Aiza Amor B. Santos is a Medical Administrative Coordinator from the Philippines with over 10 years of experience in healthcare administration and coordination roles. She currently works at King Saud University Medical City in Riyadh, Saudi Arabia, where she oversees operations, policies, staffing, and patient services. Prior to this role, she held coordination and recruitment positions in the Philippines supporting healthcare facilities, clinics, and insurance companies. Santos has a Bachelor of Science in Nursing degree and specialized training in areas like psychiatric nursing, orthopedic nursing, and team leadership.

1. AIZA AMOR B. SANTOS
Saeed Bint Amir St. Al-Nakheel Compd.
Riyadh, Saudi Arabia
+966502037563
aabsantos13@gmail.com
EMPLOYMENT HISTORY
King Saud University Medical City
Medical Administrative Coordinator
Dental University Hospital
Diriyah P.O. Box 60169
11545 Riyadh, Saudi Arabia
May 2015 – up to present
 Assess the needs of the organization, analyzing the services, facilities, equipment and
employees for smooth running of the healthcare facility while ensuring patient service.
 Ensures that the healthcare facility and staff follow all relevant state and federal regulations.
 Establishes and/or introduces the policies that govern employee procedures and patient care
and reviews the said policies regularly for modifying or updating as required.
 Serving several human resource functions like handling staff discipline, orientation of policies
and procedures to new staffs, reviewing staff performance etc.
 Assists in all minutes of meetings with regards to clinical operations.
 Provides information to physicians and staff by answering questions and requests.
 Maintains continuity of work operations by documenting and communicating needed actions
to management; discovering irregularities; determining continuing needs.
 Guides employee actions by researching, developing, writing, and updating administrative
policies, procedures, methods, and guidelines
 Prepares manuals and other publications on improved procedures, methods and systems.
 Supervises and participates in activities involving personnel management of a division the
scope of which includes employment and benefits, classification, employee training and
administration of salary.
 Taking care of cases in accordance with established rules and procedures.
 Do correspondence concerning on staff and department operations.
 Prepare instructional and informational publications on special, monthly and annual reports.
 Perform assigned staff jobs and other works related to his position as a Medical
Administrative Coordinator.

2. Healthway Medical Clinics, Inc.
Recruitment Specialist
Doctor Relations Department
5th Floor Feliza Bldg.
108 V.A Rurino St. Legaspi Village
Makati City, Philippines
February 2014 – May 2015
 Recruits doctors / physician/ specialists for the requesting clinic branch
 Monitors MD Occupancy of the clinic branches
 Screens doctor’s application for accreditation
 Monitors and update files, contract, credentials and other documents of the accredited
Healthway doctors.
 Attends to physician’s queries regarding rates / professional fees, contract renewal etc.
 Assists in all paper works and administrative tasks regarding accreditation and/ or Physician
related matters.
 Takes on responsibility designated by the Supervisor and Department Manager.
SAVIOUR MeDEVICES INC.
Company Receptionist
2nd Floor Global Enterprise Bldg.
H.V Dela Costa St. Salcedo Village
Makati City
May 2012 – July 2013
 Maintain the neatness and general appearance of the reception area.
 Attend to walk-in clients/guests and provide excellent customer service.
 Attend to all incoming and outgoing calls appropriately, promptly and courteously.
 Log all calls and see to it that the promised return call is made.
 Ensure that new time cards are available on the first day every month
 Properly monitor records and prepare monthly report.
 Accept, monitor and record all mailers coming from external parties and forward the
documents to the right recipients
 Assist HRD and the Administrative Section as requested by the respective department heads
 Update attendance sheet of employees
 Prepare Summary of Absences and Tardiness every payroll.
 As Medical Secretary
Head Office Operations
May 2013 – July 2013
 Attend to the needs of Medical Sales Representatives (MSR) in Manila /Makati Operations.
 Compiling and distributing brochures.
 Assisting with promotional activities.
 Monitoring and Filing of Daily Activity Reports (DAR)
 Handling sales phone calls and e-mails
 Communicating with clients prior to their course and recording all correspondence
 Compiling client Information.

3. Healthcare / Health Maintenance Inc.,
Nurse Coordinator
4th Floor MCS Tower Condominium
Makati City
August 2006 – December 2011
 As In – House Coordinator
Hospital Operations Dept.
Health Maintenance Inc. - Head Office
January 2010 to December 2011
 Acts as front liner.
 Receives call and queries of member’s benefits, coverage and program limitations.
 Receives call for request of OPAN (Out-Patient Approval Number) for laboratory and
diagnostic procedures.
 Takes notes of the following for OPAN if valid or not subject to the following parameters:
HMI Contract number
Name of MSUs / Hospital
Attending Physician
Diagnosis/Impression/ Chief Complaint
Name of Caller
 Gives OPAN for covered cases and reminds caller of its limit and validity period of 3 days.
 Accepts calls for procedures which needed preparation / scheduling such as general surgical
cases, minor OB cases, minor ENT cases and diagnostic procedures to be done at Operating
Room that should be coordinated with the respective sections of the hospital.
 Advises the caller for any procedures that will require PHILHEALTH.
 Explains to members, if necessary, non coverage of outpatient request subject to the following
parameters:
Pre- Existing Conditions
Waiver
Exclusions
Limitations of coverage
 Accepts reported admission from Liaison Officer/ HMO/ Hospital Staff.
 Notes various details of admission such as:
Date and Time of admissions
Room and Board Accommodation
Attending Physician
Admitting Diagnosis / Chief Complaint
 Accepts calls for any reported cases of discharge.
 Takes on responsibility designated by the Team Leader and Department Manager.
 As Healthcare/Nurse Coordinator
HR - Benefits Dept. / Healthcare Operations
ABS-CBN Broadcasting Corp.,
December 2006 to December 2009
 Acts as a front liner.
 Screens patient / clients need.
 Assists in all paper works and administrative tasks regarding membership and/ or health
related matters.

4.  Coordinates with the HR- Benefits/ Employee Relations Dept. on issues concerning health
benefits and /or coverage (i.e. inclusions, exclusions and limitations of programs)
 Assists in all minutes of meetings with regards to health benefits.
 Assists Executives during their Executive check-up (ECU).
 Maintains and update records of employees.
 Coordinates with the doctor(s) and hospital, on issues concerning appointments, admissions,
operations and other health related concerns.
 Give patient proper referrals to the doctors for their consultations, diagnostics and laboratory
procedures.
 Responsible for giving approval or letter of authorization (LOA) for a certain laboratory and
diagnostic procedures and / or test.
 Prepares medical clearance for employees, artists and talents for an official business travel.
 Reminds client / patient their schedules for a certain procedures or tests and their
appointments with the doctors.
 Provides proper counseling to patient regarding the procedures and / or test, specifically
giving them the instructions and its preparations, etc.
 Advise client / patient regarding their health benefits.
 Taking & Recording vital signs.
 Giving oral medicines to patient / employees
 Assists physicians for a certain clinic procedures / operations.
TRAININGS
Mental Health Nursing (Psychiatric Nursing – RLE)
Summer Affiliation
NCMH Mandaluyong City
2005
Orthopedic Nursing (RLE)
Summer Affiliation
Phil. Orthopedic Center
Quezon City
2005
Team Leadership in Nursing (RLE)
Quezon Medical Center
Lucena City
2006
Staff Nursing (RLE)
Quezon Medical Center
Lucena City
2006
SEMINARS
 Seminar on Reflexology
SLPC – Science & Technology Week
SOAM Auditorium
Lucban, Quezon

5. Sept. 25, 2005
 Seminar on Emerging Role of Health Education in the Delivery of Health Care Services
SLPC – SOAM Auditorium
Lucban, Quezon
March 16, 2005
 ResearchForum
SLPC - Science & Technology Week
SLPC – Audio Visual Room
Lucban, Quezon
Sept. 21, 2005
 1st Regional Convention: Nursing Core Competence on Focus
Association of nursing Service Administration of the Phil. (ANSAP)
Queen Margarette Hotel
Lucena City
Nov. 18, 2005
 Value Life: Save Life, Stop Abortion
SLPC – SOAM Auditorium
Lucban, Quezon
Aug. 12, 2005
EDUCATION
Southern Luzon Polytechnic College
School of Allied Medicine
Lucban, Quezon
Bachelor of Science in Nursing, 2006
QUALIFICATION SUMMARY
 Goal Oriented, trustworthy, analytical, hardworking and committed to success.
 Pleasant Personality and effective team player.
 Ability to work in a fast-paced environment with minimal supervision
 Excellent communication and public relation skills
PERSONAL INFORMATION
Age : 31 year/old
Sex : Female
Date of Birth : April 13, 1985
Place of Birth : Caloocan City
Citizenship : Filipino
Height : 5’0”
Weight : 99 lbs
Religion : Roman Catholic

6. Language/Dialect : English/ Tagalog
Father’s Name : Armando P. Santos
Occupation : Liaison Officer
Mother’s Name : Lani Ma. Loreto B. Santos
Occupation : Housewife
REFERENCES
Available Upon Request