1. AMELIA WORTHY
14 Timber Gate Drive
Lawrenceville, GA 30045
Cell: (678) 294-5182
worthy_amelia@yahoo.com
QUALIFICATIONS
· Over 15+ years’ experience in Project and Provisioning Management
· Prioritized and coordinated tasks to complete projects within deadlines and within budget
· Advanced knowledge Windows – Excel – Word – Access – Outlook – Power Point – BOCABS –
BOCRIS – Granite – CAFE’ – TIRKS – IWOS, CANOPI – REMEDY – ACORN – CAS – VFO
- WEBXNG
Professional Experience
AT&T 2010 – 2014
Transport Project Manager
· Southeast Transport Project Manager. Managed 20 overlapping projects yearly. 96% of all
projects were completed on time and met customer expectations
· Project lead for the Southeast Market. Southeast Market rank #1 for 3 years resulting in more
than $200,000.00 for AT&T.
· Project Managed Provisioning and Engineering Teams to clear backlog of internal system errors.
Project reduced more than 800 errors monthly to less than 25 errors monthly within 3 months.
· Project managed teams involving Capacity Management, Transport Engineers, Equipment
Engineers, Circuit Design, Circuit Ordering, Field Construction & Network Operations.
· Confirmed new project requirements and goals. Determined project roles of team members based
on project requirements, timeframes and budget.
· Captured project jeopardies and risks. Ensured impacts of jeopardy cases were reported and
escalated as appropriate.
INTERNAP NETWORK SERVICES 2010 – 2010
Order Management
· Provided back office support to the Sales and Service Delivery.
· Utilized established guidelines to identify and resolve complex issues between internal
departments regarding SLAs, Work Orders, and Service Delivery.
· Built pre-Sales contracts as needed by the Sales Team to meet Internap’s monthly sales goals
· Approved and assigned Signed Contracts to the implementation team.
· Resolve incidents and delays within appropriate time frame relative to severity and complexity of
the issue. In addition, ensure that Internap teams are provided the correct solution the first time.
· Demonstrate responsibility and ownership in bringing process issues to resolution.

2. AT&T 2008 – 2009
Transport Project Manager
· Responsible for developing project plans using PMI standards and ensuring that all functional
project team members deliver on committed critical milestone dates, resolve issues and barriers
through aggressive escalations or direct intervention with others
· Motivate and manage project efforts of team members, resolve conflicts, and provide
performance feedback and weekly reports to group managers while effectively coordinating with
various departments to ensure projects’ success
· Instrumental in leading migration team to exceed goals above established metrics by identifying
appropriate plan to manage defects and key player in elevating the percentage of client sites
installed on time to meet and exceed established metrics
· Chaired departmental process improvements team and aided in increasing team productivity
through updated job-aids and corrected deficiencies in back-end processes to improve the overall
customer experience
· Expert in Access and all Meet-point Orders for Verizon, AT&T, MCI and Sprint
HYPERCUBE LLC 2006 - 2008
Customer Provisioning Engineer
· Maintained current inventory of all Circuit IDS and Design Layout Records (DLR)
· Managed daily activities related to ASRS (orders) including monitoring order progress,
responding to rejects or troubles, identifying, escalating and resolving jeopardy situations
· Developed liaison relationships with ILECS and other vendors to streamline implementation
process
· Participated in OSS development and testing related to Hyperspace system changes and
enhancements
· Successfully developed Job Aids for related carriers to ensure accuracy of ASR content
· Provisioned and deployed T3/DS3, T1/DS1, Digital Transmission SONET hierarchy.
· Expert in Access and Meet-point Orders for Verizon, AT&T, MCI and Sprint
BellSouth 2005 - 2006
Network Manager
· Delivered on all metrics for on time Service Activation (95% installed on time) and customer
satisfaction
· Consultant-Coordinated the smooth installation of complex Internet services (BSLD, DSL, Frame
Relay, Private Lines, IPSEC, RBAN, eMRS, Firewall, Remote Users, etc)
· Worked with customer and third party vendors ordering routers and shipping equipment to
staging facility to load configurations for installs
· Ordered Frame Relay and Private transport via Common Access Front End (CAFÉ’)
· Responsible for ordering transport to upgrade existing networks from 2G to 3G
KMC Telecom 2003 - 2005
Service Provisioning Coordinator
· Installed or augmented Inter-machine trunks for local intra-lata and IXC traffic
· Monitored bandwidth on Network-to-Network Interfaces to avoid blockage.
· Tracked orders to ensure timeliness and quality of customer service for circuit delivery

3. · Escalated at LEC for missed intervals to ensure customer desired due dates
EDUCATION
BA Early Childhood Education – Barber Scotia College