2. Non Verbal Communication
55% of the content comes from the visual component
38% from the auditory component
7% from language
Non-verbal communication consists of all the messages other than
words that are used in communication that are transferred by
intonation, tone of voice, vocally produced noises, body posture,
body gestures, facial expressions or pauses
Eye contact: People who make eye contact open the flow of communication and
convey interest, concern, warmth, and credibility.
Facial Expressions: if you smile frequently you will be perceived as more likable,
friendly, warm and approachable. Smiling is often contagious and people will react
favorably.
Gestures: A lively speaking style captures the listener's attention, makes the
conversation more interesting, and facilitates understanding.
3. Posture and body orientation: Standing erect and
leaning forward communicates to listeners that you are
approachable, receptive and friendly. Interpersonal
closeness results when you and the listener face each
other. Speaking with your back turned or looking at the
floor or ceiling should be avoided as it communicates
disinterest.
Proximity: Cultural norms dictate a comfortable distance
for interaction with others. You should look for signals of
discomfort caused by invading the other person's space.
Some of these are: rocking, leg swinging, tapping, and
gaze aversion.
Vocal: Speaking can signal nonverbal communication
when you include such vocal elements as: tone, pitch,
rhythm, timbre, loudness, and inflection. For maximum
teaching effectiveness, learn to vary these six elements of
your voice. One of the major criticisms of many speakers
is that they speak in a monotone voice. Listeners perceive
this type of speaker as boring and dull.
4. Non-verbal communication does not only play a
role in face-to-face situations. It is also important in
mediated communication, for example, a telephone
where the speaker cannot be seen.
It is important, because even in such situations the
voice itself can express non-verbal messages. Those
messages, for example, are intonation, tone of voice,
vocally produced noises or pause
5. Maintain eye contact
Smile
Maintain an upright
posture
Modulate voice
appropriately:
Correct phraseology
Keep at least 2 ft
distance
Do not point
Avoid vigorous hand
gestures
Communicating with
Guests
6. Communication barriers
Nothing is so simple that it cannot be
misunderstood –
Freeman Teague
Anything that prevents understanding of the message is a
barrier to communication. Many physical and psychological
barriers exist
7. Not understanding the language: This includes not
understanding the jargon used by another sub-culture or group.
Not understanding the context :Not knowing the history of the
occasion, relationship, or culture.
Distraction :Not giving adequate attention to processing the
message in real-time, perhaps because of multitasking.
The inability to give immediate feedback such as a question
("what?") or acknowledgement ("I see") may lead to larger
misunderstandings.
8. Lack of time :There is not enough time to communicate with
everyone.
Physics :Physical barriers to the transmission of messages,
such as background noise, facing the wrong way, talking too
softly, and physical distance.
Environmental - Bright lights, an attractive person, unusual
sights, or any other stimulus provides a potential distraction
Medical issues : Hearing loss and various brain conditions
can hamper communication.
Beliefs :World-views may discourage one person from
listening to another.
Emotions :Fear and anxiety associated with communication -
communication apprehension.
9. These barriers can be thought of as filters, that is, the
message leaves the sender, goes through the above
filters, and is then heard by the receiver. These filters
muffle the message. And the way to overcome filters is
through active listening and feedback.
Smothering - We take it for granted that the impulse to send
useful information is automatic.
Stress - People do not see things the same way when under
stress. What we see and believe at a given moment is
influenced by our psychological frames of references
