1. Angela D. Rice
Email: rice.angelad@gmail.com - Phone: 727.243.3365 – Tampa, FL
4432 W Oklahoma Avenue, Tampa, FL 33616
LinkedIn: https://www.linkedin.com/in/angie-rice-b4a32143
Business and Data Analysis
Business Process Analyst with extensive experience providing analytical support to clients and internal departments with a
proven track record for success in data management and reporting. Distinguished for a resolute determination to maximize
resources and minimize costs in a competitive environment. Recognized for effectiveness in relationship building and
presentation skills with management, subject matter experts, staff members, and diverse client groups. Acknowledged for
executing balanced judgment and discretion in managing secure data and for consistently producing quality deliverables on
schedule.
EDUCATION
University of South Florida, Tampa, FL
Bachelor of Arts: English - Professional and Technical Writing, May 2009
Certification: Lean Six Sigma Green Belt, August 2015
PROFESSIONAL SKILLS AND TRAINING
Advanced user in Basic Windows Operation and Microsoft Office programs: Excel, Word, Power Point, Outlook, Project,
OneNote, SharePoint, Visio, Adobe, Crystal, SQL
Professional Development Courses: Effective Business Analysis, Lean Six Sigma, Coaching and Mentoring, Grant Writing,
Excel, Project Management
PROFESSIONAL EXPERIENCE
Kass Shuler, P.A. Tampa, FL February 2010 to September 2016
Work with stakeholders, subject matter experts, and other analysts to analyze, implement, and streamline critical business
processes with the objective of increasing throughput, improving quality and efficiency, and optimizing production of legal
teams and documents. Provide leadership to others managing projects involving potentially complex requirements. Act as a
liaison between end users, stakeholders, project teams, and IT Systems teams.
Senior Business Process Analyst – Business Process Team 2013 - 2016
• Key contributor in the successful design and implementation of the Business Analyst onboarding process across multiple teams
with the goal of maximizing BA firm-wide knowledge, resulting in better informed analysts supporting critical processes and
facilitated increased trust of stakeholders and managers in the team’s decision making abilities.
• Key participant in the Business Process and Systems leadership group.
• Contributed to defining, measuring, and reporting on the BA team’s project measurements, including completion times, return
on investment (ROI), statuses of current projects and backlog, as well as review and prioritization of future projects. This initiative
resulted in increased transparency of the BP team’s performance, as well as current and future workload.
• Created and implemented the use of audit reports using basic SQL for review of an automated attorney billing script to identify
errors and failures, contributing to increased revenue by capturing potentially missed billable hours.
• Coordinated and facilitated Kaizen workshops as needed between Line of Business, IT Systems Teams, and Strategy/ Risk
partners to identify and reduce waste.
• Created and presented Power Point presentations for Monthly Business Reviews with stakeholders to identify operational
teams’ current workload statuses and backlog of inventory, staff productivity, areas of concern, business trends, and current process
improvement initiatives.
• Developed scorecards and KPI dashboards to measure firm and staff performance.
• Worked with the Evictions team to identify key contributors to excessive writ of possession cycle times and decreased client
referrals. Using the DMAIC process I could define the root cause and implement improvements and controls resulting in a decreased
cycle time of 17 days and an annual $45,000 ROI.

2. • Participated in the design, testing, and release of a web portal using the Agile methodology to be used by outside counsel for
the submission of hearing results, billable hours and document upload. Implementation of the web portal decreased submissions
from an average of ten days to one day.
• Led the design and implementation of a software conversion from Commercial Legal Software (CLS) to the Perfect Practice
software case management system; documented current and future state processes, identified scripting needs and requirements,
document and field conversion needs, and designed the end-user layout. Worked with stakeholders, end-users, and the IT Systems
team, to ensure a smooth transition.
• Defined script requirements for automated billing and current billing status within the case management system, increasing
visibility of billable items.
• Mentored and trained a team of 10 + analysts, overseeing all projects for quality and providing direction as needed in both an
Agile and Waterfall environment.
Business Process Analyst – Business Process Team 2011 - 2013
• Analyzed various department team processes to identify non-value added steps, waste, and opportunities for
improvement. Elicited requirements gathering via multiple approaches such as interviews, shadowing, document or data
analysis, and workflow evaluation; quickly identifying opportunities and action plans utilizing both systems and non-system
changes.
• Documented as-is and future state processes by creating Visio flowcharts, documented Business Requirements
Documents (BRDs), Use Cases, User Stories, and Functional Requirements Documents (FRSs) for use in the completion of
projects and process improvements.
• Created workflow reporting for end users to quickly identify tasks using excel if statements, pivot tables and
Vlookups. The implementation of structured workflows increased productivity in those areas from 10% to 24 – 30%
monthly milestone completion.
• Conducted data analysis by reviewing, manipulating, and creating one-time reports to analyze gaps, identify high
risk areas and trending defects.
• Elicited Requirements Gathering via multiple approaches such as interviews, shadowing, document or data
analysis, and workflow evaluation; quickly identifying opportunities and action plans.
• Implemented workflow and dashboard reporting to monitor and track adherence to quality metrics.
• Identified billing opportunities by analyzing data and recovered over $1,500,000 in lost revenue; coordinated and
implemented efforts to regain the total amount.
• Improved legal document output by automating the release of documents through triggers in the case
management system. by creating a system to automatically enter information a
• Created a new hire power point presentation to help new hires understand the legal process before beginning
their duties in their assigned operational department. Based on survey results, new hires felt more comfortable with legal
terms and confident they had a good base knowledge of the foreclosure process before starting their role with the firm.
Team Lead / Legal Assistant – Contested Documents Team 2010 - 2011
• Created user guides for the Perfect Practice case management system and vendor programs such as Clarifire and
Black Knight (formerly LPS) to be used by internal operational staff.
• Led and trained a team of 15+ legal assistants
• Identified non-value added process steps and suggested improvements to management and the Business Process
department to increase efficiency and maximize quality.
Howl at the Moon Tampa, FL July 2003 to April 2010
Bartender
• Responsible for achieving high levels of customer service and satisfaction.
• Drive sales by guiding purchasing decisions for guests through knowledge of menu items and preparation
techniques.
• Problem-solve and resolve customer complaints in an effective manner.
• Manage cash drawers.
Clearwater Mattress / Mel Jone’s Properties Clearwater, FL February 2002 to December 2004

3. Executive Assistant
• Conduct research and reports on market trends and areas of opportunity.
• Prepare invoices, reports, memos, letters, and financial statements, as well as additional documents using word
processing, spreadsheet, database, or presentation software.
• Organize and maintain files and records
• Manage and maintain Executive's schedules with Outloook calendar.
Northwest Airlines Detroit, Michigan May 2000 to January 2001
Flight Attendant
• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination,
lengths of flights, food and beverage services offered, and numbers of passengers.
• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or
schedules.
• Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are
aboard and are in adequate supply.
• Conduct periodic trips through the cabin to ensure passenger comfort, and to distribute reading material,
headphones, pillows, playing cards, and blankets.
• Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
• Assist passengers while entering or disembarking the aircraft.
• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or
schedules.
Core Competencies include: Business Process Analysis / IT Analyst, Project Management, Strong analytical approach, Root
cause analysis, Exceptional Leadership Traits, Quality Control, Risk Management, Outstanding eye for detail, Steadfast Refusal
to compromise on quality, Quickly comprehend new systems, Agile – Scrum and Kanban, Kaizen