The document summarizes an event held by the IIBA UK Chapter on November 6th, 2013. The agenda included two presentations - the first on instilling quality, creativity and consistency in business analysis by David Baker and Nadia Khokhar, and the second by Rob Huntington on creating opportunities to think differently and make a difference. The second presentation focused on solution focused thinking and developing a thinking framework to help individuals, teams and organizations think differently to achieve different results. A number of case studies and client examples were provided to demonstrate the impacts of applying this approach.
IIBA London event at qBA North Highland on 6 Nov 2013
1. IIBA UK Chapter Event
Different Thinking – Go MAD (Make a Difference)
6th November 2013
2. Agenda
B Amazing – How to instil Quality, Creativity and Consistency
David Baker, qBA Lead
Nadia Khokhar, Senior Business Analyst
Different Thinking – How to create the Opportunities
to Go MAD (Make a Difference)
Rob Huntington, Thinking Engineer
3. B Amazing
Using the qBA Quality Framework to instil
quality, creativity and consistency
Nadia Khokhar, Dave Baker
To find out more about qBA please see http://northhighland.uk.com/What-We-Do/qBA
Proprietary and Confidential to North Highland
4. The need for BA Quality
75% of organisations waste over 1/3 of their IT
development spend annually, as a result of
poor requirements maturity
1 in 3 £
wasted
Source: Business Analysis Benchmark – Path to Success, 2009
Relative costs to fix software defects:
120
100
100
80
60
40
15
20
1
6.5
0
Design
Build
Source: IBM Systems Sciences Institute
Test
Production
18. Questions
To find out more about qBA please see http://northhighland.uk.com/What-We-Do/qBA
19. Go MAD Thinking
Pocket Gate Farm
Off Breakback Road
Woodhouse Eaves
Leicestershire
LE12 8RS
T: 01509 891313
Different Thinking,
Different Results
11/11/2013
www.gomadthinking.com
OUR VALUES
Rob Huntington
Thinking Engineer
Results focused
Passionate
Straightforward
Inspiring
19
20. Where in the world are we?
United
Kingdom
Europe
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www.gomadthinking.com
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21. Go MAD Thinking Headquarters
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www.gomadthinking.com
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22. Discovering 3 Things
1. How to create the conditions to
release the potential of people to
think and act in a more solution
focused way.
23. Discovering 3 Things
2. A guaranteed way to add value to the
top and bottom line of an
organisation.
24. The case for thinking
(from a notable leader)
Overheard between David Cameron and Barack Obama on the subject of
thinking, when Cameron was bemoaning time pressures and diary spaces:
"The thing to
do David, is to
have big chunks of
time in the day to
think."
Source: BBC news 30/07/2008
Go MAD Thinking develops time efficient and effective thinking
tools and techniques, backed by research and arranged in a systemic way
25. The case for different thinking
(from a notable thinker)
“A definition of insanity
is to carry on doing the same things in the same way
and expect different results".
Albert Einstein
26. So if you want different results…
Assumed
Imposed
Expected
THINKING
ACTIONS
RESULTS
Go
MAD
Different
Different
28. THE RULES
• The rope must remain on your wrists
exactly as it is at the moment
• You cannot cut or break the rope
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www.gomadthinking.com
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29. What rules did you just make up?
What assumptions did you have?
What was the quickest way to solve that
problem?
30. What were you saying to yourself /
your partner?
There must be a way..
30
31. Typical Assumptions – we hear…
“They wont let us change that…”.
“They will never allow that…”.
“It has always been done this way…”.
“They don’t care about us…”.
“Head office have told us we have to…”.
“It will take too long to change it…”
35. Some Thinking Statistics
On average, people talk to themselves….
once every 11 seconds
So, each day this equates to….
approximately 6,000 thoughts
Of these the percentage of thoughts we repeat….
is 90%
When people worry, the percentage of worries that are real is….
8% - although 4% are out of their control
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www.gomadthinking.com
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36. Helpful or Hindering
•
•
•
•
•
•
•
•
Summer Holidays
Your next Birthday
Politicians
Customers
The last Work Christmas meal/outing/party
Senior Leadership
What you did last week
What you‟ve got to do the rest of this week
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www.gomadthinking.com
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37. Solution Focused Thinking
A little bit of background
•
4,000 hours research into the „DNA of success‟
•
7 key principles & 11 critical relationship links
•
A Solution Focused Thinking System
38. Application levels for Business Improvement
Helping you
to think
(Personal Effectiveness)
Helping others to think
(Coaching)
Helping teams to think
(Projects, meetings & team development)
Helping organisations to think
(Leadership thinking & cultural transformation)
39. A Solution Focused Thinking System
Take Action
& Measure
Results
Self
Belief
Reason
Reason
Why
Why
Personal
Responsibility
Involve
Others
Define
Goal
Go M.A.D.® Framework
Plan
Priorities
40. The Leadership Thinking Framework
Culture
(Collective
Beliefs)
Leadership
Responsibility
Organisational
Reason Why
Vision &
Objectives
Take Action & Measure Results
People
Management
Thinking &
Planning
41. SMART goals
•
•
•
•
•
S - Specific
M - Measurable
A - Achievable
R - Relevant
T - Timescale
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- Cost
- Quantity
- Time
www.gomadthinking.com
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42. Possible ways to
gain buy-in
Possible
reasons for
involving others
Possible
implications and
risks
Possible
resources
required
Possible ways of
overcoming
potential
obstacles
Possible people
to involve
Possible
obstacles
Possible ways to
communicate the
goals to others
Possible tasks &
things to do
Possible
assumptions and
self-imposed
limitations
43. Possibility Thinking
1. Anything is possible / Quantity / Creative
2. No evaluation
3. Keep the pen moving
4. Prioritisation later
44. 5 Reasons Why people value our approach
Clarity
goal definition, diagnostic tools, measurement
Speed
techniques that are quick to learn and apply
Creativity
techniques to capture multiple ideas & stretch thinking
Consistency
systemic methodology that forms new thinking habits
Engagement
shared toolkit: gives people a „common language‟
45. “We reviewed our Q3 90-day Challenge and learned that between 61
people, we delivered a whopping $8.5 million in full year savings, identified
$1million in new ideas for next year and made several improvements to key
work processes. The best part was seeing everyone sharing their successes
with each other, particularly those who weren‟t sure THEY could make a
difference and seeing the pride in people‟s faces. We are living proof that
thinking differently leads to different behaviours and a different level of
results.”
Christine Bense
Plant Manager
Kraft Foods
11/11/2013
www.gomadthinking.com
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46. Measurable differences made: 90 day challenges
Innovations in 85 convenience stores providing over £1.1m additional profit p.a.
Created more productive time, which contributed additional sales of £2.5m
37% increase in pharmaceutical product sales
Having more options in customer plan resulted in total deal of over $6m
Increase in successful aggressive growth plan funding applications from 30 to 80%
17m Euro retention of key account
1000 new retail customers
Upsell opportunities worth £2m
Process efficiency in clearing 6 - 8 week backlogs of insurance policy documents
Better defined goal created a campaign that resulted in $4m new opportunities
$2m of new contracts signed
11/11/2013
www.gomadthinking.com
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48. A consulting service supported by…
Go MAD podcast series – “Thinking For Business Success”
Go MAD app
Range of resources - books, audio, video & e-books
Online thinking toolkit – iCheev
Results Acceleration Programme – risk reversal concept
11/11/2013
www.gomadthinking.com
OUR VALUES
www.gomadthinking.com
Results focused
Passionate
Straightforward
Inspiring
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