1. Anthony J. Serra
12 ½ Burbank st
Pittsfield Ma 01201
(843) 318-6643
aserra0913@gmail.com
DUNKIN DONUTS – WILLIAMSTOWN MA
Restaurant Manager August 2016 – Current
 Customer Service / Front of House
 Serve guests in a quick service restaurant
 Accept payment from customers, and make change as necessary.
 Request and record customer orders, and compute bills using cash registers
 Clean and organize eating, service, and kitchen areas.
 Communicate with guests regarding orders, comments, and complaints.
 Collect and return dirty dishes to the kitchen for washing.
 Arrange tables according to instructions.
 Perform personnel activities, such as supervising and training employees.
 Also responsible for hiring new employees
 Management skills
 Restaurant with annual sales of 1.1 million dollars
 Creating and implementing budget
 Delivering great guest service
 Overall quality control
 Development of all crew and management team members
 Hiring and training of all crew and management team members
 Profit and Loss review and action plans
 Review of daily and weekly inventory
 Building and posting weekly schedules
 Inventory Control
 Food Standards Enforcement
 Ability to handle fast paced environment
 Ability to work fast and accurately
 Management and leadership experience
DUNKIN DONUTS – BENNINGTON VERMOUNT
Restaurant Training Manager May2014 – August 2016
 Customer Service / Front of House
 Serve guests in a quick service restaurant
 Accept payment from customers, and make change as necessary.
 Request and record customer orders, and compute bills using cash registers
 Clean and organize eating, service, and kitchen areas.
 Communicate with guests regarding orders, comments, and complaints.
 Collect and return dirty dishes to the kitchen for washing.
 Arrange tables according to instructions.
 Perform personnel activities, such as supervising and training employees.
 Also responsible for hiring new employees
 Management skills
 Restaurant with annual sales of 1.3 million dollars
 Creating and implementing budget
 Delivering great guest service

2. Anthony J. Serra
12 ½ Burbank st
Pittsfield Ma 01201
(843) 318-6643
aserra0913@gmail.com
 Overall quality control
 Development of all crew and management team members
 New product Rolls in 3 Locations
 Hiring and training of all crew and management team members
For 3 Locations
 Profit and Loss review and action plans
 Review of daily and weekly inventory
 Building and posting weekly schedules
 Inventory Control
 Food Standards Enforcement
 Ability to handle fast paced environment
 Ability to work fast and accurately
 Management and leadership experience
Winner Of Best coffee connection 2015
Winner of a manager award for getting a in town radio deal
LARKBURGER Broomfield, Colorado
General Manager September 2013 – December 2013
 Customer Service / Front of House
 Serve guests in a fast casualdining restaurant
 Accept payment from customers, and make change as necessary.
 Request and record customer orders, and compute bills using cash registers
 Clean and organize eating, service, and kitchen areas.
 Communicate with guests regarding orders, comments, and complaints.
 Collect and return dirty dishes to the kitchen for washing.
 Arrange tables according to instructions.
 Perform personnel activities, such as supervising and training employees.
 Also responsible for hiring new employees
 Cooking & Food Preparation
 Inspect and clean food preparation areas, such as equipment and work surfaces, and
serving areas to ensure safe and sanitary food-handling practices.
 Ensure food is stored and cooked at correct temperature by regulating temperature of
grills, and fryers.
 Ensure freshness of food and ingredients by checking for quality, keeping track of old
and new items, and rotating stock.
 Flip burgers to ensure even cooking.
 Season and cook food according to recipes.
 Weigh, measure, and mix ingredients according to recipes, using various kitchen utensils
and equipment.
 Portion, arrange, and garnish food, and serve food to patrons.
 Observe and test foods to determine if they have been cooked sufficiently, using methods
such as tasting, smelling, and piercing them with utensils.
 Wash, peel, and cut vegetables to prepare them for consumption.
 Substitute for and assist other cooks during emergencies or rush periods.
 Estimate expected food consumption

3. Anthony J. Serra
12 ½ Burbank st
Pittsfield Ma 01201
(843) 318-6643
aserra0913@gmail.com
 Management Skills
 Restaurant with annual sales of 1.2 million dollars
 Recruiting and hiring of all crew member and managers
 Profit and Loss Summary
 Plans of action for operations
 Local Restaurant Marketing to build sales
 Creating and posting weekly crew schedules
 Implementing White Glove Inspection plans
 TIPs training for alcohol service
 ServeSafe from the National Restaurant Association
 Cash Management and Budget control
DUNKIN DONUTS – BIRKSHIRE, MA
General Manager September 2012 – September 2013
 Customer Service / Front of House
 Serve guests in a quick service restaurant
 Accept payment from customers, and make change as necessary.
 Request and record customer orders, and compute bills using cash registers
 Clean and organize eating, service, and kitchen areas.
 Communicate with guests regarding orders, comments, and complaints.
 Collect and return dirty dishes to the kitchen for washing.
 Arrange tables according to instructions.
 Perform personnel activities, such as supervising and training employees.
 Also responsible for hiring new employees
 Management skills
 Restaurant with annual sales of 1.6 million dollars
 Creating and implementing budget
 Delivering great guest service
 Overall quality control
 Development of all crew and management team members
 Hiring and training of all crew and management team members
 Profit and Loss review and action plans
 Review of daily and weekly inventory
 Building and posting weekly schedules
 Inventory Control
 Food Standards Enforcement
 Ability to handle fast paced environment
 Ability to work fast and accurately
 Management and leadership experience
TACO BELL – VERNON, CT
General Manager October 2011 – September 2012
 Customer Service / Front of House
 Serve guests in a quick service restaurant

4. Anthony J. Serra
12 ½ Burbank st
Pittsfield Ma 01201
(843) 318-6643
aserra0913@gmail.com
 Accept payment from customers, and make change as necessary.
 Request and record customer orders, and compute bills using cash registers
 Clean and organize eating, service, and kitchen areas.
 Communicate with guests regarding orders, comments, and complaints.
 Collect and return dirty dishes to the kitchen for washing.
 Arrange tables according to instructions.
 Perform personnel activities, such as supervising and training employees.
 Also responsible for hiring new employees
 Cooking & Food Preparation
 Inspect and clean food preparation areas, such as equipment and work surfaces, and
serving areas to ensure safe and sanitary food-handling practices.
 Ensure food is stored and cooked at correct temperature by regulating temperature of
grills, and fryers.
 Ensure freshness of food and ingredients by checking for quality, keeping track of old
and new items, and rotating stock.
 Substitute for and assist other cooks during emergencies or rush periods.
 Estimate expected food consumption
 Management Skills
 Restaurant with annual sales of 1.2 million dollars
 Recruiting and hiring of all crew member and managers
 Profit and Loss Summary
 Plans of action for operations
 Local Restaurant Marketing to build sales
 Creating and posting weekly crew schedules
 Implementing White Glove Inspection plans
 TIPs training for alcohol service
 ServeSafe from the National Restaurant Association
 Cash Management and Budget control
DUNKIN DONUTS – BIRKSHIRE & SPRINGFIELD, MA
General Manager August 2004 – October 2011
 Customer Service / Front of House
 Serve guests in a quick service restaurant
 Accept payment from customers, and make change as necessary.
 Request and record customer orders, and compute bills using cash registers
 Clean and organize eating, service, and kitchen areas.
 Communicate with guests regarding orders, comments, and complaints.
 Collect and return dirty dishes to the kitchen for washing.
 Arrange tables according to instructions.
 Perform personnel activities, such as supervising and training employees.
 Also responsible for hiring new employees
 Management skills
 Restaurant with annual sales of 1.3 million dollars

5. Anthony J. Serra
12 ½ Burbank st
Pittsfield Ma 01201
(843) 318-6643
aserra0913@gmail.com
 Creating and implementing budget
 Delivering great guest service
 Overall quality control
 Development of all crew and management team members
 Hiring and training of all crew and management team members
 Profit and Loss review and action plans
 Review of daily and weekly inventory
 Building and posting weekly schedules
 Inventory Control
 Food Standards Enforcement
 Ability to handle fast paced environment
 Ability to work fast and accurately
 Management and leadership experience

6. Anthony J. Serra
12 ½ Burbank st
Pittsfield Ma 01201
(843) 318-6643
aserra0913@gmail.com
References
Name Job Title Company Phone Number
James Lyons Director of Operations Larkburger (303) 547-5428
Paul Turcotte Area Manager Dunkin Donuts (518) 708-4019
Helen Bettinger Friend Larkburger (720)998-1434