1. Amanda M. Goodwin
60061-1 Hamner Spur, Fort Hood, TX 76544
Phone: 214-476-3890 Email: amcarter80@yahoo.com
Summary
Transitioning, resourceful service member maintaining a security clearance capable of solving problems by thinking critically in a stressful
environment with high energy. Confident team leader, eager to join an innovative industry that will broaden horizons to grow within, as a
personable, motivated, and dependable asset to a prestigious company.
PersonalSkills
CPR, Stress management, Personnel management, Communication, Capable problem solver, Detail oriented, Resource management,
Windows proficiency, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Leadership, First aid
Experience
United States Army, Specialist 2012-Present
Operations Office Clerk (2015-Present)
Generated reports as needed by the Military Commander and transported PII and other sensitive personal information to different
offices.
 Ensure leave requests were accompanied with all supportingdocuments.
 Generate memos needed for various tasking of personnel.
 Delegated subordinates to themost efficient and effective place of duty for tasking.
 Responsible for ensuring the safety of other peoples personal identification information during transport for records updates.
 Properly updateand maintain records for physicalfitness and weapons qualifications.
Communications (2013-2015)
Receive 911 emergency calls and dispatch the proper Fire, EMS or Police agency.
 Take inbound 911 calls and retrieve accurate information to create an incident report using Microsoft Office.
 Dispatch theproper agency while relaying as much information on the nature of thecall to ensure the supervisor can quickly
de-escalate the situation.
 Generate weather reports for thefirefighters to determine the behavior of a wild land fire.
 Effectively communicate with emergency personnel over the radio to relay pertinent information received on thecall.
 Calm a frantic caller to receive and relay specific information to assist before emergency personnel arrives.
Firefighter (2012-2015)
Supervised and performed firefighting, rescue, salvage and fire protection operations.
 Extinguish wild land, structure, and vehicle fires while mitigating hazards on the scene.
 Facilitating medical assistance to EMS on vehicle accidents or other calls as requested.
 Respond to fire and smoke alarms in buildings. If there is no fire, reset the alarm and ensure safety of the building.
 Calm and reassure thepublic when there is an emergency that is affecting them directly.

2. Amanda M. Goodwin
60061-1 Hamner Spur, Fort Hood, TX 76544
Phone: 214-476-3890 Email: amcarter80@yahoo.com
D&L Security 2012-Present
Event Security
To ensure the safety of performers in the venues
 Oversee that all backstage patrons have proper identification
 Secure thedressing rooms to ensure the safety of the performers and the production managers
 Conduct crowd control as tour busses leave thefacility
GEICO 2010-2012
Claims Representative
Generated and maintained claims for customers that were involved in vehicle accidents.
 Receive incoming calls and get information on thepolicy and theincident
 Maintain strong attention to detail with time management with inputtingthe claim information into thesystem
 Calm frantic and upset callers with empathy and customer service skills
 Makeoutbound calls to other parties to retrieve necessary information to make a proper judgment on the fault of the claim
 Set appointments for vehicle tow and repairs as well as arrange rental agreements for customers
Soothing Solutions Spa 2008-2010
Front end manager
Managed the facility as well as seven licensed massagetherapists.
 Demonstrated high customer service skills at thefront desk for sales and management of appointments by phoneand in
person
 Recruited and handled the human resource responsibilities of themassage therapists
 Maintained and purchased thesupplies needed for thefacility
 Oversaw thefiling and records keeping for the business
 Ensured the therapists wereup to date on containing education requirements by thestateof Texas as well as training on how
to handle customers
Cequent Towing Products (Prologistics Temporary Service) 2008-2008
Administrative Assistant
Invoiced $2,000,000,000 in products as well as generating sales orders for profits.
 Generated sales orders and relayed requests to the warehouse to be pulled for shipping
 Invoiced the sales orders for payment for product
 Created reports using Microsoft Office and emailed or faxed as needed
 Conveyed inbound and outbound calls for thecompany

3. Amanda M. Goodwin
60061-1 Hamner Spur, Fort Hood, TX 76544
Phone: 214-476-3890 Email: amcarter80@yahoo.com
All State Insurance 2008-2008
Data Entry Specialist
Enter and maintain data on accounts for claims.
 Makeoutbound calls to verify information on incomplete accounts
 Modify payment arrangements if needed
 Set up payment arrangements
 Data Entry
ATC Logistics 2006-2007
Materials Coordinator
Inventory and disperse $1,500,000,000 in parts while leading a team of 8.
 Create work instructions to coordinate with needs of supervisors and managers
 Respond to quality issues concerning parts and facilitate the needs of purchasing customers
 Mentored a team of 8 to ensure parts get to the production floor in a timely manner
 Generate reports using Microsoft Office and WMS inventory system
 Conduct and superviseinventory of parts cage of $1,500,000,000
 Oversaw thescheduling and leadership roles of 8 team members
Education
Central Texas College, Killeen, TX
General Studies
Tarrant County College, Fort Worth, TX
General Studies
Texas State Technical College, Breckenridge, TX
Information Technology
Army Fast Track Emergency Medical Technician- Basic (EMT-B)
Medical training for transport care of a patient to the nearest medical facility.
Awards & Honors
National Defense Service Medal, Army Service Ribbon