Liferay for Healthcare IT Solutions

Agenda
1. Introduction : Healthcare IT and Liferay
2. Healthcare IT
1. Importance of Healthcare IT
2. Future of Healthcare
3. How Smart Healthcare is the game changer?
4. Challenges - Healthcare IT
5. How to overcome the challenges?
3. Liferay
1. Liferay for digital transformation
4. Liferay for Healthcare IT
1. Why Liferay for healthcare IT solution?
2. Benefits of having unified omnichannel healthcare experience platform
5. Liferay case studies for Healthcare IT
6. How AIMDek can help ?
7. Q&A Session
Webinar - Liferay for Healthcare IT

Meet Our Speakers
Subhash Shah
Chief Technology Officer
Tarun Sharma
Practice Head - Liferay

AIMDek Technologies

What is Healthcare IT ?
● Healthcare IT (HIT) is an area of Information Technology for
Healthcare industry.
● Focused on building solutions that will improve medical care and
public health, lower costs, increase efficiency, reduce human errors
and improve patient satisfaction.
● Received boost when President George W. Bush incentivised
hospitals for adopting Electronic Health Record systems.
● EMR (Electronic Medical Record) is the central component of Health
IT infrastructure.
● EMR is person’s official, digital health record which is shared among
multiple healthcare providers and agencies.
● PHR (Personal Health Record) is person’s self-maintained health
record.
● HIE (Health Information Exchange) facilitates interoperability among
group of healthcare organizations.

What is Liferay?
● Liferay is a leading digital experience platform (DXP).
● Gartner named Liferay a leader in the 2019 magic quadrant for digital
experience platforms.
● Liferay DXP is a unified platform for better customer experiences.
● Liferay platform is used by worlds leading companies across various
industries.
● Some of the out of the box features Liferay provides:
○ Personalization
○ Security and access management
○ Auditing
○ Single page applications
○ APIs for integration
○ Collaboration and Social networking support
○ Document Management System
○ Content Management System (CMS)
○ Support for mobile applications
○ Fully customizable and extensible platform
○ Written in Java and incorporates various standards

Importance of Healthcare IT
The importance of Healthcare IT lies in:
• Enables better care for patients
• Higher quality of health services
• Increases patient safety
• Decreases medical errors
• Improves communication between patients and doctors
• Affordable health services
• Omnichannel experience
• Centralized document storage
• Higher accessibility

Future of Healthcare IT
● Demand of affordable and quality healthcare
● Streamlining of critical processes
● Easier data collection and sharing
● Extremely simplified billing and insurance processes
● Personalized experience through AI
● 24x7 consultation through TeleHealth
● Improved EHR with improved interoperability
● Cloud computing

Smart Healthcare - A game changer
● Appropriate treatments are offered at the right time, right place and for the appropriate
patient.
● Technology to be used effectively and efficiently to diagnose, deliver care and treat
sickness by the clinicians.
● All the patient data is accommodated in one place which is easily accessible.
● Information available must be used by all care delivery shareholders across the entire
ecosystem effectively and efficiently.
● Patients are involved actively in all of their treatment plans and minutely informed
● Improved efficiency by drop in the medical waste.
● Bringing healthcare to remote places and to people who don't have access to it by
introducing new and cost-effective delivery models.
● Role based work according to defined roles ( for instance, nurses must handle patient
care and should not be involved in administrative tasks).

Challenges of Healthcare Industry
The challenges in the current Healthcare industry are:
• Health information protection and data security
• Need for affordable healthcare
• Omnichannel solution
• Integration with existing systems
• Patient engagement
• 24x7 availability of medical services
• Escalating costs in the healthcare industry with rigid penalty fines for readmissions and non-
compliance.
• Rising mergers, acquisitions and consolidations of healthcare systems.

How to Overcome the Challenges?
To combat all these challenges and to provide world-class patient care, satisfaction and
engagement, the healthcare industry requires secure, compatible, mobile and stable IT solution
and services that can span across the entire healthcare spectrum to help:
● Manage constantly happening changes
● Collaborate
● Embrace innovation
● Cut down total costs of ownership
● Ensure reliability

Liferay for Digital Transformation
• Healthcare providers are now focusing on using exceptional digital experience to meet
high standards, comply to government healthcare & healthcare IT regulations, and also
stay competitive.
• There is a rise in the need of Digital Experience Platforms due to the demand for
personalized, connected experiences has increased.
• Healthcare organizations are looking for IT Solutions that can unite patient experiences
across digital devices and manage multiple touch points.
• Digital experience platforms (DXPs) will empower healthcare organizations to provide
exceptional experience to their increasingly connected patients.

Various stakeholders in Healthcare IT
Institutions
● Clinic / Chain of Clinic
● Hospital / Chain of Hospitals
● Diagnostic Laboratory & Testing Centers
● Insurance Clearing Houses
● Pharmacies
● Telehealth Providers
● Research Institutes
● Insurance Carriers
● Technology Companies
Individuals
● Patient
● Doctor / Provider
● Biller
● Technicians
● Administrative Staff
● Third party administrator

Different types of Healthcare IT Solutions
● Electronic Health/Medical Record (EHR/EMR)
● Practice Management Software (PMS)
● Omnichannel Patient Experience
● Hospital Management Software
● Patient Portal
● Patient Reception App
● Patient/Appointment Scheduler
● Medical Billing (Claims Processing) Solution
● Remote Patient Monitoring
● TeleHealth Solutions
● Clinical Decision Support System (CDSS)
● Medical Intelligence
● BI for Healthcare
● Public facing Search, Listing and Ranking platforms

Standards, Compliances & Regulations
● Health Insurance Portability and Accountability Act (HIPAA)
● Integrating the Healthcare Enterprise (IHE) — IHE’s work is organized into profiles that
define how systems should cooperate.
● Health Level 7 (HL7)
● Quality Reporting Document Architecture(QRDA) — a standard for communicating health
care quality measures.
● Prescription Drug Monitoring Program (PDMP)
● Consolidated-Clinical Document Architecture (C-CDA) — It is a framework for creating
clinical documents that contain both human-readable text and machine-readable XML.
● Other Vocabulary Standards (ICD, SNOMED, RxNORM, NDC, LOINC, CPT)
● Fast Healthcare Interoperability Resource (FHIR) — It is a specification for exchanging
clinical and administrative health care data.
● Digital Imaging and Communication in Medicine (DICOM)

Liferay as ready to go platform for Healthcare IT
Healthcare IT Requirements/Challenges
1. User Experience and Customer Centricity (Customer
Service)
2. Digital Storefront / eCommerce Solutions for
Eyecare, Pharma, Other stakeholders.
3. Security
4. Content Management : Self managed by end users (
Marketing team), For Patient Education Portal, etc.
5. Multi-lingual
6. Workflows and approvals (for claim submission,
processing, etc...)
7. Healthcare Information Exchange (HIE)
8. Multi-tenancy for SAAS and chain of clinic/hospital
9. Enterprise Integrations
Liferay Offerings (OOTB)
1. Liferay DXP Mobile friendly websites, Liferay Mobile SDK
2. Liferay Commerce
3. Liferay User Management, Liferay Role management,
Liferay Role based permissions, Single Sign On, Two
Factor Authentication
4. Liferay Content Management System and Document
Management System.
5. Liferay has support for multiple languages. Liferay
Translation Engine also supports auto conversion of
content from one language to another.
6. Customizable Liferay Workflow Engine
7. Liferay APIs to send data to 3rd Party systems, Liferay API
to interface with other systems
8. Liferay Organizations, Locations and Liferay Pages
9. SSO, SAML

Liferay Case Studies for Healthcare IT
Modern healthcare experience with a
mobile-friendly new site.
Health Insurance Provider
Patient portal delivers accurate test
results, boosts impact of innovative
product.
An innovative solution for Diagnostic
Testing
35 million members gain needed
information access.
Personalized single portal for all
communications.
Consolidated internal analytics
portal.
Effective care for a community
Pharmacy Benefit Management
Services
Hospital Business Intelligence
Portal

How AIMDek can help ?
● AIMDek had been a Liferay partner and has delivered large and complex systems based on Liferay.
● Experience of designing, developing & implementing Healthcare IT Solution, complaint with healthcare norms.
● Enabling healthcare organizations to improve the quality of services, operational efficiency & reduce cost.
● Built and delivered end to end EHR for eyecare specialties with various solutions like EHR web and tablet apps, Patient Portal,
HIPAA and MU, ePrescribing.
● Built and delivered CDS and Medical Intelligence solution.
● Built a TeleHealth solution on Liferay, available as white-labelled solution offering.
● Built a custom CRM for Medical Tourism.
● With our industry expertise we deliver mainstream healthcare solutions, bespoke solutions, advanced technology solutions and
other support & consulting services while addressing the HIPAA/HITECH regulatory compliances for :
➢ EHR Solutions
➢ Patient Portal
➢ Hospital Management System
➢ mHealth Solutions
➢ Omnichannel Healthcare Experience Platform
➢ BI for Healthcare

Q&A Session

Liferay for Healthcare IT Solutions

Liferay for Healthcare IT Solutions

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