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Body language

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Body language

  1. 1. Body Language
  2. 2. Non-verbal communication A series of conscious or subconscious signals to others Signals are sent by— Facial expressions Eyes Hand movements Gestures of arms and hands Leg movements Posture Zonal distance and orientation
  3. 3. Signals are accurately read in ‘clusters’ Encodes decodes Sender  Signal  Receiver  
  4. 4. Selecting positive behaviours Facial Expressions: Seven main expressions- Anger Disgust Fear Happiness Interest Sadness Surprise Most of the information is carried by eyes, eyebrows, and mouth.
  5. 5. Gaze: Maintain eye contact when talking and when listening Level of contact depends upon relative status of other person Area of gaze varies in line with ‘status’
  6. 6. Gestures Head nodding Beckoning / welcoming
  7. 7. Body posture: Stand with hands held loosely behind the back Lean slightly towards the other person Sit still, with no sudden movements
  8. 8. Bodily contact: A controlled way of moving from initiating to building a relationship Appearances: First impressions are geared to looks, not actions Give a strong signal of social status, place in hierarchy and ability
  9. 9. Body talk
  10. 10. Dominant: Finger –pointing Eyes steady / fixing / narrowed Lounging back with hands behind head Feet on desk Steep ling Stands with feet apart Loud voice, harsh commanding tone Protects own space, strongly territorial Invades others space
  11. 11. Dominant Seldom smiles First thumping Shakes head more often than he nods Eyebrow raised in disbelief Chin thrust forward Exploding Strides around impatiently
  12. 12. Supportive: Leans forward, eyes sparkling Touching Smiles readily Jaw relaxed Nods appropriately Moderate voice, empathetic tone Respects others space Hand gestures frequent Palms/wrists usually visible
  13. 13. Negative: Legs / arms crossed Frown lines Constipated gestures Closed smile Frequent pauses No eye contact Hunched shoulders Hand covers mouth Tortoise neck
  14. 14. Compliant: Nods often Brief eye contact Moderate voice Few gestures Leans forward to listen
  15. 15. Helpful Behaviours Lean forward, arms uncrossed Look at the other person for 60% of the time Make listening signals and noises Smile Use other person’s name early in transaction Ask open questions Summarize what you think they said
  16. 16. Factors that affect the message are... Attitude Verbal message Non-verbal message Appearance Background of the communicators Expectations of the communicators Setting Your words and body language must not contradict each other
  17. 17. Non verbal messages Actions speak louder than words Tone of voice Gestures Facial expressions Posture Eye contact Body movements

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