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Twin Cities eX Summit: Unleashing the Potential of People and Teams - Scott Burns
- 1. Unleash the Potential of Your People and Teams Scott Burns CEO & Co-founder
- 2. • Launched in St. Paul in 2000 • Became leading digital communications platform for public sector • Dotcom crash, 9/11, Great Recession survivor • From Basement to 250 Employees • Grew from $7M to $44M from 2010 – 2017; Driven by performance culture • Exit for $153M in 2017 Looking Back at 17 Years with GovDelivery
- 3. Every leader knows the workforce is changing in profound ways Will workforce changes tear your organization apart or unleash a new wave of innovation and growth?
- 4. “67% of young workers say that they don’t have the opportunity to do what they do best at work.” PWC
- 6. 6 43% U.S. employees working remotely in some capacity - “State of the American Workplace” - Gallup
- 7. 7 3 Ways We’re Failing Remote Workers 1. Not praising good work 2. Failing to discuss career goals and personal growth 3. Not providing ways to connect with co- workers - Gallup
- 8. “1/3 of the workforce expects to change jobs in the next 6 months.” PWC
- 10. Companies That Invest in Employee Experience are 4X more profitable. AMOUNT BY WHICH COMPANIES THAT INVEST IN EMPLOYEES OUTPERFORM THOSE THAT DON’T Average Revenue 2.1x Average Profit Revenue per Employee 4.2x 2.8x Profit per Employee 4.0x BUSINESSMETRIC Companies that don’t invest1.0xJacob Morgan, HBR, 2017
- 11. Culture + Technology + Workspace = Employee Experience The Employee Experience Equation Jacob Morgan, the futureorganization.com,
- 12. 12 Q: How well does your organization capitalize on the unique skills and capabilities of its employees? A: The average rating was 2.9 on a 5-point scale Source: Structural Employee Success Survey, n=150
- 13. 13 Q: What tools are used to expose employees skills and connect them to opportunities and teams where skills can be used best? A: 94% rely on word-of-mouth to find skills. Just 23% report using an internal resume database Source: Structural Employee Success Survey, n=150
- 14. 14 Why does Amazon know more about your employees than you do?
- 15. NEW BUSINESS $85K MONTHLY SALES $85K (95%) WIN RATE 5% UNDERGRAD 2005-2009 MAJOR Business AVERAGE DEAL SIZE $20K % QUOTA ATTAINMENT 95% TWEETS 21,390 FOLLOWING 1,070 FOLLOWERS 1,395 AVERAGE IMPRESSIONS PER WEEK 5,983 GRAD YEAR 2010-2014 GRADUATE DEGREE Master of Business Management FAVORITE TV SHOW Game of Thrones MYERS BRIGGS INTP COMMUTE TIME 30-40 Minutes GENDER Female HIGH SCHOOL SPORT Tennis LANGUAGES English, Spanish Performance Social Media Education Personal Key Skills Small Business and Sales Marketing Prospecting Accounting Event Management Digital Marketing Work History Accountant, Ernst & Young Marketing & Events Manager, Ernst & Young Small Business Sales Specialist, Deluxe GRAD SCHOOL University of Minnesota UNIVERSITY Indiana University Bloomington
- 16. The Employee Success Platform Structural unleashes the potential of people and teams with real-time, mobile access to employee data.
- 17. Manage Better Solve Problems Faster Find Opportunity Empowered Employees Solve Problems Empower & Motivate Structural Transforms Leaders 17 Build Deeper Connections Engage & Grow
- 18. Find, Engage & Retain Talent Transformed Leaders 18 Bust Silos Manage Better Empower & Motivate
- 19. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information 19
- 20. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information 20 Everyone can now gain deep understanding of Rachel’s skills, interests, and needs, instantly. She’s better managed and forms deeper connections with colleagues.
- 21. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information 21
- 22. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information 22
- 23. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information
- 24. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information
- 25. HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information HR System Payroll HRIS ATS & Resume Performance Management Business System CRM CX Accounting System Time Tracking Communication Tools Calendar Personal System Twitter Linkedin Facebook Personal Information
- 26. Why does employee experience move the top and bottom line? Align to Support Top Priorities Get Targeted Employee Feedback Understand Manager Success Find Internal Experts Faster Raise Glassdoor Rankings Use More Employees to Drive Sales Increase Internal Promotions
- 27. Thank You! structural.com Scott Burns, CEO & Co-founder scott@structural.com
Editor's Notes
- fully remote workers are 29% less likely to strongly agree that they have reviewed their greatest successes with their manager in the past six months. Compared with employees who spend at least some time in the office, fully remote workers are 30% less likely to strongly agree that they have talked with their manager about steps to reach their goals in the past six months.