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PROJECT	
  REPORT	
  
ON	
  
HOTEL	
  SVD	
  
SUBMITED	
  BY	
  
GAJARAO	
  VINODH	
  KUMAR	
  (35)	
  
AKASH	
  ROY	
  (37)	
  
BHUVNESH	
  GOUTAM	
  (62)	
  
SNEH	
  TYAGI	
  (50)	
  
SANDEEP	
  BANDARI	
  (49)	
  
SUBMITED	
  TO	
  
Mr.	
  SIDDARTHA	
  KUSHWAHA	
  
CONTENTS	
  
	
  
	
  
S.
N
O	
  
TITLES	
   PAGE	
  
NUMBE
RS	
  
1	
   INTRODUCTIONS	
   3	
  
2	
   SERVICE	
  BLUE	
  PRINT	
  OF	
  HOTEL	
  SVD	
   5	
  
3	
   PRODUCT	
  SERVICE	
  MATRIX	
   6	
  
4	
   FACILITY	
  LAYOUT	
   7	
  
5	
   EXHIBITS	
   8-­‐11	
  
6	
   RECOMMENDATIONS	
  and	
  STASTICAL	
  
DATA	
  OF	
  QUESTIONER	
  
12-­‐15	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
3	
  
1) INTRODUCTION:
Our	
   proposed	
   site	
   of	
   HOTEL	
   SVD	
   situated	
   at	
   SRIKAKULAM	
   in	
  
ANDHRA	
   PRADESH	
   is	
   a	
   running	
   restaurant	
   since	
   1994	
   (18years).	
   We
propose	
  to	
  study	
  the	
  problem	
  due	
  to	
  lack	
  of	
  semi	
  skilled	
  labor	
  prevalent
since	
   2005	
   in	
   the	
   organization	
   leading	
   to	
   loss	
   of	
   business	
   revenue,
customers	
  and	
  which	
  is	
  deterring	
  business	
  expansion	
  models.
MOTIVATION:
Due	
   to	
   the	
   persistent	
   problem	
   of	
   lack	
   of	
   semi	
   skill	
   labor	
   the	
  
organization	
  is	
  not	
  able	
  cater	
  to	
  the	
  patrons.	
  To	
  keep	
  the	
  business	
  afloat
in	
  the	
  increasingly	
  competitive	
  market	
  the	
  business	
  has	
  to	
  expand,	
  even
though	
  the	
  resources	
  are	
  available	
  for	
  expansion	
  the	
  intrinsic	
  problem	
  of
lack	
  labor	
  is	
  keeping	
  the	
  organization	
  from	
  achieving	
  its	
  glory	
  of	
  being	
  a
market	
  leader.
SCOPE	
  AND	
  BOUNDRY:
Our	
   scope	
   of	
   study	
   is	
   to	
   analyze	
   the	
   present	
   scenario	
   (losses	
  
incurred)	
   and	
   suggest	
   applicable	
   measures	
   with	
   minimum	
   financial
allotment	
  and	
  efficient	
  utilization	
  of	
  available	
  and	
  procurable	
  man	
  power
to	
  help	
  address	
  this	
  fundamental	
  intrinsic	
  issue.
2) STATEMENT:
Study	
  and	
  analysis	
  of	
  how	
  “Scarcity	
  of	
  Human	
  Resources”	
  is	
  leading	
  to	
  the
loss	
  of	
  revenue	
  and	
  adversely	
  affecting	
  the	
  business	
  at	
  a	
  restaurant	
  there
by	
  suggesting	
  the	
  counter	
  measures.
CONTACT	
  DETAILS	
  
G.V.MURALI	
  KRISHNA	
  (PROPRIETOR)	
  	
  
HOTEL	
  SVD,	
  P:	
  9440195442/9985558662	
  
3) Management	
  tools	
  we	
  intend	
  to	
  use	
  may	
  comprise	
  of
Strategic	
  capacity	
  management	
  
Strategic	
  planning	
  concepts	
  	
  
Strategic	
  management	
  operations	
  
Waiting	
  line	
  analysis	
  
Strategic	
  fit	
  
Productivity	
  measurement.	
  
!
!
4!
!
!
!
!
AS%IS!REPORT!ON!HOTEL!SVD!
!
!
5!
!
!
!
6!
PRODUCT!SERVICE!MATRIX!HOTEL!SVD!
The!Following!is!a!product!process!matrix!of!our!concern!subject.!The!issue!is!identifying!the!various!
kinds!of!mix!that!the!kitchen!has!to!supply!within!the!stimulated!time!of!25%minute!circa.!So!here!we!see!
that!the!plethora!of!multi!cuisine!delicacies.!On!the!right!hand!top!corner!we!have!the!highly!specialized!/!
customized!dishes!which!are!prepared!in!very!less!quantity.!Throughout!the!diagonal!of!this!graph!we!see!
a!tread!off!between!customizability!and!volume.!So!we!can!see!that!the!left!hand!bottom!corner!is!the!
most!popular!dish!catering!to!the!mass!as!also!shown!in!the!pie!chart!Exhibit!number!III.!
!
!
!
!
!
!
!
!
7!
!
!
!
8!
EXHIBIT:I(
!
!
!
!
!
!
!
! !
!
!
!
9!
EXHIBIT:II(
(
(
(
(
(
(
(
(
(
(
(
(
(
(
(
(
!
!
10!
EXHIBIT:III(
(
(
(
(
(
!
!
11!
EXHIBIT!IV(
!
!
!
12!
RECOMMENDATIONS,
As!we!are!dealing!with!“Human!Factor”!we!need!to!concede!that!there!are!some!factors!that!
are!going!to!be!in!favor!of!Humane!resource!management!whereas!the!project’s!survivability!
depends! on! the! fact! of! the! financial! factors! as! well! as! the! people! perception! because! it! is!
effectively!a!B!to!C!venture!so!time!and!again!there!is!going!to!be!a!tradeBoff!between!these!
three! factors! we! aim! at! minimizing! the! loss! of! each! to! the! minimum! and! combine! the! best!
efforts!of!the!three.!In!these!lines!we!believe!following!are!some!of!the!recommendations!!!!!!
• Make%the%work%force%efficient%
The! first! blunt! recommendation! comes! from! the! internal! source! that! can! be! put! in! the!
simplest!way!as!“Make%the%work%force%efficient”.!We!!understand!that!our!sole!motto!is!to!
cater!to!as!many!customers!as!possible,!all!the!recommendation!are!biased!to!one!principal!
thinking!(!which!will!we!tackled!later)!and!here!are!some!of!the!reasons!in!brief!as!to!why!
we!recommend!it!!!!!!!
! It!calls!for!minimum!change!in!the!adjustment!of!chain!of!commands!which!
can!be!put!in!other!words!as!the!compatibility!issue.!
! There!is!no!denying!that!that!because!the!work!force!present!there!definitely!
has!a!continual!commitment!a!little!push!combined!with!the!dexterity!of!the!
persuader!will!make!them!push!themselves!to!higher!limits.!
! Here! there! is! no! denying! that! there! is! a! huge! financial! advantage! because!
there!is!no!extra!payment!that!has!to!be!made!it!works!best!interest!with!the!
loose!economic!conditions!!!
%
• Customer%profiling%%
%
This!is!the!idea!of!trying!to!analyze!who!comes!to!the!hotel!how!many!of!them!comes!
and!what!they!eat,!the!activity!lead!to!the!following!!ideas!worthy!as!recommendations!!
!
! As! we! have! mentioned! that! the! hotel! business! is! primarily! a! B! to! C! segment!
there!is!a!good!opportunity!of!customer!profiling,!in!simple!terms!we!can!say!(as!
per!observation!and!conversation!with!the!hotel!workers!&!owners)!that!in!lunch!
time,!which!is!the!most!crowed,!there!is!maximum!demand!of,!let’s!assume!meal!
type! “A”! and! minimum! demand! of! meal! type! “B”(generally! the! snacks! and!
breakfast!fall!in!this!category!)!.!It!is!possible%that%the%cooks%who%are%not%facing%
orders%can%be%easily%utilized%for%the%semiskilled%labor%like%taking%the%order%for%
food%serving%etc.!
!
!
13!
!
! As!the!completely!theoretical!part!,!for!the!sake!of!argument!we!need!orders!to!
supply!in!this!business!and!making!the!customers!have!food!in!their!compound!
in!not!in!the!interest!of!the!business!idea!,!our!team!suggested!that!why!not!take%
tenders%for%offices%than%having%them%crowd%in%the%hotel%because!the!maximum!
business!that!happens!in!the!day!is!for!the!office!crowed!in!the!nearby!areas!!
thus!we!would!have!quite!a!number!of!advantages!!.!!
!
" The! first! is! that! it! will! ! be! next! step! forward! to! building!
customer!relation!!
" By! any! chance! those! customers! who! would! wander! off! in!
the!way!from!office!to!the!hotel!would!be!captured!
" As!the!order!is!already!known!steps!can!be!changed!(with!
minimum!cost!affect!)!to!cater!to!their!needs!!
" The!most!prominent!factor!being!that!there!will!not!be!any!
rush!to!handle!,!problem!would!be!as!we!call!it!,”nipped!at!
the!bud!”!
" Eventually!it!might!act!as!a!new!business!diversification.!
• Changing%the%restaurant%layout%%
This!particular!idea!was!actually!tried!and!tested!,!the!following!was!the!lay!out!that!we!
had! in! the! starting! of! the! project! ,! thanks! to! the! cooperation! some! make! shift!
arrangements!were!made!so!as!to!see!the!effect!
INITIAL%LAY%OUT%
!
!,
,
,
,
,
,
!
,
,
,
,
!
!
14!
PRESENT%LAYOUT%
%
Why,Not,Simply,Hire,New,Workers,
There!can!be!question!as!to!why!we!have!not!recommended!that!increase!that!simply!number!
of! workers,! because! it! seems! the! most! logical! one! besides! we! also! concede! that! there! is! a!
considerable!amount!of!gap!between!the!sales!and!purchase!that!the!company!is!making!so!it!
can!afford!to!hire!sure!but!here!we%are%treating%new%recruits%as%an%opportunity%cost.!
" We!have!noticed!that!there!has!been!no!actual!employee!turn!out!ratio!(expect!
for! the! ones! that! have! left! solely! for! their! old! age)! so! there! is! good! team!
building!of!long!years!!and!they!may!not!like!someone!new!in!the!midst!of!them!
.!
" The!amount!of!money!that!is!paid!to!the!new!recruit!will!not!generate!much!
revenue/Productivity!it!not!he!has!worked!in!stress!environment!
" New!workers!are!prone!to!mistakes!and!it!directly!as!well!as!immediately!leads!
to!customer!contempt,!a!chance!that!the!company!is!not!ready!to!take!!
" The! same! amount! of! money! paid! to! the! customer! as! discount! or! the! old!
workers!as!bonus!makes!more!business!sense.!
!
!
15!
STASTICAL%DATA%OF%QUESTIONER%

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