1. Contact Details Private Mobile: 00 36 30 272 33 44
E-mail: doraakoscs@gmail.com
Postal Address
II/10
Gizella út
1143
Budapest
Ákos Csaba Dóra
Professional
Experience After College – 2011
Setting up the family business
• Our family breeds horses for mmedical and entertainment purposes
• My main job was to contact clients within Hungary to arrange
summer camps for children as well as children with special needs.
• Other aspect was to create trips to clients living abroad. Those trips
were short (3-10 days) and usually involved sightseeing and
travelling on horseback. We provided accomodation and short
interruptions where clients could try Hungarian couisine or listen to
traditional music.
This period also included a 6 months visit to Tampa, FL in the States
where I was staying with my relatives and sharpened my English
speaking and writing significantly
17/10/2011 – 29/05/2012
Merlin Limited – Ryanair Customer Service Support
• Handling incoming calls (120-160 in volume, on a daily basis)
• Log and solve upcoming errors in flight bookings such as
add/remove bags, passenger name changes, flight date or route
modifications
• Credit Card checks, fraud activity reports (with stolen or misused
cards)

2. 01/06/2012 – 01/04/2014
English Teaching at a private language school
 Private English Teaching
 Teaching English to a great number of students, from the age of 15 to 50
 Prepare them to various language exams, or providing useful information
about grammar and everyday English to them.
 Also, I lent a helping hand to my father who is dealing with horse breeding. I
and a few friend of mine have set up a database using Excel and MySQL to
monitor all expenses, in- and outgoing shipments and goods to support
horses. The system is working still and I am a passive part of it ever since.
During this time (from Aug. 2012 to June, 2013) I stayed near Dublin
doing minor works. When I came back, I continued teaching in
language schools, and moved to Budapest at the end of 2013,
where I had a Sales-related office job for two months. I resigned
due to a much better offer that came along from Systemax.
01/04/2014 – 24/05/2015
Systemax – Inbound Sales Specialist, Inside Sale Support
• Selling IT hardware and software solutions to small and medium
businesses throughout UK and Europe.
• Daily contact with hardware manufacturers such as IBM,
Lenovo, or Cisco – preparing quotes, contacting customers if
better pricing / cheaper shipment was an option. Also we were
able to provide a monthly profit beyond four figures (in pounds)
as a team, being the most successful Sales department in the
office.
15/06/2015 – 15/12/2015
British Telecom – Video Service Desk Support
• Setting up and amending existing conferences using
Tandberg and Polycom bridges, via H323 and SIP.
• Contacted second level support and used a so-called Ticket
System to sort and escalate main problems further.
• Dealing with huge clintéle such as Pepsico, KPMG, Morgan and
Stanley, and so on.
Education 1999-2005 Mihály Fazekas Secondary School
 Faculty of Mathematic and Computer Science
 Made upper-level maturing exam in computer Science
2006-2009 University of Debrecen, English Language and Literature
• English Grammar and Literature classes, also studied Theatre and
Drama

3. Language Skills
English – C2 I have a strong, every day usage of English, both
written and spoken
French – B1 I have a passive French knowledge from
Secondary School; willing to sharpen it up anytime soon.
Communication Skills I can communicate with ease, as I have taught groups of 10-15 student
at a time – I am not afraid to speak in public, or in another language.
Useful Skills at Work As a former Call Center Agent, I am very user-friendly,and can handle
costumers with care. I am able to do monotonous work in the long run as well. I enjoy being
around people, they say I am a true team player.
Computer Skills I am confident as a regular user, I can use Word,Excel,Powerpoint, and non-
complicated databases as well. I learn quickly and I am interested in any new technology