Rentokil Specialist Hygiene Introduction

Introducing Our Business To You

2
We employee 32,150 colleagues in 67 countries, with a global turnover
of approximately £2.1 billion. We`re a customer focused ‘people’ business.

Detection, prevention &
elimination of troublesome
pests
Specialists in woodworm
treatment and damp
proofing
Specialist property insurance
cover to both residential and
commercial properties
Wide range of specialist
cleaning and disinfection
services
Leading provider of
washroom, washroom
supplies, vending and floor
care services
Waste management experts
disposing of clinical, dental &
hazardous waste.
Experts in plant services,
interior landscaping and
scenting.
Specialists in damp
proofing, woodworm
and wood rot services
Part of The Rentokil Initial UK Family

Who are Rentokil Specialist Hygiene?
• The leading Specialist Cleaning provider in the UK
• Offer a complete range of specialist cleaning
solutions;
• Deep Cleaning, Industrial Cleaning,
Washroom Cleaning, Disinfection Services
and Hygiene Health Check consultancy
service
• A presence in all key sectors;
• Retail, FM, Healthcare, Industrial,
Hospitality, Food Manufacturing & Retail,
Transport and Education

Market Position
•Largest national specialist
cleaning company in the UK
•Over 50 years of experience
in the industry
Service Capabilities
•16 customer service personnel
•27 consultants
•103 technicians
A Key Player
• Approx. 5,000 customers
• 20,000 premises serviced
• Over 53,000 site calls p.a.
Locations
•6 service branches
•Gives us full UK coverage
Fast Response. Consistent Service. Always Available. Highly Trained.
Business Overview

Customer Voice Counts
• Monthly independent trained call team randomly
contact our KA customers to assess our overall
performance
• Customer is asked if they would “recommend Rentokil
Specialist Hygiene to a friend or colleague ?”
obtaining our Net Promoter Score
• An NPS of +50 is excellent, we are proud of our
current NPS of 56%
• We use this to assess not only our performance, but
also highlight continual improvements we can make
What this means for you
• Customers confirm that Rentokil Specialist Hygiene have
some of the best trained, best managed team of technical
experts in the Industry

• Experience in working with businesses in all sectors
• Experience in working with different sized businesses
You Would Be In Good Company

Out of Hours Procedure
• It maybe necessary to undertake works at unsociable
hours.
• We therefore treat each job as bespoke and each
branch will work with you to meet your needs as
required.
• We can be contacted at anytime, day or night.
• Our team are work on a rota and in case of
emergency, e.g flooding, you will be able to contact us
24/7.
• No matter what time you need us our team is on hand
• In case of emergency our on-call team can be called out

A local service, delivered nationally:
• 6 Branches
• 103 Technicians throughout the UK and N.Ireland
• 27 Consultants
• 16 Customer Service Personnel
• 6 Branch Managers
• 3 Key Account managers
• Full national geographical coverage
• Fast response times
• Consistent availability of staff
• Consistent, reliable, local service
A local presence in the UK & N.Ireland

Our Range
of Services
Specialist
Disinfection
Services
Kitchen Deep
Cleaning
Specialist
Cleaning
Washroom Deep
Cleaning
Helping to protect people from harmful influences of poor hygiene standards, by
presenting them with a range of trouble-free, high quality specialist cleaning services

Specialised Products
• As specialists in our field, we are supported by a leading
company to create our line of innovative own branded products
for our expert colleagues to use servicing your premises.
• Our partners specialise in replacing potentially hazardous
chemical products where possible, by using water based or safer
solvent based solutions with lower toxicity.
• We have a standard list of approved products that we regularly
update and undergo frequent testing.
• We also use QR codes on all of our products, giving our teams
access to product info and ‘How to use’ videos.
• We are using the safest products on your premises that are
suitable for that environment
• Never a risk of misuse of products on your sites

Specialist Disinfection Service

Emergency Vehicle Cleaning
• Ambulances and other vehicles are constantly used by
the emergency services to assist them in dealing with
distressing situations where blood, vomit and other
bodily fluids are likely to be present.
• We offer a planned, extensive deep cleaning and
decontamination service for ambulance units and
hospital wards.
• Utilising our comprehensive deep cleaning methods and
innovative Fogging technology, cleaning and disinfection
is completed with minimal disruption and down time to
your mobile units.

Biohazard Cleaning
• Biohazards such as bodily fluids and faeces can carry
viruses such as hepatitis B, hepatitis C and HIV.
• We offer a comprehensive disinfection service, Fogging,
to ensure harmful bacteria and viruses are removed
from areas exposed to Biohazard situations.
• Using innovative CleanScent Technology, Fogging both
disinfects the air and surfaces while leaving a fresh
scent to previously contaminated spaces, safe for
occupation.

Bird Dropping Removal
• Bird droppings from pigeons, gulls and sparrows can
result in permanent damage to the structure of your
building or equipment if they are not dealt with
correctly.
• The safe removal of bird waste is not only vital to
improve the aesthetic appearance of the building or
surface it is present on, prolonging the life of the
surface, but also to ensure any risk to human health is
minimised.
• Bad odours and contaminants can quickly be spread
around the building through the ventilation system,
inhaling bacteria and fungi could present a health risk.
• We offer the safe removal of bird waste and
comprehensive Cleaning and Disinfection of affected
areas

Flood Damage Cleanup
• Flood water can cause varying degrees of damage
depending on its severity. Floors, walls, furniture, soft
furnishings and even building structures can be affected
as well as increasing the risk to human health.
• Our trained professionals offer a quick and efficient
service to ensure your property and equipment is
cleaned and disinfected to its pre-incident state helping
to minimise the disruption caused by flooding and
eliminate any health risks associated with hazardous
flood waters.
• If required specialist odour removal equipment is used
to ensure a hygienic and fresh smelling environment is
reinstated.

Healthcare Cleaning
• Poor hygiene in healthcare establishments such as
hospitals, dentists, and GP surgeries, can put people’s
lives at risk. Infections can spread quickly throughout
these areas with devastating consequences.
• Working alongside healthcare institutions we provide
specialised healthcare cleaning and disinfection services
to successfully reduce the risk of infections and to help
prevent and control any spread occurring.
• We offer comprehensive deep cleaning methods and
innovative Fogging technology, cleaning and disinfection
is completed with minimal disruption and down time to
your procedures.

Infection Control
• Outbreaks of an infectious virus can happen anywhere
from hospitals, schools, care homes to your place of
work. It can happen at any time so ensuring continuous
high hygiene standards to prevent the spread of
infection has never been more important.
• Infectious diseases such as Norovirus, pose a serious
threat to the health of staff, students, family members
and others; they can be spread via bodily fluid, needles
and sharps or even from raw sewage.
• We offer a number of different infection control services
to meet your needs and reduce the spread of any such
infections.

Odour Removal
• Environments such as factories, houses, retail outlets,
commercial premises, healthcare establishments and
food preparation areas can all suffer from problems with
malodours.
• Offensive smells are not only off-putting for your
employees, they are also unpleasant for your customers.
• Our odour removal service provides a rapid and cost
effective solution for areas suffering from foul smelling
odours.
• Our team will identify the source of offensive odours and
quickly and efficiently neutralises and eradicates the
smell, not just mask it, leaving a fresh and clean smelling
environment.

Police & Prison Cell Cleaning
• Police holding cells and secure prison cells are often
scenes of various types of bio-hazardous incidents that
pose a high risk of infection from exposure. This
requires specialist cell cleaning to be performed quickly
and efficiently.
• Our police and prison cell cleaning service provides a
rapid response to these hazardous incidents,
guaranteeing that the cell or communal areas are safely
decontaminated and disinfected, ensuring that all
harmful bodily fluids are removed and disposed of
correctly.
• The rapid decontamination and disinfection of this type
of risk is extremely important to prevent a spread of
disease or infection occurring.

Sewage Cleanup
• Sewage spills are unpleasant and can cause vast
disruption to your business or home.
• The risk of contamination from unknown chemicals such
as solvents, carcinogens and pesticides is incredibly
high.
• We understands the risks and dangers associated with
sewage spills and offer an extensive and comprehensive
sewage cleanup service.
• This service ensures all the potentially hazardous
untimely sewage spills are contained and safely
removed in a quick and cost effective manner which is
considerate to the environment.

Sharps Removal
• The safe and controlled removal of needles, syringes
and other sharp objects is extremely important as this
type of waste can carry harmful diseases and if not
removed and disposed could cause serious infections.
• The main risk associated with sharps such as needles
and syringes is puncture wounds that allow highly
infectious blood borne pathogens including Hepatitis
B and HIV.
• Our specialist team will conduct an extensive needle
sweep guaranteeing all sharps are removed before fully
decontaminating and cleaning the area ensuring all bio-
hazardous contamination is eradicated.

Trauma & Crime Scene Cleaning
• When it comes to emergency trauma and crime scene
cleaning, we are on hand to provide rapid, discreet and
comprehensive cleaning and disinfection in distressing
situations.
• Our expert technicians are on hand 24/7, to clean up
after these emergencies:
– Suicide
– Trauma
– Crime Scene
• We provide a fast response service to take care of the
emotional situations, and it is crucial to eliminate the
health hazards that these types of scenarios pose.

Void Property Cleaning
• When squatters or unruly tenants are evicted from houses,
flats and commercial properties the abandoned premises is
often left in an uninhabitable state with large amounts of
waste and damage being left behind.
• Our specialised empty property cleaning service ensures a
rapid response from trained professionals who complete a
full cleanup including a hypodermic needle sweep to
remove any harmful sharps to ensure the risk of infection is
eliminated.
• Once this has been completed a comprehensive thorough
biohazard clean and disinfection of the property is
performed to make sure that the property is clean and safe
to be to re-let or to be sold as quickly as possible.

Fogging
• Fogging produces micro-droplets of disinfectant and
biocides that float in the air for around 10 minutes after
application.
• Dispersing these micro-droplets into the air means the
solution is able to reach areas that could not otherwise
be reached by conventional cleaning methods.
• Studies show application by aerosol significantly reduces
the number of viable infectious pathogens, treating the
surface and the air, killing these pathogens.

Restore 24
Emergency Disinfection Service
• Trauma scenes, after death or suicide, and crime scenes
can be distressing to deal with. It is crucial that these
potentially hazardous situations are dealt with promptly,
expertly and with understanding.
• Whilst it's not possible to turn back time, we can help
restore the area around the incident and remove
potential hazards from the scene.
What’s included?
• Labour from a specialist operative
• Waste disposal
• Fogging: Our mobile disinfection service
• Fogging with CleanScent Technology

Hygiene Health Check
• In order to make the best decisions about your
cleaning regime, whether it be for regular cleaning,
or in the event of an outbreak, understanding your
microbiological landscape is key.
• Our expert consultants take a comprehensive set of
ATP swabs
• The results are overlaid on to a map of your premises
• Microbiological activity is split into visual zones
• We will make recommendations of an appropriate
deep clean programme, including both forensic deep
cleaning and ULV Disinfection

Kitchen Deep Clean
Commercial catering environments such as kitchens, canteens
and food preparation areas must adhere to stringent
legislation governing their condition and hygiene standards.
Our comprehensive Kitchen Deep Clean offers the following:
• Increased hygiene
• Increased efficiency and extended equipment life
• Reduced fire risk
• Helps you comply with Food Hygiene and Kitchen Safety
regulation
Tailored to the specific requirements of your kitchen our deep
cleaning solution can encompass the whole kitchen or
individual pieces of equipment.
Commercial Kitchen Cleaning

Biodosing & Prevention
• Drain blockages can increase the risk of contamination
since grease sludge can harbour pathogenic bacteria.
• Our biological dosing service periodically feeds kitchen
drain pipes and grease traps with a biological solution
containing environmentally friendly bacteria and
enzymes, which break down the grease and prevents
the build-up from occurring.
• Following installation, Rentokil Specialist Hygiene carry
out scheduled visits to check the condition of the
drainage system, top up fluid and ensure dosing system
is operating effectively.

Grease Trap Cleaning
• Grease traps are a fundamental part of any commercial
kitchen or food processing plant.
• Waste from grease traps is classified as a controlled
waste.
• The Environment Agency or an Environmental Health
Officer is required to see evidence that regular cleaning
of the grease trap has been performed and any waste
that has been removed is disposed of by a registered
waste carrier.
• Our team of specialists use advance processes to clean
your kitchen grease traps thoroughly and efficiently
whilst ensuring harmful waste is removed safety and
with minimal disruption to your business.

Kitchen Extract and Duct Cleaning
• Many insurers now stipulate that kitchen ventilation
should be cleaned to TR19 standards to reduce the risk
of kitchen fires. The TR19 guidelines also recommend
the monitoring and regular cleaning of these systems in
commercial kitchens .
• Technicians use an Elcometer 456 to measure and
monitor the levels of grease.
• The readings are collated into a report and if below
standard, we can provide deep cleaning solutions.
• A TR19 compliant report can be created using schematic
drawings, pre and post clean photographs along with
the Elcometer readings.
• This report can be used as evidence of deep cleaning or
maintenance of acceptable hygiene levels in kitchen
extract and duct systems.

Air Handling System Monitoring and
Deep Cleaning
• Industry guidelines state that air ducting and ventilation
systems should be cleaned regularly, as dust moving
through the systems can affect a premises’ air quality.
• Rentokil Specialist Hygiene Technicians measure and
monitor the levels of dust in the systems using an
Elcometer 456 – a thickness gauge with a scan probe
which provides accurate readings of a dry deposit test.
• The readings are collated into a detailed report. We can
provide deep cleaning solutions if the systems
cleanliness is below standard.
• Rentokil Specialist Hygiene can also provide a report
that includes schematic drawings, pre and post clean
photos and the Elcometer readings, that can be used as
evidence of hygiene compliance.
Specialist Cleaning

Ecoblasting
Our Ecoblasting feature works by selecting the correct
abrasive, taking into account their hardness rating and their
environmental suitability for a given location, we are able to
work with a wide range of surfaces and different substances.
– Operationally safe and will not damage glass or
chrome
– Eco friendly, non-toxic and non hazardous to the
environment
– No aggressive or corrosive chemicals
– Abrasives can be altered to suit a range of
different service types or specialist environments
– Can be used on glass, wood, metal, brick and
most stone surfaces (including soft stone
surfaces)
Specialist Cleaning

Graffiti Removal
• Graffiti is an act of vandalism that can be unsightly,
offensive and abusive.
• It can be extremely difficult to remove graffiti using
regular cleaning methods and therefore, it is important
that you find an effective and comprehensive removal
and prevention service.
• Our Eco Blasting treatment uses compressed air to blast
an environmentally benign abrasive, such as soda or
recycled bottle glass, onto the surface to remove
substrate layers, like graffiti. It does not use any
aggressive or corrosive chemicals and can be used on
many different surfaces.
• After removal, we offer an Anti-Graffiti Coating to help
ensure that future incidences can be dealt with quickly
and easily.
Specialist Cleaning

Chewing Gum Removal
• Carelessly discarded chewing gum can easily become
trodden into pavements, carpets and entrance mats.
This quickly makes the area look unsightly, dirty and
generally leads to a degrading of the surrounding area.
• Chewing gum can take up to 5 years to biodegrade.
• Our innovative chewing gum removal equipment and
procedures provide a fast, efficient and environmentally-
friendly way of removing unsightly chewing gum from
tarmac, bricks, concrete, tiled floors, carpets and
upholstery leaving them completely free of unappealing
chewing gum stains.
Specialist Cleaning

• Brings new like to worn out concrete and tarmac
surfaces with our Regener8 surface paint.
• It helps to prolong the lifespan of a surface, as it offers a
protective coating whilst helping to improve the
atheistic.
• Future chewing gum removal is made easier, as it helps
to prevent chewing gum adhesion.
• Regener8 helps prevent oil staining and biological
growth.
• Helps to avoid future cracks or breakages by preventing
the ingestion of water.
Specialist Cleaning
Regener8

After Builders Cleanup
• Building work such as new builds, renovations and
repairs can generate large amounts of dust and debris
which can leave the newly created or revamped
premises looking untidy.
• We offer a thorough and comprehensive After Builders
cleaning service to eliminate any dust and debris, both
internally and externally, this ensure the premises is
spotless and ready for use.
• Our cost effective solution is suited to your
requirements.
• Whether you require a complete after builders clean of
a flat, house, hotel, commercial unit, office block or
retail shop we have the expertise and skills to ensure
the premises is cleaned methodically and professionally
to an extremely high standard.
Specialist Cleaning

Bin Store Cleaning
• Commercial and residential premises bin store rooms
and storage areas can quickly become unhygienic and
dirty. This can lead to unpleasant odours, bacteria and
even pest infestations within these areas.
• Depending on the individual situation and store
composition, Rentokil Specialist Hygiene utilise
advanced techniques and chemicals to fully clean and
disinfect the bin store area and bins to provide a
hygienic waste disposal area for your premises.
• We offer a cost effective and efficient cleaning and
disinfection service for bin store areas that eliminates
unpleasant odours and ensures the area is clean and
hygienic.
Specialist Cleaning

Drain Maintenance
Rentokil Specialist Hygiene provides a preventative drain
maintenance program that helps reduce the possibility of
disruptive and expensive blockages occurring to any of your
drainage systems. This ensures your pipe work is consistently
operating at maximum efficiency.
Rentokil’s service uses high pressure water jetting to:
• Remove soft silt from surface water drains
• Clear hard solid-set substances such as scale
• Effectively clear blockages in drains, sewers and stack
pipes
Specialist Cleaning

Fire Damage Cleaning
• Our professional EcoBlasting service will bring back to
life a site which has been affected by fire, removing both
the visual aspects of fire damage as well as the
associated odours.
• The process is abrasive as it needs to remove any
coating to the surface, however it is not aggressive and
can be used on virtually any surface.
• Rentokil’s expert know how to deal with fire damage in a
way that helps to prevent any further damage being
caused and fully restores your buildings and equipment
to an acceptable state ready for restoration and
redecoration.
Specialist Cleaning

Food Production Cleaning
• Regular deep cleaning of food manufacturing facilities is
critical to reduce the risk of pest infestations, unpleasant
odours and product contamination.
• We provide a comprehensive deep cleaning service for
food manufacturing areas and machinery to ensure
facilities are able to meet a number of audit standards.
Features:
• We operate with full awareness of BRC and AIB auditing
standards
• Comprehensive Health and Safety practice with
extensive Risk Assessments mean our work is carried
out safely and efficiently.
• We are supported by Rentokil Pest Control and can offer
a comprehensive solution where Stored Product Insects
(SPI's) are present in the production process.
Specialist Cleaning

High Level Cleaning
Regular high level cleaning is vital in order to help maintain a
high standard of hygiene within your premises.
Our High Level Cleaning Service includes:
• Factory floor, internal walls, ceilings, lights and ducting
• Exterior cladding of buildings
• Manufacturing facilities, warehouse & process cleaning
including, floor preparation & pressure washing
• Removing dust build-up or fat and grease residues
Specialist Cleaning

Industrial Cleaning
• Rentokil Specialist Hygiene provides leading Industrial
Cleaning solutions nationwide, encompassing a range of
commercial and heavy industry applications through
many different markets.
• Throughout any industrial cleaning process we
consistently meet health and safety standards with our
team of specialist technicians completing a risk
assessment during the survey of your site before
conducting any clean-up work
Specialist Cleaning

Factory Cleaning
Maintaining a clean and hygienic environment throughout
your facility helps to both protect equipment from debris and
contamination, and staff from hazardous environments.
We include:
• High Level Cleaning - perfect for the hard to reach,
elevated areas of your facility.
• External Surface Cleaning - remove environmental
contaminants from the exterior of your buildings to
return them to a presentable condition.
Specialist Cleaning

Mobile Disinfection
Whilst manual cleaning is best practice to treat surface
bacteria, fogging is an ideal solution both for combating
airborne pathogens, as well as disinfecting large areas that
require rapid re-entry of treated areas and minimum
disruption.
Features of our Mobile Disinfection Cleaning Service:
• Large areas disinfected quickly
• Minimum disruption to business
• Ideal for outbreak control measures
• Disinfects and cleans the infected area
• Routine and Responsive Services available
Specialist Cleaning

Chute Cleaning
In many high rise offices and residential tower blocks, refuse
chutes provide a convenient means of waste disposal. The
design and height of the waste chutes often make them
extremely difficult to clean or keep hygienic, resulting in them
becoming a health hazard within the premises.
Chute Cleaning;
• Reduces risk of blockages
• Eliminates unpleasant odours and bacteria
• Improves and maintains hygiene standard of waste
chute
Specialist Cleaning

Silo Cleaning
• Industrial and agricultural silos are used to store a
variety of different commodities such as flour, sugar,
maize, grain and animal feed.
• Periodic specialist silo cleaning is required to prevent the
build up of residue on the internal sides and discharge
areas of these silos.
Key Benefits of Silo Cleaning Service:
• Reduces risk of product spoilage
• Decreases downtime of silo as a result of bridging or
banking
Specialist Cleaning

Air Steriliser
• Busy washrooms provide the perfect breeding ground
for bacteria and viruses due to their warm and moist
atmosphere.
• Utilising a combination of five air treatment techniques
Rentokil Specialist Hygiene’s Air Steriliser operates
continually to combat and eliminate both surface and
airborne odour-causing bacteria.
• The Air Steriliser eradicates bacteria and viruses such as
E Coli, Salmonella, Streptococcus, Rhinovirus, Hepatitis
A and Flu viruses.
Washroom Deep Cleaning

Blocked Urinal Cleaning
• Blockages to urinals are caused by the build up of scale
in the urinal traps or waste pipe work.
• Our FlowFree service utilises an electro-mechanical
flexible steel coring rod that removes scale build from
inside the primary pipe work through to the soil stack.
• The service also cleans and removes any scale build up
from the urinal waste trap ensuring the whole system is
blockage free.
The benefits of FlowFree include:
• Prevents urinal blockages occurring and the associated
costs of blockage clean up.
• Helps improve overall hygiene standards of the
washroom.
• Service includes rapid response callouts ensuring
minimal downtime of your facilities.

Toilet & Urinal Sanitiser
• Toilets and urinals are an ideal breading ground for
bacteria that thrive on their damp conditions. The
growth of this bacteria results in an increased risk of
infection and the production of familiar unpleasant
washroom odours.
• Advanced toilet and urinal sanitiser system is a hygiene
maintenance program that ensures toilets and urinals
are kept clean, hygienic and fresh smelling at all times.
Our service includes:
• Helps remove and improve washroom odours
• Provides on-going protection against uric scale and
bacteria build up
• Cleans and reaches areas where daily cleaning can’t
reach

Urinal Water Saver
• Rentokil Specialist Hygiene’s urinal flush water manager
is an environmentally-friendly water saving solution that
uses the latest passive infra-red sensor technology to
detect washroom usage.
• The fully automated and programmable urinal flush
controller ensures the urinal is flushed regularly during
times when the washroom is active but does not flush
unnecessarily during times of inactivity.
Benefits to our Urinal Water Saver:
• Decrease water usage
• Reduces costs
• Maintains hygiene standards

• Rentokil Specialist Hygiene’s deep washroom cleaning
service thoroughly cleans and sanitises all sanitary ware
with specialist cleaning chemicals, ensuring all dirt and
grime that harbours bacteria is removed.
• As well as the toilets, urinals and basins, the floors,
walls and other fixtures within the washroom are
cleaned and sanitised with minor repairs completed,
defective plugs, grouting and sealant replaced.
Our Washroom Deep Clean:
• Completely removes odour causing bacteria from the
washroom.
• Removes blockages in primary pipe work and urinal
traps Ensures free flowing drainage
• Helps improve the standard of hygiene, prolonging the
life of your washroom amenities.

Fast response; the 4th
emergency service!
Utilise innovative products
and services to deliver
outstanding resultsSales and Service delivered by
highly trained experts
World class customer service;
show you care every time!
• An expert team looking after you, your people and your
business
True Specialists

Rentokil Specialist Hygiene Introduction

Rentokil Specialist Hygiene Introduction

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