3. History
Bharti Airtel Ltd (Bharti) was incorporated
in 1995 as a wholly owned subsidiary of
Bharti Telecom Ltd. In 1999, the company
had a 63.4% equity interest in SC Cellular
Holdings, effectively securing a 32.3% equity
interest in Bharti Mobile (formerly JT Mobiles).
In 2000, Bharti acquired Bharti Telenet.
6. Company’s Vision & Promise
• By 2015 airtel will be the most loved brand, enriching the lives of millions.
• “Enriching lives means putting the customer at the heart of everything we do. We
will meet their needs based on our deep understanding of their ambitions,
wherever they are. By having this focus we will enrich our own lives and those of
our other key stakeholders. Only then will we be thought of as exciting,
innovation, on their side and a truly world class company”
7. Quality Implications at Airtel
• Customer Care:- Airtel maintain high quality in all the fields that they deal in and Airtel
customer care is also provide speedy trouble shooting and practice excellent customer friendly
methods of solving problems.
• Billing and Order Management System:- Comverse Kenan ® Billing and Order
Management Systems facilitated decentralization in a comprehensive enterprise-wide billing
system.
• Partner Performance Management:- Partner performance is a key factor in Bharti Airtel’s
performance and ability to satisfy its customers. It is important to assess their performance based
on the role that they are playing.
• Partner Relationship Management:-Bharti Airtel partner engagement strategies focus on
selecting the most capable partners worldwide and continuously working with them to enhance
their capabilities of providing conforming goods or services, on time.
8. Quality Implications at Airtel
• Supply Chain Management at Airtel:-Bharti Airtel understands the importance of
partners to remain competitive in a dynamic business environment. As a step in that direction,
the Supply Chain (SCM) function has been created with a mandate to develop partner
relationships to maximize mutual opportunities for growth and profitability.
• Payment Procedure:-Bharti Airtel ensures partners to get the best payable procedures to
ensure invoices are processed effectively through the electronic payment transfer to ensure rapid,
timely, and accurate payment to partners.
• Application Quality Management:-Airtel offers end – to – end managed AQM (Application
Quality Management) solutions which enable optimum performance of your applications and
hence, improved response time.
