Practices continually changing  Stay on top of the issue  Detailed policy, strong internal controls, appropriate segregation of duties and automation will you run an efficient and effective accounts payable function. © 2012 Accounts Payable Now & Tomorrow and39 Mary S. Schaeffer
  40. 40. Thank you/Questions Questions always welcome. To share your thoughts and insights Mary Schaeffer  marys@ap-now.com  302 836 0540  Sign up for our free weekly ezine at www.ap-now.com/ezinesignup.html © 2012 Accounts Payable Now & Tomorrow and40 Mary S. Schaeffer
  41. 41. About Mary Schaeffer  Mary Schaeffer is a nationally recognized accounts payable expert. Following a career in finance she turned to writing and consulting. For the last 15 years she has been researching and writing newsletters for the accounts payable profession. Currently she is the Editorial Director & Publisher of Accounts Payable Now & Tomorrow, (www.ap- now.com) a fee-based newsletter published by CRYSTALLUS, Inc.  She also handles most of the firms consulting assignments (focused primarily on AP issues) often working with other well-regarded professionals. Her blog, at http://ap- now.com/blog/ is read by over 15,000 professionals each month.  Ms. Schaeffer is the author of over 15 business books including The CFO and Controllers’ Guide to Accounts Payable and the recently published Fraud in Accounts Payable: How to Prevent It. John Wiley & Sons is the publisher of most of her books.  She also is a regular contributor to the AICPA’s Corporate Finance Insider.  Ms. Schaeffer has a BS in Math from York College (CUNY) and a MBA in Finance from New York University.  She can be reached at marys@ap-now.com © 2012 Accounts Payable Now & Tomorrow and41 Mary S. Schaeffer
  42. 42. Let Go and Gain Control Visit www.anybill.com/ today! © 2012 Accounts Payable Now & Tomorrow and42 Mary S. Schaeffer

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