Resume

1. John Eric Engstrom
17 King Street Swampscott, MA 01907 | 617-943-0424 | redengstrom@comcast.net
Experience
OPERATIONAL RISK AND COMPLIANCE ANALYST | FEDERAL HOME LOAN BANK OF BOSTON
• Primary responsibility is risk mitigation of all operational liabilities. Other tasks include:
• Preparing monthly risk reports for both the Bank’s Operational Committee and the Board of Directors.
• Ensure the operational risk management standards, policies and procedures throughout the Bank are
adhered to.
• Work with Operational Risk Manager and Director, Operational Risk Management, to establish independent
risk measurement, monitoring and reporting processes throughout the Bank.
• Assist in the development of new operational risk management standards, policies and procedures to
ensure compliance with regulations, advisory bulletins, and overall corporate guidance on risk activities.
• Recommend new, or changes to existing, policies and procedures to identify, measure, monitor and control
inherent operational risk.
• Ensuring compliance with the Bank’s End User Developed Application Policy.
• Reporting of quarterly Key Risk Indicators pertaining to operational risks of all Business Units.
• Develop and maintain procedures for reporting and monitoring of operational risks and operational events.
• Participate in the creating of a quarterly newsletter with the goal of increasing employees’ awareness of
operational risk.
• Review Services Now incidents logged by Bank Technology and evaluate if any incidents rise to the level of a
reportable operational exception.
• Record the minutes of the Bank’s monthly Operational Committee meeting.
• Analyze root causes of operational exceptions and support the development (and ensure the completion) of
risk mitigation strategies.
SENIOR RISK AND COMPLIANCE ANALYST | BANK OF NEW YORK MELLON | 02/07 – 09/11
• Main objective was to identify areas with operational issues by conducting risk assessments and then
working with operational managers to establish action plans to mitigate the identified risks.
• Implemented testing programs at the line of business to ensure adherence with procedures and key
controls. Testing consisted of pulling random samples of executed trades and reviewing their instructions
and confirmations to ensure proper processing.
• Conducted reviews and sent out reminder emails to staff to safeguard proper record retention and data
classification of documents. Performed recorded line audits of staff members to ensure compliance.
• Team lead for semiannual system access reviews for over 500 staff members. Worked with senior
management to obtain signoff and approval of system access for all employees. Developed informational
sheet with aid from technology support to explain detailed read/write system access to business managers.
• Completed Operational Risk Event memos and urgent risk event emails based on liability. Performed root
cause analysis for risk events and chaired conference calls with business manager and senior management
to explain cause and remediation of problem. Developed a new procedure to increase awareness of failing
trades.

2. • Acted as mediator when high liability needed to be shared between cost centers. Often requested to speak
with clients when issues arose to mitigate reputational risk. Tracked technology support to guarantee
implementation of new controls when needed.
• Monitor Internal Audit and Regulatory findings for timely resolution by the business unit.
• Developed and maintained effective Risk and Control Self Assessments (RCSA) using the Risk Management
Platform. Reviewed RCSA in the event of an operational risk event and evaluate if risk is identified and
appropriate controls are in place.
• Updated Risk Management Platform to reflect business owners Inherent Risk, Quality of Controls, Residual
Risk and Direction of Risk.
• Monitored and updated Key Risk Indicators (KPIs) to ensure any deviations from predetermined standards
can be identified.
• Manage the inventory of hundreds of end user developed applications to ensure proper functionality and
compliance with company standards.
• Trained staff members on corporate procedures and compliance with the Code of Conduct. Made sure all
staff was able to report all observed non-compliance events using the application titled Incident Reporting.
RISK AND COMPLIANCE ANALYST | BANK OF NEW YORK MELLON | 09/04-02/07
• Primary responsibility was mitigation of operational risk for corporate action processing and income
collection. The main control to mitigate risk was the performing of monthly quality checks or QCs of
employee transactions.
• Other completed tasks were: worked with outside auditors during the SAS 70 audit disclosing Mellon’s
operational control activities and processes, and acted as liaison between internal auditors and operational
management.
SENIOR CONTROL PROJECT ANALYST | BANK OF NEW YORK MELLON | 07/02-09/04
• Worked with a staff of 50 to ensure all tax reclaims filed properly and in a timely manner and evaluated tax
services supplied by Mellon’s global sub custodial network.
MANAGEMENT PROGRAM | GRADUATE | BANK OF NEW YORK MELLON | 07/01-07/02
• Program identified candidates that distinguished themselves. One of four candidates selected from over
300 applicants. Trainees rotated through Global Security Services departments gaining valuable exposure
to senior management and client requirements. After graduation placed into underperforming business
unit to mitigate risk and increase client satisfaction.
CORPORATE ACTION ANALYST | BANK OF NEW YORK MELLON | 12/97-07/01
• Resolved client inquiries regarding corporate actions also acted as liaison between investment advisors
and Mellon in a deadline-oriented environment.
BROKER OPERATIONS | PUTNAM INVESTMENT | 11/96-12/97
• Assisted brokers in the selling of mutual funds. Obtained series 6 and 63 while working for Putnam.
Education
BACHELOR OF SCIENCE DEGREE | 05-96 | SALEM STATE UNIVERSITY
• Major: Communications
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