Gareth Williams of Northern at SBPE16

1. How to use the ISO standards
effectively to manage energy and
environmental performance
Gareth Williams
Energy and Environment Manager
14/04/2016

2. Northern – Overview
Title // By
• Originally formed in 2004
• Steady state franchise.
• Largest Train Operating
Company (TOC)
• Serco and Abellio 50:50 JV
• Passenger Growth circa 50%
• New 9 year franchise started 1st
April 2016.
• Arriva owned
• Second largest TOC

3. Northern – New Franchise
Title // By
• Over £1bn of investment
• Introduction of 281 new carriages
and the full refurbishment of the
remaining fleet.
• More than 2,000 additional
services each week
• Staffing 46 stations across the
network which are currently
unstaffed.
• Extensive station upgrade plans.

4. Why we have an EMS
Title // By
➢ Help manage our environmental risks and legislative
compliance
➢ Improve our reputation with customers and stakeholders
➢ Meet direct requirements within our contract with the
Department for Transport
➢ Ensure we are continually improving environmental
performance even with growth
➢ Ultimately making the business more efficient

6. • Respect & Integrity - 3rd party verified
• Leadership
• Engagement / Commitment & Responsibility
• Credibility - reporting to the Board
• Investment – for monitoring and performance
improvement
• Ultimately - Improved Performance
• Continual Improvement
ISO Certification Benefits

7. 3rd Party Verification

8. Leadership – Start at the top
• New MD, new business scorecard – environment is
integrated
• New Structure – Safety and Environment Directorate
• Job titles – Safety and Environment Director
• ISO standards – something to shout about but also
something to lose

9. Personal Development Reviews
Managers Personal
Objectives

10. Policy

11. Governance Structure
SEG – Safety Executive
Group
ERG – Environment Review
Group
EMS WG – Environmental
Management System
Working Group

12. Engagement / Commitment & Responsibility
Title // By
Energy Budgets
GIVE RESPONSIBILITY TO THE BUSINESS DIRECTORATES
WHICH USE THE SIGNIFICANT ENERGY CONSUMPTION
• Customer Services Director
• Service Delivery Director (Operations and Engineering)

13. ISO 50001 - 2011
Title // By
➢ Energy focus, no longer risk management but proactive efficiency
work. Reducing our energy costs reduces the bottom line.
Environmental improvement actually helped the business be more
financially viable and therefore help meet the company finance KPI.
We were helpful.
➢ This required leadership buy in, this meant reporting to the board every
4 weeks.
➢ This coupled with CRC put the cost of energy and the impact that we
were having on the board of directors radar.
➢ Energy information was cascaded to all site managers - the business
was responsible for energy reduction not just the environment team.
This meant that more people were working on reducing energy making
a bigger impact.

14. Director Responsibility
Title // By

15. Board reports

16. Information

17. Non-Traction Energy
Forecasting
Financial Backing

18. '-
13,000,000
26,000,000
39,000,000
52,000,000
2009 2010 2011 2012 2013 2014 2015
15% reduction
Energy Reduction

19. Continual Improvement
Customer Complaints

20. Continual Improvement

21. Department Projects
Safety & Environment 33
Operations 10
Customer Service 30
Programmes and Planning 7
Finance 8
HR 5
Engineering 7
Commercial 4
104
Continual Improvement

22. • 2013 and 2014 Platinum in
the BiTC Environmental Index
• 2014 and 2015 Winner North
Of England Excellence -
Special Award for
Sustainability
• 2015 Winner Rail Business
Awards – Sustainability
• 2015 – Winner Environmental
Improvement in Passenger
Transport at CILT North West
.
Awards