The document outlines plans for managing change throughout a project lifecycle including a communication plan, sponsorship roadmap, training plan, coaching plan, and resistance management plan. It emphasizes the importance of executive support, training staff at all levels, identifying change champions, addressing issues promptly, and celebrating successes.
3. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change
4. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change
5. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change
6. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change
7. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change
8. Communication Plan
Event Time Audience Communicator Mode
The right messages, sent at the right time,
in the right format and sent by the right person
9. Research by the Standish Group identifies
Executive Management Support
as the second highest factor for project success.
Sponsorship
10. It is critical to the success of a new system that the
General Manager makes the initial announcement to staff
in a face-to-face meeting thoughtfully explaining the
business reasons for the new system.
Sponsorship
11. Sponsorship Roadmap
Activity Time Audience Mode
• participate actively and visibly
• build a coalition of support with managers and supervisors
• communicate directly with employees
12. Training Plan
• Training that targets user groups, administration and sales
• Coaching skills training for Change Champions
• All formal training to be reinforced by coaching
24. What's In It For Me?
Are they going to
cut staff?
What if the new
system is too hard
for me to learn
What's wrong with the system
we use now, we put a lot of hard
work into developing it?