This document discusses different forms of non-verbal communication including body language, gestures, eye contact, posture, proxemics, and touch. It provides examples of common gestures and their meanings, such as palm in palm indicating authority or hands in pockets indicating aggression. It also discusses different forms of handshakes and how they can convey dominance, weakness, or aggression. Proper eye contact and body posture are emphasized as important parts of non-verbal communication.

1. PRESENTED BY:
Anjotpal Nayan

2. A type of non-verbal
communication in which
physical behavior, as
opposed to words, are
used to express or convey
information.

3. “The
impression
people make
on one
another is
based 60% on
their
appearance,
33 % on the
way in which
they speak
and 7 % on
what they say”

5. In today’s hard world you don’t just have to be able to “TALK
THE TALK” you’ve got to “WALK THE TALK”
Thereby, you know…
How to trigger positive emotions
How to ensure you are not interrupted
How to create instant rapport and trust
How to know when someone is lying
How to deal with rude and aggressive people

8. “Eyes are so transparent
that through them
one sees the soul”
“Look a person in the
Eye when you
Talk to him”

9. Too much eye contact: dominance, lack of respect, threat, wish
to insult
Too little eye contact: not paying attention, impolite, insincere,
shy
Withdrawing eyes: signal of submission

10. CAN FACE SPEAK?

11. “LET YOUR BODY
TALK
ON YOUR BEHALF”
GESTURES OR KINESICS

13. Some more common gestures:
• Palm In Palm : Authority
• Hand gripping wrist : Frustration

14. • Hands in pocket : aggression
• Hands on hips : aggressive ,
achiever stance

15. Some more common gestures:
• Mouth Guard : suppressing deceitful words,
telling lie
• nose touching : listener doubting speaker’s
words, disguising own words,
mind your own business
• eye rub : avoiding eye contact, lying
• finger in mouth : needs reassurance, making decision
• chin stroking : making a decision

16. Some more common gestures:
• clenched teeth : anger, lying
• boredom gestures:
• evaluating gestures :

17. Posture and stance

18. • STANDING
• SITTING
• LYING
• SAGGING : Depression
• FORWARD LEAN : Positive Attitude
• BACKWARD LEAN : Negative Attitude
Some Common Postures

19. • Arms folded across the chest : unsympathetic
• Arms held loose : open positive attitude
• Upright posture : high status , I am the boss
• Bowing head : lower status
• Sideway lean : relaxation, friendliness
• Self wrapping : withdrawal, self protection
• Slouching with forward lean : lowliness
• Moderately upright : enthusiasm, friendliness

20. Proxemics

21. WHEN YOU INVADE MY SPACE
Reactions to an invasion of your space
• Feel troubled
• Get defensive
• Become aggressive
• Retaliate

22. HaPtics
The Sense of Touch

23. Kinds of touch depends on various factors:
• which part of body is touched (voluntary/involuntary)
• how long touch lasted
• pressure used
• movement after contact
• mood while touching
• relation between the two persons

24. Stiff arm hand shake : equality
Dead fish handshake: weak character

25. Aggressive Hand shake
Politician Hand shake

26. Palm down : Dominance
Palm up : Submission

27. Knuckle grinder : aggression
Finger tip grab : keep at considerable
distance
Arm pulling : insecurity

28. Double handed handshake
• upper arm grip : transmits
feelings
• shoulder hold : penetrates
intimate zone