1. ANTHONY DOUGLAS ALBERS
37 Jacob Trenton Ct. Wentzville, MO 63385
Phone: 314-610-8224
tony.albers1@gmail.com
aalbers@mtm-inc.net
PROFESSIONAL EXPERIENCE
March 2014 – present
DISPATCHER – LATVA PARATRANSIT “WHEELS” PROGRAM - Medical Transportation Management,
Inc. (MTM) – Lake St. Louis, MO
• Organize, route and schedule member trips for next-day transportation for Livermore-Dublin-Pleasanton
(LATVA), CA area members using scheduling and member notification software
• Schedule member next-day transfers with Bay Area Regional Transportation (BART) authority
• Actively anticipate, prevent and resolve transportation issues with members and service providers
• Serve as liaison between members, transportation vendors, and LATVA management team
• Recognized by members, providers and senior management for Outstanding Customer Service
• Customer Service Representative (March – May 2014): Answer customer questions, resolved problems
between members and transportation providers, and scheduled member transportation with non-emergent
transportation providers. Cited for outstanding customer service on numerous occasions.
December 2013 – March 2014
TRAINING COORDINATOR – Client Services, Inc., St. Charles, MO
• Actively trained Call Center Agents and Customer Service Representatives to meet federal, state, and local
laws and guidelines, client specific procedures, and company policies.
• Position required extensive knowledge of the Fair Debt Collection Practices Act (FDCPA), Fair Credit
Reporting Act (FCRA), Anti-Money Laundering Act ( AML), Health Insurance Portability Act (HIPAA),
the oversight and enforcement role of the Federal Trade Commission and related federal, state and local
agencies.
• Certified trainer and collections agent for Chase Manhattan Bank, Bank of America, Capitol One,
MasterCard, Missouri Courts, and American Water.
• Effectively managed and instructed 15 to 20 trainees in a weekly training cycle in ethical business practices,
operating systems, positive customer relations strategies
April 2011 – December 2013
OWNER - Christian Artifacts, Wentzville, MO
• Established a growing specialty product business importing ancient coins and artifacts from international
suppliers throughout Europe and the Middle East
• Provide superior cleaning and restoration services and unique customized displays for ancient coins and
artifacts targeting an expanding customer base
• Successfully lowered import and production cost through negotiation skills and improved cleaning and
restoration methods
August 2005 –May 2011
SUPERVISOR/INSTRUCTOR - Arrowpoint Elementary, Hazelwood School District, Spanish Lake, MO
• I.S.S. Supervisor (2010-2011): Used organizational and management skills to establish classroom order and
promote a positive learning environment for students with behavioral and discipline challenges
• Technology Instructor (2007-2010): Created, designed, and implemented a series of highly effective
learning modules in Math, Science, and Social Studies that resulted in increased test scores and higher
student performance
• Tutor (2005-2007): Applied learning and linguistic research to develop effective Math and Reading
programs which improved student performance by an average of 40% during each academic year

2. • Led and served on several in-school and community service teams and committees that organized
fundraising activities and educational events
August 1998 – May 2005
TEACHER - Riverview Gardens School District, St. Louis, MO
• Introduced and implemented a number of innovative teaching strategies which dramatically improved
student performance scores at multiple grade levels
• Twice received personal commendations from the State Commissioner of Education for excellence in
teaching for Top 5 and Top School student achievement scores
• Was recognized by the district administration as a “turn around” specialist for the ability to effectively
manage at-risk classrooms and establish and maintain discipline, structure, and promote a positive culture
and learning environment
• As a team leader, teacher, and administrative assistant I was able to significantly contribute to the success
of Lemasters Elementary as a Top School and Top 5 School recognized as one of the consistently highest
performing Title 1 schools in the State of Missouri
.
August 2004 – June 2007
PROGRAM COORDINATOR - Lemasters Elementary, Riverview Gardens School District, Dellwood, MO
• Administrated a growing after-school program, designed and implemented tutoring and homework
assistance services that improved learning and student performance
• Expanded student enrollment to make the program the largest and most profitable in the District
• Effectively controlled costs and expenses in order to increase profit margins each quarter for three
consecutive years
• Through efficient administration and cost control measures the program was able to subsidize the
operations of several alternative programs and maintain their financial viability
August 1995 – February 2009
SALES ASSOCIATE - Sears Holdings, Inc., Florissant, MO
• A highly successful commissioned sales associate in large appliances and electronics
• Recipient of numerous “Top Sales Performer” and Customer Service awards
May 1994 – August 1995
SALES ASSOCIATE - Radio Shack, Granite City, IL and Florissant, MO
• Position required extensive knowledge of electronic components and audio and video systems
• Received several awards for sales performance and high customer service ratings
.
September 1991 – May 1992
INSTRUCTOR/ADJUNCT PROFESSOR -University of Memphis, TN
• “Public Speaking”: Researched, produced and implemented a highly innovative and creative course that
noted for a unique combination of its practical application of communication theory and pragmatic
application which met the academic requirements and served the needs of a diverse student body
• “Argumentation and Debate”: Successfully researched, designed, and instructed a course required for
upper-level and graduate Pre-Law and Legal Studies. Course focused on effective use of persuasion
principals and strategies, and the proper function and application of methods of dialectical discourse for
legal and policy analysis
• Served on Departmental Committees and Community Service Teams to promote the goals and ideals of
the department and the university
• Strong academic knowledge and interpersonal abilities led to appointment as an Undergraduate and
Foreign Student Advisor
• Conducted extensive academic research in specialized areas of cultural dynamics, persuasion, and political
propaganda for essay and article presentations at departmental and international academic organizational
meetings and seminars
September 1989 – December 1990

3. ASSISTANT COORDINATOR - Evening and Weekend University Student Services, Southern Illinois
University at Edwardsville, Edwardsville, IL
• Developed an outstanding professional relationship with academic deans, department chairs and
administrators to successfully promote and improve services for non-traditional and graduate students
• Increased services through cooperative arrangements and improved relations with all academic and
administrative departments
• Served as campus-wide representative to numerous university commissions and boards to increase
awareness of services and improve interdepartmental efficiency
• Significantly increased student awareness and use through personal appearances at various university
events, and writing and publishing press releases and articles
• Position required extensive knowledge of admissions procedures, student advisement policies and
practices, and general administration
• Conducted research on recruitment and retention of foreign and minority students for the Graduate
School and the Department of Academic affairs
June 1988 – September 1989
ASSISTANT TO THE COORDINATOR - Student Leadership Development Program, Southern Illinois
University at Edwardsville, Edwardsville, IL
• Position required extensive knowledge of university administration, academic program requirements,
graduate admissions policies, student retention and recruitment policies and implementation, event
coordination, and the ability to effectively perform a broad variety of administrative functions
• Successfully recruited over 300 students to actively participate in the volunteer and mentoring components
of the program
• Conducted research, wrote speeches and presentations for various business and community leaders at
several of the most highly rated training modules in Public Speaking, Persuasion, Team Building, and
Organizational Communication
• Mentor and student advisor for a number of pre-law applicants and assisted in graduate school
applications to many of the top Law and Graduate Schools in the nation
• Liaison and contact associate assigned to develop cooperative interaction and program information
exchanges with the US Army Academy at West Point, US Air Force Academy, and the US Naval Academy
• Conducted highly rated seminar presentations on organizational culture, small group communication, team
building, and the principals of persuasion
EDUCATION
1991 - 1993
Post-Graduate Studies (PhD Candidate), University of Memphis, TN
Specializations: Political Communication, Campaign Development and Analysis
1989 - 1991
Master of Arts (Commodum Universa), Southern Illinois University at Edwardsville, Edwardsville, IL
Specializations: Communications, Public Speaking, Training and Development
1982 - 1989
Bachelor of Science, Southern Illinois University at Edwardsville, Edwardsville, IL
Major: Communications, Training and Development
Minor: Political Science
1979 – 1981
University of Missouri, Columbia, MO
Major/Minor: General Studies
PROFESSIONAL AND COMMUNITY SERVICE
May 2012 – Oct. 2013
Member, School Board, St. Theodore School (Flint Hill, MO)
May 2010 - present

4. Coordinator, Archeology for Students, Mock Digs for Schools
Oct. 2010 – present
Member, Ancient Coins for Education (ACE), International Numismatic Group
Sept. 1991 – May '93
Research Associate, Harry S. Truman Presidential Library
Sept. 1991 – May '93
Faculty Adviser, Newman Center Foundation, Memphis, TN
Sept. 1988 – Dec. 1990
Mentor, Student Leadership Development Program, Southern Illinois University at Edwardsville
Oct. 1988 – May '89
Council Liaison, Graduate Program Evaluation Committee, Graduate Council, Southern Illinois University at
Edwardsville
Nov. 1988 – Dec. 1988
Member, Undergraduate Programs Evaluation Committee, Southern Illinois University at Edwardsville
Aug. 1990
Member, Search Committee, Graduate Dean Search, Southern Illinois University at Edwardsville
July 1989 – Dec. 1990
Voting Representative, Graduate Council, Graduate School Oversight Committee, Southern Illinois University at
Edwardsville
July 1988 – Dec. 1990
Member, Graduate Programs Performance Review Committee, Graduate Council Appointment, Southern Illinois
University at Edwardsville
Aug. 1989 – Dec. 1990
Treasurer and Spokesperson, Graduate Student Association (GSA), Southern Illinois University at Edwardsville
Sept. 1988 – Aug. 1989
Graduate Council Liaison and Representative, Student Leadership Development Program Committee, Southern
Illinois University at Edwardsville
ASSOCIATIONS AND CERTIFICATIONS
Missouri Substitute Teacher Certification K-12; General (August 1998 to April 2014)
Lifetime Certification, Lunar/Meteorite Samples Education Program, NASA/National Archives
Ancient Coins for Education (ACE)
Ancient Coin Study Group, St. Louis, MO
Black Belt, Rank Certification from American Karate Studios, St. Louis, MO
PUBLICATIONS, PRESENTATIONS, AND EDITORIALS
“Classical ‘Excellence’ on Ancient Greek and Roman Coins: The Cultural Ideal of ‘Arete’ in Greek Epic Poetry as
a Means of Persuasion and Propaganda.” Presented to the Ancient Coin Study Group at Florissant Valley
Community College, Sept. 19, 2013
“Weaver’s Conservative Strategy and the Republican Challenge: Considerations for the 1992 Presidential
Campaign.” Presented to the Graduate Student Association of SIUE, Edwardsville, IL Nov. 3, 1992
“Reflections on Family Culture.” Student Handbook of Intercultural Communication Studies. Published by the
Department of Communication, University of Memphis, Memphis, TN. January, 1992
“Reflections on Family Culture: A Personal Narrative.” Faculty presentation, Department of Communication,
University of Memphis, Memphis, TN. June 15, 1991
“Character and Values in Conservative Political Rhetoric.” A Top Four Competitive Paper, presented to the
Tennessee Speech Communication Association Annual Convention, Natchez Trace, TN, Sept. 27, 1991. (Later
reprinted in the Handbook of the Tennessee Speech Communication Association, Spring 1992)

5. “Myth, Morality and the Flag: Towards a Rhetoric of Political Certainty.” Paper and seminar presentation on
“Political Myth in Post-Modern Conditions” at the Annual Meeting of the Speech Communication Association,
San Francisco, CA, Nov. 18, 1989
“Improving Communication Effectiveness Through Gender Language Awareness.” Staff development
presentation to the Student Affairs Division and the Graduate Student Association, SIUE, Edwardsville, IL.
Spring, 1989
“Minorities as Muted Groups: Language Barriers and the Socialization of Minority Students.” Presented to the
Graduate Student Association of SIUE, Edwardsville, IL. Oct. 17, 1989
RECOGNITION AND AWARDS
International Men and Women of Distinction, Cambridge University, Oxford, United Kingdom. (1990)
National Dean’s List. (1988)
Dean’s List. (1988, 1989)

6. “Myth, Morality and the Flag: Towards a Rhetoric of Political Certainty.” Paper and seminar presentation on
“Political Myth in Post-Modern Conditions” at the Annual Meeting of the Speech Communication Association,
San Francisco, CA, Nov. 18, 1989
“Improving Communication Effectiveness Through Gender Language Awareness.” Staff development
presentation to the Student Affairs Division and the Graduate Student Association, SIUE, Edwardsville, IL.
Spring, 1989
“Minorities as Muted Groups: Language Barriers and the Socialization of Minority Students.” Presented to the
Graduate Student Association of SIUE, Edwardsville, IL. Oct. 17, 1989
RECOGNITION AND AWARDS
International Men and Women of Distinction, Cambridge University, Oxford, United Kingdom. (1990)
National Dean’s List. (1988)
Dean’s List. (1988, 1989)