1. ANTHONY DOUGLAS ALBERS
37 Jacob Trenton Ct. Wentzville, MO 63385
Phone: 314-610-8224
tony.albers1@gmail.com
PROFESSIONAL EXPERIENCE
March 2014 – present
DISPATCHER – LATVA PARA-TRANSIT “WHEELS” PROGRAM - Medical Transportation Management,
Inc. (MTM) – Lake St. Louis, MO
• Effectively organize, route and schedule member trips for within the Livermore-Dublin-Pleasanton
(LATVA), CA service area using NOVUS and Mediroutes scheduling and member notification software
• Schedule and coordinate out-of-area transfers with partnering Bay Area Regional Para-Transit Agencies
• Actively anticipate, prevent and resolve transportation issues with members and service providers
• Effectively negotiate member scheduling and resolve complaints arising from scheduling conflicts and
customer service issues
• Provide on-going training and mentoring to CSR’s regarding program guidelines and protocols, policy
updates, and problem-solving strategies to improve customer service and program efficiency – recognized
as the “Go To” resource for any questions or problems regarding the program
• Serve as liaison between members, transportation vendors, and MTM-LATVA management team
• Recognized by members, providers and senior management for Outstanding Customer Service
• Customer Service Representative (March – May 2014): Answer customer questions, resolved problems
between members and transportation providers, and scheduled member transportation with non-emergent
transportation providers. Cited for outstanding customer service on multiple occasions.
December 2013 – March 2014
TRAINING COORDINATOR – Client Services, Inc., St. Charles, MO
• Actively trained Call Center Agents and Customer Service Representatives to meet federal, state, and local
laws and guidelines, client specific procedures, and company policies.
• Position required extensive knowledge of the Fair Debt Collection Practices Act (FDCPA), Fair Credit
Reporting Act (FCRA), Anti-Money Laundering Act ( AML), Health Insurance Portability Act (HIPAA),
the oversight and enforcement role of the Federal Trade Commission and related federal, state and local
agencies.
• Certified trainer and collections agent for Chase Manhattan Bank, Bank of America, Capitol One,
MasterCard, Missouri Courts, and American Water.
• Effectively managed and instructed 15 to 20 trainees in a weekly training cycle in ethical business practices,
operating systems, positive customer relations strategies
June 2011 – December 2013
OWNER - Christian Artifacts, Wentzville, MO
• Established a growing specialty product business importing ancient coins and artifacts from international
suppliers throughout Europe and the Middle East
• Provide superior cleaning and restoration services and creative customized displays for ancient coins and
artifacts targeting an expanding customer base
August 2005 – May 2011
SUPERVISOR/INSTRUCTOR - Arrowpoint Elementary, Hazelwood School District, Spanish Lake, MO
• I.S.S. Supervisor (2010-2011): Used organizational and management skills to establish classroom order and
promote a positive learning environment for students with behavioral and discipline challenges
• Technology Instructor (2007-2010): Created, designed, and implemented a series of highly effective
learning modules in Math, Science, and Social Studies that resulted in increased test scores and higher
student performance
• Tutor (2005-2007): Develop effective Math and Reading programs which improved student performance
2. August 1998 – May 2005
TEACHER - Riverview Gardens School District, St. Louis, MO
• Was recognized by the district administration as a “turn around” specialist for the ability to effectively
manage at-risk classrooms and establish discipline, structure, and promote a positive culture and learning
environment
• As a team leader, teacher, and administrative assistant I was able to significantly contribute to the success
of Lemasters Elementary as a Top School and Top 5 School recognized as one of the consistently highest
performing Title 1 schools in the District and the State of Missouri
.
August 2004 – June 2007
PROGRAM COORDINATOR - Lemasters Elementary, Riverview Gardens School District, Dellwood, MO
• Administrated a growing after-school program, designed and implemented tutoring and homework
assistance services that improved learning and student performance
• Expanded student enrollment to make the program the largest and most profitable in the District
August 1995 – February 2009
SALES ASSOCIATE - Sears Holdings, Inc., Florissant, MO
• Recipient of numerous “Top Sales Performer” and Customer Service awards
May 1994 – August 1995
SALES ASSOCIATE - Radio Shack, Granite City, IL and Florissant, MO
• Received several awards for sales performance and high customer service ratings
.
September 1991 – May 1992
INSTRUCTOR/ADJUNCT PROFESSOR -University of Memphis, TN
• “Public Speaking”: Researched, produced and implemented a highly innovative and creative course that
noted for a unique combination of its practical application of communication theory and pragmatic
application which met the academic requirements and served the needs of a diverse student body
• “Argumentation and Debate”: Successfully researched, designed, and instructed a course required for
upper-level and graduate Pre-Law and Legal Studies. Course focused on effective use of persuasion
principals and strategies, and the proper function and application of methods of dialectical discourse for
legal and policy analysis
September 1989 – December 1990
ASSISTANT COORDINATOR - Evening and Weekend University Student Services, Southern Illinois
University at Edwardsville, Edwardsville, IL
• Developed an outstanding professional relationship with academic deans, department chairs and
administrators to successfully promote and improve services for non-traditional and graduate students
• Served as campus-wide representative to numerous university commissions and boards to increase
awareness of services and improve interdepartmental efficiency
June 1988 – September 1989
ASSISTANT TO THE COORDINATOR - Student Leadership Development Program, Southern Illinois
University at Edwardsville, Edwardsville, IL
• Successfully recruited over 300 students to actively participate in the volunteer and mentoring components
of the program
• Conducted research, wrote speeches and presentations for various business and community leaders at
several of the most highly rated training modules in Public Speaking, Persuasion, Team Building, and
Organizational Communication
EDUCATION
1991 - 1993
Post-Graduate Studies (PhD Candidate), University of Memphis, TN
Specializations: Political Communication, Campaign Development and Analysis
3. 1989 - 1991
Master of Arts (Commodum Universa), Southern Illinois University at Edwardsville, Edwardsville, IL
Specializations: Communications, Public Speaking, Training and Development
1982 - 1989
Bachelor of Science, Southern Illinois University at Edwardsville, Edwardsville, IL
Major: Communication, Training and Development
Minor: Political Science
1979 – 1981
University of Missouri, Columbia, MO
Major/Minor: General Studies
SELECTED PUBLICATIONS, PRESENTATIONS, AND EDITORIALS
“Classical ‘Excellence’ on Ancient Greek and Roman Coins: The Cultural Ideal of ‘Arete’ in Greek Epic Poetry as
a Means of Persuasion and Propaganda.” Presented to the Ancient Coin Study Group at Florissant Valley
Community College, Sept. 19, 2013
“Character and Values in Conservative Political Rhetoric.” A Top Four Competitive Paper, presented to the
Tennessee Speech Communication Association Annual Convention, Natchez Trace, TN, Sept. 27, 1991. (Later
reprinted in the Handbook of the Tennessee Speech Communication Association, Spring 1992)
“Myth, Morality and the Flag: Towards A Rhetoric Of Political Certainty.” Paper and seminar presentation on
“Political Myth in Post-Modern Conditions” at the Annual Meeting of the Speech Communication Association,
San Francisco, CA, Nov. 18, 1989
RECOGNITION AND AWARDS
International Men and Women of Distinction, Cambridge University, Oxford, United Kingdom. (1990)
National Dean’s List. (1988)
Dean’s List. (1988, 1989)