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Kleenol Nigeria Limited - Company Profile

We will like to introduce KLEENOL NIGERIA LIMITED - A household name in
the professional cleaning and pest control/management industry.

KLEENOL NIGERIA LIMITED provides more than just routine cleaning
solutions. We provide the extra service required to maintain a clean and
pleasant environment such as interior and exterior cleaning solutions,
Industrial cleaning and hard floors maintenance, Floor restoration, Pest
Control and Fumigation. We make sure all routine areas and requested
areas are cleaned proficiently as we also focus on areas most cleaning
services overlook, where bacteria tends to accumulate.

Over the years we have been able to establish ourselves with notable
companies such as:- SHELL PETROLEUM DEV. COMPANY LIMITED, ARCHBISHOP
VINING MEMORIAL CHURCH, CHEVRON, TEXACO NIGERIA, BRITISH AIRWAYS,
BRITISH HIGH COMMISSION, CENTRAL BANK OF NIGERIA, FIRST BANK NIGERIA
PLC, UNION BANK OF NIGERIA PLC AND CADWELL PROPERTY COMPANY AND OTHERS.

Kleenol Nigeria Limited strives to go the extra mile. Maintaining our
reputation is our number one priority. By adhering to this code, we are
confident you will be pleased with our cleaning services and the quality
of our work. Our prices are highly competitive and affordable.

The Kleenol Nigeria Limited Service agreement is based solely on
performance and you will surely see the difference in your home or
office. We are family owned and operated, licensed as corporate member
of the Cleaning Practitioners Association of Nigeria (CPAN) and the
International Sanitary Suppliers Association (ISSA) of the USA.

Please be assured that Kleenol Nigeria Limited will do the entire job at
every scheduled appointment (per your specifications). We do not cut
corners or rush through the cleaning process. We take pride in our
reputation and our quality of work reflects this.

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Kleenol Nigeria Limited - Company Profile

  1. 1. Welcome to a cleaner worldWelcome to a cleaner world KLEENOL NIGERIA LIMITED www.kleenolng.comwww.kleenolng.com
  2. 2. WE ARE PROFESSIONALS INWE ARE PROFESSIONALS IN COMMERCIAL CLEANINGCOMMERCIAL CLEANING Our experience in the industry along with aOur experience in the industry along with a commitment to excellence and customercommitment to excellence and customer satisfaction has guaranteed the success of thesatisfaction has guaranteed the success of the company over the years. This has been achievedcompany over the years. This has been achieved through investments in manpower training andthrough investments in manpower training and technology. Because we understand that successtechnology. Because we understand that success in our business is dependent upon thein our business is dependent upon the satisfaction of our customers, our entire worksatisfaction of our customers, our entire work force is dedicated to providing our customers withforce is dedicated to providing our customers with the best possible services.the best possible services.
  3. 3. OUR VISIONOUR VISION ► To be the foremostTo be the foremost cleaning companycleaning company in Nigeria providingin Nigeria providing quality servicesquality services that meet with thethat meet with the highesthighest professionalprofessional standards andstandards and global acceptance.global acceptance.
  4. 4. OUR MISSIONOUR MISSION ► To provide the mostTo provide the most modern and costmodern and cost effective solutions toeffective solutions to our clients’ cleaningour clients’ cleaning needs therebyneeds thereby guaranteeing a workguaranteeing a work environment that isenvironment that is healthy and safe,healthy and safe, enhancing our clients’enhancing our clients’ corporate image.corporate image.
  5. 5. ABOUT USABOUT US KLEENOL NIGERIA LIMITED (KNL) is aKLEENOL NIGERIA LIMITED (KNL) is a leading provider of cleaning service inleading provider of cleaning service in NigeriaNigeria Incorporated in 1987, KNL offers aIncorporated in 1987, KNL offers a comprehensive programme and expertise oncomprehensive programme and expertise on cleaning and maintenance unmatched in thecleaning and maintenance unmatched in the cleaning industry. With its commitment tocleaning industry. With its commitment to TOTAL QUALITY in all aspects of cleaningTOTAL QUALITY in all aspects of cleaning and ancillary services, KNL provides a singleand ancillary services, KNL provides a single source point for all cleaning needs.source point for all cleaning needs. KNL is a corporate member of the CleaningKNL is a corporate member of the Cleaning Practitioners Association of Nigeria. (CPAN)Practitioners Association of Nigeria. (CPAN) and the International Sanitary Suppliesand the International Sanitary Supplies Association (ISSA) of the USA. OurAssociation (ISSA) of the USA. Our association with these bodies keeps usassociation with these bodies keeps us abreast of development in the industry andabreast of development in the industry and exposes us to the latest and the best inexposes us to the latest and the best in cleaning equipments, techniques andcleaning equipments, techniques and standards. This ensures that our customersstandards. This ensures that our customers receive the utmost value that meets orreceive the utmost value that meets or exceeds the most stringent standards ofexceeds the most stringent standards of professionalism and environmental safety.professionalism and environmental safety.
  6. 6. OUR STYLEOUR STYLE ► KNL is not just another cleaning company; it is synonymous with excellence. It is focused for maximum performance through the use of the latest technology and popularly branded products that have consistently proved to be the best in the cleaning industry. Our style is to provide our clients with innovative techniques, tailored to their needs, that allow them to maximise the benefits of contract cleaning.
  7. 7. OUR SERVICES AREOUR SERVICES ARE ► GENERAL OFFICE & DOMESTIC CLEANINGGENERAL OFFICE & DOMESTIC CLEANING ► INDUSTRIAL CLEANINGINDUSTRIAL CLEANING ► CARPET CARE SERVICESCARPET CARE SERVICES ► UPHOSTERY CLEANINGUPHOSTERY CLEANING ► HARD FLOOR CAREHARD FLOOR CARE ► FLOOR RESTORATIONFLOOR RESTORATION ► RESTROOM CARERESTROOM CARE ► EXTERNAL / FAÇADE CLEANINGEXTERNAL / FAÇADE CLEANING ► RESIDENTIAL CLEANINGRESIDENTIAL CLEANING ► CAR WASH BAY INSTALLATION & AUTOMOBILECAR WASH BAY INSTALLATION & AUTOMOBILE CLEANINGCLEANING ► AIR CRAFT INTERIOR & EXTERIOR CLEANINGAIR CRAFT INTERIOR & EXTERIOR CLEANING ► SLUDGE MANAGEMENT & OIL TANK CLEANINGSLUDGE MANAGEMENT & OIL TANK CLEANING ► FUMIGATION & PEST CONTROL SERVICESFUMIGATION & PEST CONTROL SERVICES
  8. 8. GENERAL OFFICE & DOMESTICGENERAL OFFICE & DOMESTIC CLEANINGCLEANING ► Using state-of-the-art technology and equipment, we offerUsing state-of-the-art technology and equipment, we offer perfect solutions to all cleaning problems. Be it the floors,perfect solutions to all cleaning problems. Be it the floors, walls, ceiling, furniture, restroom or canteen, we create andwalls, ceiling, furniture, restroom or canteen, we create and maintain a clean, safe, healthy and productive workmaintain a clean, safe, healthy and productive work environment that improves the operational efficiency andenvironment that improves the operational efficiency and profitability of our clients’ establishments.profitability of our clients’ establishments.
  9. 9. INDUSTRIAL CLEANINGINDUSTRIAL CLEANING ► We clean and degrease factories using specialtyWe clean and degrease factories using specialty degreaser / cleaners fortified with builders and soildegreaser / cleaners fortified with builders and soil solubilizers to remove tough grease and grimesolubilizers to remove tough grease and grime easily leaving a fresh citrus fragrance.easily leaving a fresh citrus fragrance.
  10. 10. CARPET CARE SERVICESCARPET CARE SERVICES ► Our carpet care procedures incorporate encapsulation technology formulae which act to surround or encapsulate soils and dirt in carpets under treatment such that when the carpets dry the encapsulated soil is easily removed through vacuuming resulting in carpets that are cleaner and more resistant to re-soiling. Our dry foam shampoo and steam extraction systems deep clean and brighten carpets. The encapsulation technology extends the life of the carpet and improves indoor air quality.
  11. 11. UPHOLSTERY CLEANINGUPHOLSTERY CLEANING ► We treat upholstered furniture by sprayWe treat upholstered furniture by spray extraction to achieve fibre-deep cleaning,extraction to achieve fibre-deep cleaning, eliminate malodour and bacteria andeliminate malodour and bacteria and restore the fabrics to their original colours.restore the fabrics to their original colours.
  12. 12. HARD FLOOR CAREHARD FLOOR CARE ► The hard floor surfaces most common in Nigeria areThe hard floor surfaces most common in Nigeria are Marble, Granite,Marble, Granite, Tiles - ceramic, rubber, clay etc.Tiles - ceramic, rubber, clay etc. Terrazzo/Paladiana,Terrazzo/Paladiana, Concrete.Concrete. Our maintenance systems utilize floor care solutions thatOur maintenance systems utilize floor care solutions that offer maximum performance and are environmentally safeoffer maximum performance and are environmentally safe and user-friendly. Specific products achieve exceptionaland user-friendly. Specific products achieve exceptional wet-look.wet-look. Damaged stone floors are restored to their originalDamaged stone floors are restored to their original appearance through a restoration process.appearance through a restoration process.
  13. 13. FLOOR RESTORATIONFLOOR RESTORATION ► We specialize in the restoration of damaged stone floorsWe specialize in the restoration of damaged stone floors bringing them back to factory-like state through honing,bringing them back to factory-like state through honing, grinding, polishing and crystallization. Sometimes, thegrinding, polishing and crystallization. Sometimes, the resultant effect is a floor brighter and more resistant toresultant effect is a floor brighter and more resistant to damage than when it was first laid.damage than when it was first laid. ► A protective barrier is applied to newly restored floors toA protective barrier is applied to newly restored floors to prevent them from becoming permanently stained by juices,prevent them from becoming permanently stained by juices, coffee, tea, oil, grease and other substances. This barrier,coffee, tea, oil, grease and other substances. This barrier, known as impregnator, will seal the pores of the stoneknown as impregnator, will seal the pores of the stone without blocking vapour transmission which can structurallywithout blocking vapour transmission which can structurally damage the stone surface.damage the stone surface.
  14. 14. RESTROOM CARERESTROOM CARE ► Restrooms are first impression areas in everyRestrooms are first impression areas in every facility; proper sanitation is therefore of utmostfacility; proper sanitation is therefore of utmost importance. We use quality formulationsimportance. We use quality formulations including disinfectant cleaners which are effectiveincluding disinfectant cleaners which are effective against a wide range of bacteria and virusesagainst a wide range of bacteria and viruses including HIV-1, HBV, HCV, HAV, C-Diff, TB andincluding HIV-1, HBV, HCV, HAV, C-Diff, TB and pathogenic fungi and control cross-contaminationpathogenic fungi and control cross-contamination of bacteria wherever they are used.of bacteria wherever they are used.
  15. 15. EXTERNAL / FAÇADEEXTERNAL / FAÇADE CLEANINGCLEANING ► We have a special department for the cleaning of high riseWe have a special department for the cleaning of high rise buildings, whatever the height, including windows fascias,buildings, whatever the height, including windows fascias, claddings and curtain walls, marble and tile walls,claddings and curtain walls, marble and tile walls, aluminium frames and sidings, signages and all forms ofaluminium frames and sidings, signages and all forms of glass constructions.glass constructions. ► We adhere strictly to health and safety regulationsWe adhere strictly to health and safety regulations employing the use of standard operational hoists and roofemploying the use of standard operational hoists and roof suspension systems. Our riggers are well trained andsuspension systems. Our riggers are well trained and motivated.motivated.
  16. 16. EXTERNAL / FAÇADEEXTERNAL / FAÇADE CLEANINGCLEANING ► With our Tucker Pole System made of special aluminium,With our Tucker Pole System made of special aluminium, unusually light and amazingly robust, one operator standingunusually light and amazingly robust, one operator standing safely on the ground can wash windows up to 14 meters orsafely on the ground can wash windows up to 14 meters or 45feet high. With one or two additional people, we can45feet high. With one or two additional people, we can extend the reach up to 25meters or 83feet.extend the reach up to 25meters or 83feet. * We also offer the following add-on services:* We also offer the following add-on services: * Restoration of damaged glass panes* Restoration of damaged glass panes * Replacement of glass panes* Replacement of glass panes * Silicone sealing* Silicone sealing * Aluminium frame repairs* Aluminium frame repairs
  17. 17. RESIDENTIAL CLEANINGRESIDENTIAL CLEANING ► We handle post construction, janitorialWe handle post construction, janitorial cleaning and pest control services for multicleaning and pest control services for multi tenant residential buildings.tenant residential buildings. ► Our personnel are carefully selected andOur personnel are carefully selected and checked before deployment to thesechecked before deployment to these locations.locations.
  18. 18. CAR WASH BAY INSTALLATION &CAR WASH BAY INSTALLATION & AUTOMOBILE CLEANINGAUTOMOBILE CLEANING ► We have a department dedicated to the cleaning of automobiles and theWe have a department dedicated to the cleaning of automobiles and the installation of car wash Bays .This department is our Auto Division. Theinstallation of car wash Bays .This department is our Auto Division. The Department offers two different types of services:Department offers two different types of services: ► Installation of Car wash bays which involves the design of the bays (i.e.Installation of Car wash bays which involves the design of the bays (i.e. ramps, Water supply, drainage, access, building design, etc), supply oframps, Water supply, drainage, access, building design, etc), supply of equipment and chemicals and training of personnel.equipment and chemicals and training of personnel. ► Developing Back-end income and customer satisfaction index (CSI) for carDeveloping Back-end income and customer satisfaction index (CSI) for car dealerships (e.g. Honda, Mercedes, etc) through contract car violating. Ourdealerships (e.g. Honda, Mercedes, etc) through contract car violating. Our servicesservices ► Leather and upholstery cleaning and conditioningLeather and upholstery cleaning and conditioning ► Interior deep cleaning (Including A/C vents etc)Interior deep cleaning (Including A/C vents etc) ► Diamond Stone Polishing of External Body pointDiamond Stone Polishing of External Body point
  19. 19. AIRCRAFT INTERIOR & EXTERIORAIRCRAFT INTERIOR & EXTERIOR CLEANINGCLEANING ► Our services also extend to the aviation industryOur services also extend to the aviation industry where specially trained personnel are dedicatedwhere specially trained personnel are dedicated to cleaning airplanes and fumigating passengerto cleaning airplanes and fumigating passenger cabins and cargo holds.cabins and cargo holds. ► Our tucker pole system enables us to clean theOur tucker pole system enables us to clean the exterior of aircrafts without the use of ladders.exterior of aircrafts without the use of ladders.
  20. 20. SLUDGE MANAGEMENT & OIL TANKSLUDGE MANAGEMENT & OIL TANK CLEANINGCLEANING ► We have been franchise d by Willacy Oil Services Ltd. Of the UnitedWe have been franchise d by Willacy Oil Services Ltd. Of the United Kingdom for oil sludge management and oil tank cleaning. The systemKingdom for oil sludge management and oil tank cleaning. The system utilises the sludge profiler for oil tanks (SPOT) which is based on sonarutilises the sludge profiler for oil tanks (SPOT) which is based on sonar and accurately locates, maps and quantify the levels of sludge in floatingand accurately locates, maps and quantify the levels of sludge in floating roof crude oil tanks while they are still in service. The mobile systemroof crude oil tanks while they are still in service. The mobile system carries out surveys in one day and produces information which is used tocarries out surveys in one day and produces information which is used to * accurately quantify and profile sludge in the bottom of floating roof* accurately quantify and profile sludge in the bottom of floating roof crude oil tanks.crude oil tanks. * help prioritise cleaning work* help prioritise cleaning work * ensure safe roof landing can take place.* ensure safe roof landing can take place. * enable side entry mixer running patterns to be monitored.* enable side entry mixer running patterns to be monitored. ► The system is intrinsically safe and eliminates man entry into confinedThe system is intrinsically safe and eliminates man entry into confined spaces and the toxic impact of tank cleaning on the environment. Whilespaces and the toxic impact of tank cleaning on the environment. While the emphasis remains on safety, the system can be tailored to meetthe emphasis remains on safety, the system can be tailored to meet individual needs whether you simply need efficient tank cleaning or requireindividual needs whether you simply need efficient tank cleaning or require tank cleaning, sludge separation and oil recovery.tank cleaning, sludge separation and oil recovery.
  21. 21. FUMIGATION & PEST CONTROLFUMIGATION & PEST CONTROL SERVICESSERVICES ► We offer a wide range of specialist pest control and fumigation services to industrial, commercial and domestic consumers. For effective control of infestation without harming the environment, we select pesticides and rodenticides that are often only dangerous to their targets but harmless to humans, pets and plants. ► Our spray machines include knapsacks, motorized sprayers and smoke foggers.
  22. 22. OUR SCOPE OF WORKOUR SCOPE OF WORK ► General cleaning of all office floorsGeneral cleaning of all office floors ► Dusting and cleaning of all common area furniture includingDusting and cleaning of all common area furniture including waste receptacles, flower pots, shelves, photo-frames,waste receptacles, flower pots, shelves, photo-frames, cabinets, etc.cabinets, etc. ► Emptying, washing and cleaning of waste bins with disinfectantEmptying, washing and cleaning of waste bins with disinfectant chemicals.chemicals. ► General cleaning of all doors and windows.General cleaning of all doors and windows. ► General cleaning of all partitions and doorsGeneral cleaning of all partitions and doors ► General cleaning of all gadgets including light fittings, electricalGeneral cleaning of all gadgets including light fittings, electrical switches, A/c vents etc.switches, A/c vents etc. ► Telephone sterilization.Telephone sterilization. ► Degreasing of car park, service and basement area, includingDegreasing of car park, service and basement area, including the removal of tyre marks.the removal of tyre marks. ► General cleaning and disinfecting of all toilets including W.C.,General cleaning and disinfecting of all toilets including W.C., urine bowls, wash-hand basins, & showers.urine bowls, wash-hand basins, & showers. ► Washing of all wall finishing.Washing of all wall finishing. ► General cleaning of ceiling (removal of cobwebs).General cleaning of ceiling (removal of cobwebs). ► Washing and polishing of all granite floors.Washing and polishing of all granite floors. ► General cleaning of the compound, and surrounding.General cleaning of the compound, and surrounding. ► Carpet washing & shamponing.Carpet washing & shamponing. ► Solvent treatment of elevator doors to maintain aluminiumSolvent treatment of elevator doors to maintain aluminium finish.finish.
  23. 23. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION HARD FLOORS (VITRIED TILES).HARD FLOORS (VITRIED TILES). All hard floors will be swept and scrubbed dailyAll hard floors will be swept and scrubbed daily using dust control mop sweeper and autousing dust control mop sweeper and auto scrubbers respectively. Non-polishable hardscrubbers respectively. Non-polishable hard floors will be dry or wet moped daily whilefloors will be dry or wet moped daily while polishable hard floors will be scrubbed andpolishable hard floors will be scrubbed and polished as necessary. Our mops and moppolished as necessary. Our mops and mop buckets are of international standards.buckets are of international standards. Our scrubbing and polishing operations areOur scrubbing and polishing operations are mechanized. Each machine wash ismechanized. Each machine wash is accompanied by chemical treatment to removeaccompanied by chemical treatment to remove old polish and stains as well as subdue bacteriaold polish and stains as well as subdue bacteria and is followed by sealing (where necessary),and is followed by sealing (where necessary), achieving the end result of a permanent glossachieving the end result of a permanent gloss and healthy floor at all times.and healthy floor at all times. PLEASE NOTE THAT STRONG ACID BASEDPLEASE NOTE THAT STRONG ACID BASED CLEANING CHEMICALS ARE VERYCLEANING CHEMICALS ARE VERY DESTRUCTIVE TO THE FLOORS. THEY CAUSEDESTRUCTIVE TO THE FLOORS. THEY CAUSE THE TILE TO BLEACH, RESULTING IN ANTHE TILE TO BLEACH, RESULTING IN AN UNEVEN COLOURED APPEARANCE.UNEVEN COLOURED APPEARANCE. See nextSee next slide for our range of floor care chemicals &slide for our range of floor care chemicals & Equipment.Equipment. We rely on our expertise, our Tennant andWe rely on our expertise, our Tennant and Power-flit scrubber/polishers and moppingPower-flit scrubber/polishers and mopping equipment.equipment.
  24. 24. LIST OF CHEMICALSLIST OF CHEMICALS ► GRANITE STAR™GRANITE STAR™ Spray N' Buff Crystallizer Breakthrough chemical technology that allows you toSpray N' Buff Crystallizer Breakthrough chemical technology that allows you to maintain granite as easily as spray buffing your floors. GRANITE STAR works onmaintain granite as easily as spray buffing your floors. GRANITE STAR works on any polished granite surface, even black granite. GRANITE STAR brightens theany polished granite surface, even black granite. GRANITE STAR brightens the color of granite, and reduces labor for polishing by a minimum of 40%.color of granite, and reduces labor for polishing by a minimum of 40%. ► GRPGRP Granite Restoration Paste A fortified paste product that restores gloss to wornGranite Restoration Paste A fortified paste product that restores gloss to worn polished granite. Removes light scratches from surface; does not produce harmfulpolished granite. Removes light scratches from surface; does not produce harmful fumes. Designed for use with a weighted stone maintenance machine.fumes. Designed for use with a weighted stone maintenance machine. ► HURRICANEHURRICANE Intensive Cleaner A stone specific, extra strength degreaser cleaner designed forIntensive Cleaner A stone specific, extra strength degreaser cleaner designed for safe use on marble, granite, limestone and other stone surfaces. Effectivelysafe use on marble, granite, limestone and other stone surfaces. Effectively removes grease, oil, dirt deposits and food stains. Tremendous cleaner.removes grease, oil, dirt deposits and food stains. Tremendous cleaner. ► LUMINAIRELUMINAIRE High Performance Diamond Pads Heavy duty diamond pads for floor restoration /High Performance Diamond Pads Heavy duty diamond pads for floor restoration / preparation for polishing. Available in the following grit sizes: #2305 Green / #50preparation for polishing. Available in the following grit sizes: #2305 Green / #50 #2306 Black / #120 #2307 Red / #220 #2308 Yellow / #400 #2309 White / #800#2306 Black / #120 #2307 Red / #220 #2308 Yellow / #400 #2309 White / #800 #2310 Blue / #1800#2310 Blue / #1800 ► NEXT STEP™NEXT STEP™ Heavy Duty Industrial Degreaser Cleaner Superior degreaser cleaner with highHeavy Duty Industrial Degreaser Cleaner Superior degreaser cleaner with high alkaline formula for the toughest grease and grime. Cuts through heavy build-up ofalkaline formula for the toughest grease and grime. Cuts through heavy build-up of grease, grime and sludge easily. Free-rinsing and biodegradable.grease, grime and sludge easily. Free-rinsing and biodegradable. ► NATURE'S FORCENATURE'S FORCE Bio-Enzymatic Drain Opener and Maintainer Made with highly selective freeBio-Enzymatic Drain Opener and Maintainer Made with highly selective free enzymes, multi-strain live bacteria, biodegradable surfactants, penetrates, chelatingenzymes, multi-strain live bacteria, biodegradable surfactants, penetrates, chelating agents and proprietary odor neutralizers. In many situations this product worksagents and proprietary odor neutralizers. In many situations this product works faster than highly corrosive and toxic caustics, acids and solvents. Each gallonfaster than highly corrosive and toxic caustics, acids and solvents. Each gallon contains over 100 billion bacteria.contains over 100 billion bacteria. ► SHIELD PLUS™SHIELD PLUS™ Carpet Protector Forms an invisible barrier to protect carpet fiber against dirt, stainsCarpet Protector Forms an invisible barrier to protect carpet fiber against dirt, stains and spots. Incorporates our exclusive RESISTAN™ fiber protection technology.and spots. Incorporates our exclusive RESISTAN™ fiber protection technology. Carpeting is easier to clean, extending carpet life. Water-based formula is non-Carpeting is easier to clean, extending carpet life. Water-based formula is non- flammable, non-toxic and enhances anti-static properties. Can be applied to anyflammable, non-toxic and enhances anti-static properties. Can be applied to any type of carpet.type of carpet.
  25. 25. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION CARPETED FLOORS.CARPETED FLOORS. We are aware of the difficulty encountered inWe are aware of the difficulty encountered in carpet maintenance and proffer world classcarpet maintenance and proffer world class solution to this attendant problem. The mostsolution to this attendant problem. The most efficient method of vacuuming carpets is toefficient method of vacuuming carpets is to employ the use of upright vacuums with rotaryemploy the use of upright vacuums with rotary brushes. These brushes lift up the carpet pilesbrushes. These brushes lift up the carpet piles and vacuum the in grained underlying soil.and vacuum the in grained underlying soil. Upright vacuums are the only recommendedUpright vacuums are the only recommended vacuums for commercial place vacuuming andvacuums for commercial place vacuuming and the first step to carpet maintenance.the first step to carpet maintenance. The carpets will be vacuumed as necessary withThe carpets will be vacuumed as necessary with special attention paid to the traffic lanes usingspecial attention paid to the traffic lanes using our Cleanfix & uppekha vacuum cleaners. Theyour Cleanfix & uppekha vacuum cleaners. They will be shampooed annually or as necessarywill be shampooed annually or as necessary applying one of our carpet care methodsapplying one of our carpet care methods including crystallization, Soil adsorption and soilincluding crystallization, Soil adsorption and soil extraction, using our professional systems. Seeextraction, using our professional systems. See Carpet care attachment for more on our carpetCarpet care attachment for more on our carpet care operations.care operations. They shall be dry cleaned using our DRYThey shall be dry cleaned using our DRY EXTRACTION SYSTEM as mentioned in theEXTRACTION SYSTEM as mentioned in the ‘carpet care’ appendix.‘carpet care’ appendix.
  26. 26. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION ENTRANCE, CORRIDOR AND RECEPTIONENTRANCE, CORRIDOR AND RECEPTION AREA.AREA. Our first step is to install dust control mats at the entranceOur first step is to install dust control mats at the entrance and other strategic points of the building. This will reduce theand other strategic points of the building. This will reduce the amount of soil and dirt tracked into the building considerablyamount of soil and dirt tracked into the building considerably (about 70% efficiency). This is the first and most significant(about 70% efficiency). This is the first and most significant step in reducing the problems currently encountered on thestep in reducing the problems currently encountered on the maintenance of the granite floors, and prolong the life of themaintenance of the granite floors, and prolong the life of the floors of the complex. Attached (see matting systems) is afloors of the complex. Attached (see matting systems) is a sample placement diagram for a factory complex. We will besample placement diagram for a factory complex. We will be pleased to draw up a diagram customised to suit yourpleased to draw up a diagram customised to suit your building.building. The area will be given special attention and monitoredThe area will be given special attention and monitored continuously to ensure that it is free of dirt and earth. 90cmcontinuously to ensure that it is free of dirt and earth. 90cm Dust beaters (mop sweepers) along with our zing dust controlDust beaters (mop sweepers) along with our zing dust control chemical specifically designed for large area sweeping andchemical specifically designed for large area sweeping and soil removal will be employed. Again, this will considerablysoil removal will be employed. Again, this will considerably reduce labour time. The glass doors will be cleaned daily andreduce labour time. The glass doors will be cleaned daily and also monitored continuously to remove finger prints.also monitored continuously to remove finger prints. The floor will be cleaned and machine-buffed daily using ourThe floor will be cleaned and machine-buffed daily using our automatic scrubbers. Special attention will be paid to themautomatic scrubbers. Special attention will be paid to them during the wet season when soil and water are transferredduring the wet season when soil and water are transferred unto floors from shoes. The specification of the mats requiredunto floors from shoes. The specification of the mats required for rainy periods will also go a long way in achieving the setfor rainy periods will also go a long way in achieving the set objective when the rains are around.objective when the rains are around.
  27. 27. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION FURNITURE, EQUIPMENTS ANDFURNITURE, EQUIPMENTS AND FITTINGS.FITTINGS. All tables, desk, and other furniture including leatherAll tables, desk, and other furniture including leather covered upholstered furniture, cabinets, shelves,covered upholstered furniture, cabinets, shelves, bookcases, picture frame, typewriters etc. will bebookcases, picture frame, typewriters etc. will be cleaned and shone weekly using appropriatecleaned and shone weekly using appropriate formulations. Waste paper bins and ashtrays will beformulations. Waste paper bins and ashtrays will be emptied regularly and litter taken to an appointedemptied regularly and litter taken to an appointed place, seams and edges of upholstered furniture willplace, seams and edges of upholstered furniture will be vacuumed weekly.be vacuumed weekly. We hope to use the range of furniture polish, microWe hope to use the range of furniture polish, micro fibre dusters and vacuum machines for this purpose.fibre dusters and vacuum machines for this purpose. TELEPHONE SETS.TELEPHONE SETS. All telephones will be cleaned and sterilizedAll telephones will be cleaned and sterilized weekly using impregnated dust cloth with aweekly using impregnated dust cloth with a mixture of light disinfectant and ethanol.mixture of light disinfectant and ethanol.
  28. 28. WINDOWS, DOORS AND OTHER WORKS.WINDOWS, DOORS AND OTHER WORKS. All glass doors will be cleaned daily while glass windows andAll glass doors will be cleaned daily while glass windows and partitions are cleaned as necessary using appropriate cleaningpartitions are cleaned as necessary using appropriate cleaning solution and our special squeegees and window wash applicators.solution and our special squeegees and window wash applicators. All window ledges will be dusted and cleaned daily. SpecialAll window ledges will be dusted and cleaned daily. Special telescopic poles will be employed in reaching high and obscuretelescopic poles will be employed in reaching high and obscure areas. Glass doors and finger prints will be spot-cleaned daily toareas. Glass doors and finger prints will be spot-cleaned daily to remove finger marks.remove finger marks. TOILETS AND CLOCKROOMS.TOILETS AND CLOCKROOMS. All toilet floors and fitting including basins, urinals an bowls willAll toilet floors and fitting including basins, urinals an bowls will be washed and sanitized daily using germicidal disinfectant andbe washed and sanitized daily using germicidal disinfectant and deodorizers. All toilets will be visited and checked routinely todeodorizers. All toilets will be visited and checked routinely to clean any mess and restore them to state of cleanliness. Theclean any mess and restore them to state of cleanliness. The mirrors will be wiped clean and glass cleaner applied whenmirrors will be wiped clean and glass cleaner applied when necessary. A copy of our Toilet Hourly Check Form is attached innecessary. A copy of our Toilet Hourly Check Form is attached in the QUALITY CONTROL SECTION of this proposal.the QUALITY CONTROL SECTION of this proposal. All restroom fittings including metal ware and accessories willAll restroom fittings including metal ware and accessories will also be polished and wiped clean and consumable items like toiletalso be polished and wiped clean and consumable items like toilet rolls and liquid soap replenished as necessary. Wall tiles, mirrorsrolls and liquid soap replenished as necessary. Wall tiles, mirrors and floors will be scrubbed and cleaned. The restrooms will beand floors will be scrubbed and cleaned. The restrooms will be deep cleaned and disinfected daily. The toilet seats (top &deep cleaned and disinfected daily. The toilet seats (top & bottom), outer parts of the bowls, inner ring and tank will bebottom), outer parts of the bowls, inner ring and tank will be cleaned daily. Cubicle doors and walls will also be cleaned andcleaned daily. Cubicle doors and walls will also be cleaned and disinfected.disinfected. NOTE: ALL TOOLS & EQUIPMENT FOR RESTROOMS WILL BENOTE: ALL TOOLS & EQUIPMENT FOR RESTROOMS WILL BE COLOUR CODED AND NOT EMPLOYED IN ANY OTHER AREACOLOUR CODED AND NOT EMPLOYED IN ANY OTHER AREA OF THE BUILDING.OF THE BUILDING. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION
  29. 29. OUR WORK DESCRIPTIONOUR WORK DESCRIPTION GRILLES LIGHT FITTINGS AND AIR CONDITIONING.GRILLES LIGHT FITTINGS AND AIR CONDITIONING. All light fittings will be dusted and cleaned daily and damp-wiped in situ monthly. All movable lightAll light fittings will be dusted and cleaned daily and damp-wiped in situ monthly. All movable light fittings will be removed and washed quarterly or as the need arises.fittings will be removed and washed quarterly or as the need arises. CEILING AND INTERIOR WALLS.CEILING AND INTERIOR WALLS. The lift lobbies and reception high reach areas will be cleaned daily and walls dusted and washedThe lift lobbies and reception high reach areas will be cleaned daily and walls dusted and washed as necessary. Cobwebs will be removed on a weekly basis, using telescopic poles (12m), superas necessary. Cobwebs will be removed on a weekly basis, using telescopic poles (12m), super lift high level access equipment and mobile scaffolding.lift high level access equipment and mobile scaffolding. THE LIFT LOBBIES.THE LIFT LOBBIES. The lift lobbies will be cleaned daily and walls dusted and washed as necessary. Matting systemsThe lift lobbies will be cleaned daily and walls dusted and washed as necessary. Matting systems should be placed in front of the lift on all lobbies.should be placed in front of the lift on all lobbies. SPILLAGES.SPILLAGES. All spillage (water, tea, drinks and others) will be cleaned as they occur provided that we areAll spillage (water, tea, drinks and others) will be cleaned as they occur provided that we are informed. This is advisable especially in respect of carpet in order to prevent stains and safetyinformed. This is advisable especially in respect of carpet in order to prevent stains and safety standards (slip prevention) in the case of hard floors.standards (slip prevention) in the case of hard floors. THE STAIRWAYS AND LANDINGS.THE STAIRWAYS AND LANDINGS. The stairways and landing will be swept as often as necessary per day and balustrades andThe stairways and landing will be swept as often as necessary per day and balustrades and handrails dusted and polished. They will be machine washed, polished and given anti-bacterialhandrails dusted and polished. They will be machine washed, polished and given anti-bacterial treatment.treatment. PLANT ROOMS, GUTTERS AND THE GENERALPLANT ROOMS, GUTTERS AND THE GENERAL COMPOUND.COMPOUND. These will be cleaned daily and given anti-bacterial treatment weekly. This area will be degreasedThese will be cleaned daily and given anti-bacterial treatment weekly. This area will be degreased on a weekly/monthly basis or as mutually scheduled using our pressure washers and wet vacuumon a weekly/monthly basis or as mutually scheduled using our pressure washers and wet vacuum machines (plastic tank) along with floor squeegees.machines (plastic tank) along with floor squeegees. HIGH CLEANING.HIGH CLEANING. All surfaces above three metres or which cannot be reached while standing on the floor (e.g. highAll surfaces above three metres or which cannot be reached while standing on the floor (e.g. high walls & lighting) shall be cleaned monthly using appropriate ladder or our special Super Liftwalls & lighting) shall be cleaned monthly using appropriate ladder or our special Super Lift Personnel aerial work platform.Personnel aerial work platform. CAR PARK CLEANING.CAR PARK CLEANING. This shall be done on a regular basis or as the need arises. We will employ the use of pressureThis shall be done on a regular basis or as the need arises. We will employ the use of pressure washers for this operationwashers for this operation
  30. 30. EQUIPMENT BACKUPEQUIPMENT BACKUP We possess a large stock ofWe possess a large stock of equipment for any magnitude ofequipment for any magnitude of work and for back up, should inwork and for back up, should in case there is a malfunction on thecase there is a malfunction on the job. Our stock level of back upjob. Our stock level of back up equipment is approximately 200equipment is approximately 200 units of a combination of the variousunits of a combination of the various types of equipment required for thetypes of equipment required for the cleaning at your facility. Ourcleaning at your facility. Our response time to site supervisorresponse time to site supervisor complaints has therefore improvedcomplaints has therefore improved to within 1 hour of the equipmentto within 1 hour of the equipment complaint. In addition, we have acomplaint. In addition, we have a fullyfully
  31. 31. OUR ORGANISATION CHARTOUR ORGANISATION CHART
  32. 32. OUR STAFF TRAININGOUR STAFF TRAINING TRAINING.TRAINING. PRE-ASSIGNMENT TRAININGPRE-ASSIGNMENT TRAINING Within thirty (30) days after first assignment of the cleaningWithin thirty (30) days after first assignment of the cleaning personnel we will, at own expense, certify in writing to you that suchpersonnel we will, at own expense, certify in writing to you that such personnel has received the following basic training. Please note thatpersonnel has received the following basic training. Please note that this is in addition to previous trainings they have been exposed tothis is in addition to previous trainings they have been exposed to before their transfer to the facility. Every location has it’s peculiaritybefore their transfer to the facility. Every location has it’s peculiarity thus custom designed refresher courses will be conducted based onthus custom designed refresher courses will be conducted based on the specifications/requirement of each location. Some of the coursesthe specifications/requirement of each location. Some of the courses will include:will include: General orientation on conduct and attitude on and towards the jobGeneral orientation on conduct and attitude on and towards the job Specific duties of the individualSpecific duties of the individual DisciplineDiscipline Handling and disposal of hazardous wastes.Handling and disposal of hazardous wastes. Health Safety and Environment.Health Safety and Environment. PERIODIC TRAININGPERIODIC TRAINING Our personnel shall undergo periodic in-service training (at least 16Our personnel shall undergo periodic in-service training (at least 16 hours per year) especially on industry best practices for facilityhours per year) especially on industry best practices for facility cleaning and janitorial services. The detail of such training shall becleaning and janitorial services. The detail of such training shall be notified and communicated to your designated representative whonotified and communicated to your designated representative who shall confirm the appropriateness or otherwise of such training.shall confirm the appropriateness or otherwise of such training.
  33. 33. HSE MEETINGS SHEDULEHSE MEETINGS SHEDULE ► HSE PLAN MEETINGS DATESHSE PLAN MEETINGS DATES MONTH DATE TOPICSMONTH DATE TOPICS JANUARY EVERY 2ND SATURDAY HAZARD IN CLEANINGJANUARY EVERY 2ND SATURDAY HAZARD IN CLEANING FEBRUARYFEBRUARY AS ABOVEAS ABOVE PERSONAL HYGIENE IN CLEANING INDUSTRY.PERSONAL HYGIENE IN CLEANING INDUSTRY. MARCHMARCH AS ABOVE EQUIPMENT HANDLING & MAINTENANCEAS ABOVE EQUIPMENT HANDLING & MAINTENANCE APRILAPRIL AS ABOVE INTERPERSONAL RELATIONSHIPAS ABOVE INTERPERSONAL RELATIONSHIP MAYMAY AS ABOVE ENVIRONMENTAL SANITATIONAS ABOVE ENVIRONMENTAL SANITATION JUNEJUNE AS ABOVE HOUSE KEEPINGAS ABOVE HOUSE KEEPING JULYJULY AS ABOVE CHEMICAL HANDLINGAS ABOVE CHEMICAL HANDLING AUGUSTAUGUST AS ABOVE FIRE DRILLING.AS ABOVE FIRE DRILLING. SEPTEMBERSEPTEMBER AS ABOVE OPEN DISCUSSION & PEP TALKAS ABOVE OPEN DISCUSSION & PEP TALK OCTOBEROCTOBER AS ABOVE WASTE MANAGEMENTAS ABOVE WASTE MANAGEMENT NOVEMBERNOVEMBER AS ABOVE CONTROL OF HAZARDSAS ABOVE CONTROL OF HAZARDS DECEMBERDECEMBER 2ND SATURDAY CARPETS/TOILET MAINTENANCE2ND SATURDAY CARPETS/TOILET MAINTENANCE
  34. 34. OUR KEY PERSONNELOUR KEY PERSONNEL ► 1.1. Chief E. O. A. Ajibodu: Chief Executive OfficerChief E. O. A. Ajibodu: Chief Executive Officer A telecoms technologist by training. Served for 28years in the Telecommunications Division of the defunt Posts &A telecoms technologist by training. Served for 28years in the Telecommunications Division of the defunt Posts & Telecommunicatios Department . He is the founder of the company and has had over 25years experience in the industry.Telecommunicatios Department . He is the founder of the company and has had over 25years experience in the industry. Oversees all operations of the company from the Lagos Head Office. He is a member of the Contract Cleaning andOversees all operations of the company from the Lagos Head Office. He is a member of the Contract Cleaning and Maintenance Association, UK, and has been certified by PROCHEM as proficient in cleaning and maintenanceMaintenance Association, UK, and has been certified by PROCHEM as proficient in cleaning and maintenance technology. Also holds a diploma in Business Management form the University of Ife (now Obafemi Awolowo University).technology. Also holds a diploma in Business Management form the University of Ife (now Obafemi Awolowo University). Served for 4years in INEC as Resident Electoral Commissioner for Bauchi and Ondo States.Served for 4years in INEC as Resident Electoral Commissioner for Bauchi and Ondo States. ► 2.2. Chief (Mrs.) M. O. Ajibodu:Chief (Mrs.) M. O. Ajibodu: Executive Director (Finance).Executive Director (Finance). An accountant by training and co-founder of the company. Has had approximately 20years active experience in theAn accountant by training and co-founder of the company. Has had approximately 20years active experience in the industry. Served for over 10years with Unilever Nig. Plc. She is in charge of financial management. She also overseesindustry. Served for over 10years with Unilever Nig. Plc. She is in charge of financial management. She also oversees the procurement process of the company.the procurement process of the company. ► 3.3. Mr. Olumide Ajibodu: General ManagerMr. Olumide Ajibodu: General Manager A biochemist. A member of the International Facility Managers Association, he is responsible for the smooth running ofA biochemist. A member of the International Facility Managers Association, he is responsible for the smooth running of all projects and operations of the company. Worked with various cleaning firms in the UK and USA. Has over 18yearsall projects and operations of the company. Worked with various cleaning firms in the UK and USA. Has over 18years experience in the industry and has attended various courses. He also oversees the business development departmentexperience in the industry and has attended various courses. He also oversees the business development department of the company.of the company. ► 4.4. Mr. Sunday Odusina: Corporate Affairs ManagerMr. Sunday Odusina: Corporate Affairs Manager An accountant by training. Heads the accounts department and is responsible for strategic planning. Has had overAn accountant by training. Heads the accounts department and is responsible for strategic planning. Has had over 14years experience in the industry.14years experience in the industry. ► 5.5. Mr. Chris Osueke: Operations ManagerMr. Chris Osueke: Operations Manager An electrical engineer by training. Has had over 14years active experience in the industry. He oversees the dailyAn electrical engineer by training. Has had over 14years active experience in the industry. He oversees the daily cleaning operations of the Abuja branch. He is very proficient in office and commercial cleaning techniques as well ascleaning operations of the Abuja branch. He is very proficient in office and commercial cleaning techniques as well as floor restoration/maintenance systems. He has served with the FCDA and Julius Berger.floor restoration/maintenance systems. He has served with the FCDA and Julius Berger. He is also responsible for the co-ordination of operations personnel (Janitors) along with the personnel manager. HeHe is also responsible for the co-ordination of operations personnel (Janitors) along with the personnel manager. He attended various courses in cleaning practices and procedures.attended various courses in cleaning practices and procedures. ► 6.6. Mr. Idris Danjuma: Client Services ManagerMr. Idris Danjuma: Client Services Manager An administrator by training. He has over 10years experience in the industry. He worked with building constructionAn administrator by training. He has over 10years experience in the industry. He worked with building construction forms like Stabilini Vinsinoni, Strabag, etc. He is also very proficient in cleaning and building maintenance technology.forms like Stabilini Vinsinoni, Strabag, etc. He is also very proficient in cleaning and building maintenance technology. He is responsible for liaising with clients and finding new ones. Has attended various courses in marketing and cleaningHe is responsible for liaising with clients and finding new ones. Has attended various courses in marketing and cleaning techniques. He also doubles with the training officer to develop the skills of cleaning personnel.techniques. He also doubles with the training officer to develop the skills of cleaning personnel.
  35. 35. NOW YOU AND USNOW YOU AND US ► Over the years, many clientsOver the years, many clients have turned to us for ourhave turned to us for our expertise in solving theexpertise in solving the toughest cleaning andtoughest cleaning and maintenance problems. Ourmaintenance problems. Our response has alwaysresponse has always projected our tradition ofprojected our tradition of excellence, a tradition ofexcellence, a tradition of quality and a tradition ofquality and a tradition of service. We strive to provideservice. We strive to provide the highest level of customerthe highest level of customer satisfaction that help keepsatisfaction that help keep our clients business runningour clients business running smoothly.smoothly. ► We thank you for thisWe thank you for this opportunity we have had toopportunity we have had to present ourselves and ourpresent ourselves and our services to you and lookservices to you and look forward, eagerly, to placingforward, eagerly, to placing our expertise at your disposal.our expertise at your disposal.
  36. 36. WEB & EMAILSWEB & EMAILS ►Feel free to check our website:Feel free to check our website: WWW.KLEENOLNG.COMWWW.KLEENOLNG.COM ►You can also email us on theYou can also email us on the followingfollowing kleenolnigeria@yahoo.comkleenolnigeria@yahoo.com kleenol@yahoo.co.ukkleenol@yahoo.co.uk kleenolnig@yahoo.comkleenolnig@yahoo.com
  37. 37. GEOGRAPHICAL COVERAGEGEOGRAPHICAL COVERAGE ► Kleenol Nigeria Limited has offices in the three geopolitical zones of theKleenol Nigeria Limited has offices in the three geopolitical zones of the company i.e.company i.e. ► 1.1. LagosLagos ► 2.2. AbujaAbuja ► 3.3. Port-HarcourtPort-Harcourt ► Our strongest geographical location is Lagos. This, most probably is due to theOur strongest geographical location is Lagos. This, most probably is due to the fact that our head office is located in Lagos. Our other offices are rated asfact that our head office is located in Lagos. Our other offices are rated as follows in the order of strength:follows in the order of strength: ► AbujaAbuja ► Port-HarcourtPort-Harcourt ► KadunaKaduna ► EnuguEnugu ► IbadanIbadan ► IlorinIlorin
  38. 38. QUALITY CONTROLQUALITY CONTROL► Our first line of attack in good quality control is personnel selection. Its simple-GoodOur first line of attack in good quality control is personnel selection. Its simple-Good quality personnel deliver good quality service. Special check-list forms are also beingquality personnel deliver good quality service. Special check-list forms are also being employed to ensure quality service delivery. In additionemployed to ensure quality service delivery. In addition,, we assign contract managerswe assign contract managers to all our client locations. They make unannounced site visits and make reports to theirto all our client locations. They make unannounced site visits and make reports to their department head.department head. ► A separate quality audit team also makes bi-monthly inspections to all locationsA separate quality audit team also makes bi-monthly inspections to all locations.. Quarterly customer feed-back forms are distributed among all client reps to get a first-Quarterly customer feed-back forms are distributed among all client reps to get a first- hand impression of our service delivery quality.hand impression of our service delivery quality. ► quality control processes.quality control processes. ► These controls are carried out all the time at various levels. Please see below:These controls are carried out all the time at various levels. Please see below: ►    ► 1.1. Site SupervisorsSite Supervisors -- DailyDaily ► 2.2. Operations OfficersOperations Officers -- WeeklyWeekly ► 3.3. Contract managersContract managers -- MonthMonth ► 4.4. AuditorsAuditors -- Bi-monthlyBi-monthly ► 5.5. Client AssessmentClient Assessment -- QuarterlyQuarterly ► Forms and reports are filled to confirm that these checks have been done.Forms and reports are filled to confirm that these checks have been done.
  39. 39. OPERATIONAL PLANOPERATIONAL PLAN ITEM ADVANTAGE Effective Cleaning Our years of experience and wealth of technical knowledge in the industry, 100% management commitment to quality, implementation of constant training through the establishment of a fully equipped training school, effective quality control and audit processes, unrivalled technical knowledge of our tools, equipment and chemicals. Monitor Spend Patterns We believe in the strength of numbers so we purchase in bulk and stock up for our projects. We also have a well structured import department that ensures the constant availability of foreign inputs of our operations. Since we buy straight from the manufacturer we enjoy some level of safe market predictions. Fixed price contract periods (e.g. 2-4 years): we are willing to enter into such arrangements with the bank. We also adopt planned preventive maintenance techniques in all our operations. The use of the right man, tool, equipment, chemical, etc, goes a long way in preventing damage to bank property hence assisting in the monitoring of spend patterns. Cost Drivers Our spread and client capacity (volume business) has afforded us the opportunity to keep cost drivers as minimal as possible since we enjoy huge discounts based on volume purchases and storage. Market Developments Our membership of various bodies eg IFMA ( International Facility Managers Association), ISSA (International Sanitary Suppliers Association), CPAN (Cleaning Practitioners Association of Nigeria), CMI (Cleaning Maintenance Institute) keeps us abreast of the latest developments in the industry as they unfold. We will be pleased to relate this to you on a constant basis.
  40. 40. CUSTOMER SERVICE &CUSTOMER SERVICE & COMMUNICATIONCOMMUNICATION ► All customer complaints, as a rule, will be treated within 24All customer complaints, as a rule, will be treated within 24 hours from when the complaint is made. The complaint ishours from when the complaint is made. The complaint is documented and treated with monitoring from the chiefdocumented and treated with monitoring from the chief operations officer and tracked back to the complaint sourceoperations officer and tracked back to the complaint source through personal visits and meetings/emails. The contractthrough personal visits and meetings/emails. The contract manager will confirm the successful handling of suchmanager will confirm the successful handling of such complaint from the client representative. This process willcomplaint from the client representative. This process will then be closed-out and filed appropriately.then be closed-out and filed appropriately. ► Customer Feed back Questionnaires are sent out to clientCustomer Feed back Questionnaires are sent out to client representatives on a quarterly basis. This is in addition torepresentatives on a quarterly basis. This is in addition to the frequent visits made by our inspectors and monthlythe frequent visits made by our inspectors and monthly audits carried out. On each occasion we will meet with theaudits carried out. On each occasion we will meet with the client rep. for feed back.client rep. for feed back.
  41. 41. OPERATIONSOPERATIONS IMPLEMENTATION PLANIMPLEMENTATION PLAN ► Our Client can implement a cleaning solution toOur Client can implement a cleaning solution to achieve lowest cost whilstachieve lowest cost whilst ► Improving on service quality by:Improving on service quality by:    ► Engaging in volume requests for servicesEngaging in volume requests for services ► Opting for technology driven cleaning operationsOpting for technology driven cleaning operations ► Outsourcing the total facility management of theOutsourcing the total facility management of the complexcomplex
  42. 42. OPERATIONS IMPLEMENTATIONOPERATIONS IMPLEMENTATION PLANPLAN DESCRIPTION IMPLEMENTATION PLAN MILESTONE RESTROOMS The use of checklist form, more frequent inspection and the use of enzymatic cleaner disinfectants that last longer than our conventional chemicals Self cleanable restrooms due to the use of enzymatic disinfectants. FLOORS Partial incorporation of periodic maintenance to our daily schedules Greatly enhanced floor finish SURROUNDINGS The use of proper equipments will reduce down time resulting from frequent trips to off load debris collected. Using big span sweepers and large volume collect bins will help. Mechanical pickers for leave droppings will be employed. More effective cleaning STORAGE ROOMS, LUNCH ROOMS AND OTHER LOCATIONS Using microfiber glass wipes will ensure clean glasses at one swipe. Mechanical mop buckets and large span mops will do same also. Faster cleaning time thus allowing for personnel to move to other duties without adding extra time STAFF ORGANIZATION There will be a reduction in staff input due to improved technology More effective cleaning due to a non reliance on human errors. EQUIPMENT Newer equipments will achieve better standards with reduced effort There is a reduction in man hours for specific tasks SUPERVISION Training will be increased by more than double the double the hours Improved performance

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