The document discusses various topics related to business, management, and human resources. It begins by discussing Kaizen and continuous improvement. It then covers exit interviews, benefits of exit interviews, challenges of exit interviews, and how companies can make exit interviews more successful. Next, it defines key terms like warehouses, project management, sales and cold calling, telemarketing, and advantages and disadvantages of telemarketing. It concludes by emphasizing the importance of ethics in the workplace.

1. Akhilesh Pandey
Roll no: HPGD/JL/1564

2. We Tube

3.  Kaizen is a Japanese word meaning continuous
improvement. It's made up of two characters in
Japanese: kai, which means 'change,' and 'zen,'
which means 'good.'
 Slow but ongoing process of improvement.

4.  Training
 Team Selection
 Process Mapping
 Continuous Improvement
 Appropriate Changes

5. What is exit interview
It is a survey conducted with an individual who is separating from an organization. Most
commonly, this occurs between an employee and an organization.
Benefits of exit interview
Exit interviews help to support an organization's proper HR practices. They are seen as positive
and necessary for quality and effective people-management by most professional institutes and
accrediting bodies concerned with quality management of people, organizations and service.
The results and analysis of exit interviews provide relevant and useful data directly into
training needs analysis and training planning processes.
Exit interviews provide valuable information as to how to improve recruitment and induction
of new employees.
Exit interviews provide direct indications as to how to improve staff retention.

6.  Casual approach of organization as well as employees
towards exit interview.
 Relationship with subordinate .
 Wrong questionnaire.
 Manipulation
Company should follow proper procedure to make exit
interview successful.
They should take it seriously so that it will become beneficiary
for the organization.

7. what is a warehouse :
Warehouse is a commercial building for storage of goods.
warehouses are used
by manufacturers, importers, exporters, wholesalers, transport busin
esses, customs, etc. They are usually large plain buildings in
industrial areas of cities and towns and villages. They usually
have loading docks to load and unload goods from trucks. Sometimes
warehouses are designed for the loading and unloading of goods
directly from railways, airports, or seaports. They often
have cranes and forklifts for moving goods, which are usually placed
on ISO standard pallets loaded into pallet racks. Stored goods can
include any raw materials, packing materials, spare parts,
components, or finished goods associated with agriculture,
manufacturing and production.

8.  Value-Adding Operation
Warehousing increases the utility value of goods by providing a means to have the
right products available at the right place in the right time.
 Economic Benefits
Warehouses provide a economies of scale through efficient operations, storage
capacity and a central location. Economic benefits are realized, for example,
through consolidation and accumulation operations.
Service Benefits
 Warehouses can serve as part of a contingency plan to ensure outbound orders
are filled in full and on time. A practice called safety stocking allows businesses to
maintain a predetermined number of inventory items at its warehouse

9. What is project management
Project management is the process and activity of planning, organizing,
motivating, and controlling resources, procedures and protocols to achieve
specific goals in scientific or daily problems. A project is a temporary
endeavor designed to produce a unique product, service or result with a
defined beginning and end (usually time-constrained, and often constrained
by funding or deliverables undertaken to meet unique goals and objectives,
typically to bring about beneficial change or added value.
The temporary nature of projects stands in contrast with business as usual
(or operations), which are repetitive, permanent, or semi-permanent
functional activities to produce products or services. In practice,
the management of these two systems is often quite different, and as such
requires the development of distinct technical skills and management
strategies.

10. Advantages of project management
Project management can bring many benefits to a business. Good
project management should:
reduce the chance of a project failing
ensure a minimum level of quality and that results meet
requirements and expectations
free up other staff members to get on with their area of work and
increase efficiency both on the project and within the business
make things simpler and easier for staff with a single point of
contact running the overall project
encourage consistent communications amongst staff and suppliers
keep costs, timeframes and resources to budget

11. what is sales and cold calling
A sale is the exchange of a commodity for money or service in return for money or
the action of selling something.
The seller or the provider of the goods or services completes a sale in response to
an acquisition, an appropriation or a request. There is a passing of title (property or
ownership) of the item, and the settlement of a price. A seller agrees upon a price
which he willingly gives ownership of the item. The seller, not the purchaser generally
executes the sale and it is completed prior to the obligation of payment. A person who
sells goods or service on behalf of the seller is known as salesman or saleswoman
Cold calling is defined as the solicitation of business from potential customers[
who
have had no prior contact with the salesperson conducting the call, therefore making
the call cold. Cold calling is used to attempt to convince potential customers to
purchase either the salesperson’s product or service. Cold calling is generally referred
to as an over-the-phone process, making it a source of telemarketing, but can also be
done in-person by door-to-door salespeople. Though cold calling can be used as a
legitimate business tool, scammers can use cold calling as well.

12. Advantages of telemarketing
 The main benefit of using telemarketing to promote
your business is that it allows you to immediately
gauge your customer's level of interest in your product
or service. Additionally it allows you to do the
following:
 provide a more interactive and personal sale service
 create an immediate rapport with your customers
 explain technical issues more clearly

13. Disadvantages of telemarketing
telemarketing can be resented - particularly when
dealing with business-to-consumer customers, and
when calls are made in the evenings
customer lists may not always be clean and opted-out
- this leaves you with a potential risk of breaking the
law
telemarketing has a negative image that could
damage your business' reputation - if carried out
poorly

14. We Lounge

15. From this video I understood various points as he spoke about his journey
He has been associated Siemens for over 26 years.
Has seen all sides of business in Siemens.
He has started his carrier as GT with less 1000 Rs. salary and now he is
working as a VP SCM with global exposure of more than 100 counties.
His expertise lies in supply chain management ,indirect material and
customs.
He has been associated with supply chain when it used to called as
procurement.

16. About supply chain he said :
Without raw material supply we can not manufacture goods and without supply of
product it will not reach to the desired customers.
He Said 2013 -14 been challenging year for logistic
Challenges in logistic he has pointed as below :
1. Transportation,
2. infrastructure,
3. Political bureaucracy
Its increasing cost up15 to 16 %
There is huge gap between company and class rooms
It will take 3-4 years from GT to delivered his out put to the company
Educational institute should reduce this gap

17.  Siemens focuses on good talent, Internal training, learning,
evaluation of suppliers, Connection with social media
 On Facebook and twitter they have more than 3,00,000 followers
 To overcome al the barriers of supply chain need to do evaluate
of suppliers , focuses on good talents, provide proper training
and proper infrastructure.
 Employees should be process oriented.
 Learn from every person
 Should Committed towards work.
Message from him : Set a goal, perceive it with passion, Keep your
mind open, you will surely get success.

18. From this video I understood various points as he spoke about his
journey
He started his career at the age of 19 with the salary of Rs.1000 and now he is
one of top HR professionals of Asia.
He had worked with top leading brand one of them is coco-cola
Mr. Malia has 27 years of global work experience spanning India south west
Asia the middles east and US
He started his carrier at Godrej group where he spend close to 9 years
handling riles ranging from sale HR and T and d . Post his stint in the Godrej
group , he worked with GE appliance in India and US as GM ( HRD and IR )
Prior coca cola he served as the GM ( HRD ) at futtiam sons for their middle
east operation.

19.  He joined Essar in Aug 2006 he is responsible for
human resource strategy , polices and programs .for
entire group and perform critical role in providing
vision and leadership to HR functions to deliver on
group strategies and operational goal.
 He has a bachelor degrees in commerce , as well as low
and masters in PM and IR from Tata institute of social
sciences. He has also done an advanced management
program from the wharton business school.

20. Learning :
He said in HR to get emotionally connect with your
employees is very important.
When you are performing any leadership role u need to
build loyalty among your employees which will become
source for persons motivation.
He said people are value creating partners of business.
According to him T and D is nothing but the providing
path to a person where he wish to go
He said don’t keep only commercial attachment your
employees
According to him degree dose not mean that you have
sufficient knowledge about particular profession its just a
gate pass to enter in any industries.

21.  Started his professional journey in shoppers stop 2001
VP buying and merchandise and now heading MD
shoppers stop ( Raheja group )
 He has done his textile graduation from VJTI and MBA
from symbiosis Pune.
 According to him retail is where action lies.
 Why shoppers stop?
because it is an place entire family can shop together.
 Have 73 shops across India.
 He explained how a song can become motivational tool
for shoppers stop employees. Over 7000-8000
employees singing one song at same time.
 He also spoke about Consumer behavior in India.

22. Challenges in Retail Sector
 Transportation
 Retention of employees
 FDI restriction.
 Online culture
 In shoppers stop all employees are called as customer
service associate, even if they are performing different
role, this will unite them together, which help them to
achieve their common objective that is to serve customers
in proper manner.
 He said adapting online culture and is the key of success
of retail market.
 In retail market to serve great product and great service is
very important.
Message by him : Never think your chair is important than
your work and think your working place as a university.

23. Newswire

24.
 Every work environment has its own unique distractions. From the noisy
work place to lure of the fridge/sofa/television. Hence every organization
has its very own distraction.
 Here are seven excellent ways to increase workplace productivity:
Treat yourself well:
 By treating yourself well, you’ll be better able to focus upon your work and
even limit the distractions in your workplace environment.
 Treating yourself well doesn’t mean enjoying grand lunches and shopping
expeditions but rather eating breakfast, getting ample sleep, exercising
regularly, limiting your caffeine intake, drinking plenty of water, and
getting outside at least a couple of times a day.
Limit multitasking:
 Multitasking seems like a skill every modern worker is expected to
possess, but countless studies show time and time again that multitasking
can actually limit productivity. Granted, there are times when you’ll need
to multitask but where possible, focus on one thing at a time.

25. Keep social media to a minimum:
Facebook, Twitter and even LinkedIn, are all distractions that prevent you
from concentrating on what you should be doing, and should be avoided.
Keep your desk neat and tidy:
Whether it’s the first thing you do in the morning or the last thing you do
in the evening before leaving your offices, make it a daily ritual to tidy your
desk. You’ve probably heard the saying ‘Tidy desk, tidy mind,’ and it’s true –
a tidy desk helps to clear the mind by aiding concentration.
Sort your email:
Depending on your job, email can become a distraction, especially if the
majority of emails you receive aren’t specifically for your benefit. It’s
important to arrange your inbox folders categorically.

26.  If there is anything above skills, experience and education
that makes one a successful professional, it is ethics.
 From responsibility to honesty, some values go a long way
in one’s career.
 Professionalism is always respected. Yet, we sometimes
ignore many elements important for our growth.

27.  Responsibility:
 Self Discipline:
 Accountability:
 Respect for Colleagues:
 Be Honest

28. All of our life, we wanted to “DO OUR OWN THING” to
market our value to anyone.
I’ll be honest, yes it’s all experience what we have all these
years & stepping out from under corporate umbrella on
our own feels just plain weird.
But if you have the interest and the availability, you could
do the very same thing.

29. SECRETS TO MARKETING YOUR VALUE TO ANYONE
In the Beginning: Yes it’s pretty stressful, but now you can say with
certainty what you are feeling.
What we all want: Others to value what we have to say & knowledge we
have. And if we can get paid for doing those things, then that’s the best of
both worlds.
Advice on Starting: For this you need to understand “What that is”, “How
you can position it” & “How you can get connected to clients”.

30. In theory there is no difference between theory and
practice. But In practice there is”
The actual execution of the HR strategy does not have
a guide and varies on organizational need, external
forces, culture and top management.

31. In today’s highly dynamic business environment, every
manager has to deal with new and complex challenges,
which do not have textbook solutions.
Hence, the employability of many entrants into the
business world, especially at the entry level, depends on
the litmus test of transferring the theoretical knowledge
into practice in the REAL world.

32.  People hire people they like. So, while your skills
and experience are important elements to securing
a job offer, your ability to build rapport in an
interview is just as important.
 The rapport you establish during an interview can
greatly impact the impression you leave behind.

33.  Current Events On The Company: Look over the company’s website for
news event, It shows you have a sincere interest in the company.
 Challenges of The Position And Challenges The Company Faces:
Clearly pointing out how you have experience in handling the issues, is an
easy way to show how you face problems and bring solutions.
 Information about Your Contact: Preparing for the interview and what
you can offer to the company through your skills and experience.

34.  Even though it is not literally a person, your
resume speaks. Loudly. It tells people everything
they need to know about potentially hiring you.
 Say one of these four things and the answer is
likely to be “no:”
“I’m Boring”
“I’m Careless”
“I Don’t Know Where I’m Going”
“I Don’t Know When To Stop Talking”

35.  “Why should we hire you?” This is actually one of the most
common questions asked at a job interview.
 If you’re feeling upbeat and glad the question is being
asked, you’re at a good starting point because it is a
question that gives you the opportunity to specifically
inform the employer what you have to offer, why you
make a good fit, and continue to sell, sell, sell to seal the
deal to a job offer!
 When answering this question, there are several things
you need to think about:

36. What do you have to offer that others can’t offer?
 Knowing this, answer as to how you have faced these
challenges before and stress the results you have achieved.
 Also think about not just the relevant experience and skills
you have to offer, but how those experiences and the skills
differ from what other candidates may be able to offer.

37.
Olivier Blum the Global Chief HR Officer at Schneider Electric started his career as a
Marketing Engineer. He strongly believes that an ideal competitive blend for HR would
be a mix of true HR professionals and people from business functions. Especially, when
the business conditions are changing with a month or three a business background will
help to make quicker decisions, as well as anticipate what is going on.
Globally, the biggest focus for HR will be to prepare the workforce for tomorrow with a
very strong focus on leadership and diversity across the organization.
Changing the dynamics of the workplace:
Evolution of digital technology in the last 10 years is the biggest example of the change
that the companies are providing its employees with. The new generations will not
readily accept a digital experience at work, which is distinct from what they have at
home, as employees want to access the same data and information through mobiles,
apps or other means. Hence the companies have to expand the range of digital
experience. The new batch of employees are more driven and looking for a more
transparent, diverse and accessible leadership. They do not follow the old traditional
hierarchy of leadership. This will push companies to make changes.
8- BUILDING THE WORK FORCE FOR
TOMORROW

38. Schneider strategies:
About 10 - 15 years ago, companies were using only the top leadership
to decide the future of the company, but this trend is now changing.
Young employees are included for almost everything. Senior employees
have other things that they do well. Younger generation must be included
while making future strategies. Schneider is still running successfully
because their leaders are true HR leaders. Everything that they do is
better because their leaders spend a big part of their agenda on the
people aspect. They fight more for the people than the customer at times.
Advice to other HR managers:
Mr. Olive’s advice to HR professionals is to care for their people and
take a genuine interest in them. The biggest capability he looks at when
hiring HR people is if they have a genuine interest in the people in their
own environment. This quality forms the basis of exceptional
performance in the future.

39. 1. Managers should have strong interpersonal skills.
Look for a manager who knows how to handle the different needs and
concerns of his team members. It is the responsibility of the manager to
keep his people motivated to come to work everyday and to be highly
productive.
2. Managers should be effective in doing goal-setting activities with
their team.
Each member in the team should feel like he is a valued member of the
company. This is why good managers should be able to effectively carry
out goal-setting activities with his team. He can conduct strategic
planning activities and team building activities to ensure that each
member’s goals is streamlined with the entire company’s goals.

40. 3. Managers should be able to properly assess the skills of each team
member.
Employees have different core competencies, skills, and talents that they can
contribute to the company. A good manager will be able to pinpoint these skills so
that he can help the employee further harness his potential.
4. Managers should be able to live by example.
A good leader should start by being a good follower. Excellent managers are those
who follow the company’s standards and bend the rules only if it is for the greater
good.

41.  A man carries his success or his failure with him, it
does not depend on outside conditions. - Ralph
Waldo Trine
 Accountability breeds response-ability. - Stephen R.
Covey
 Accept responsibility for your life. Know that it is you
who will get you where you want to go, no one else. -
Les Brown

42. Thank
you...............