1. DSAEEM MORSYERAH-HMED ABDELA
152 Masaken Osman, Qena, Qena, EGYPTs :Addres
(0120) 8676 333-) 3820 7410:(010Mob.
16@yahoo.comamorsyMail:-E
Educational background :
2008)–(2004*
.South Valley University,eptAccounting dy of Commerce ,B.SC Facult
: may 2008, ClassEnglish section:Section
on my classrd
3The–honor's degree (83.83%)very good with:Grade
:Work experience background
Till now4/2009From*
ational Societe General BankPreviously NQNBALAHLI (Qatar National Bank Alahli)At
Hurghada Group–(NSGB)
Assignment start date : 08/04/2009
ection Head.S2015 :MayCurrent Grade from
atretail activity )–(Relationship executiveManagerPortfolioCurrent Job : Tamayouz
Hurghada Sheraton Road Branch
Job Description :
*Narrative Description:
Serve as a primary point-of-contact for customers. Handle a portfolio of assigned customers and is
responsible for maintaining the individualized relationship with the customers to meet their needs
through offering the different bank’s products, services and packages in order to attain optimum
customer satisfaction. Accomplish the assigned commercial targets with the purpose of boosting the
bank’s profitability.
*Dimensions of the Job:
It covers every aspect of attracting new retail clients and their funds and managing their accounts,
ensuring meeting their requests and providing them with all the banking services to guarantee their
satisfaction and boost the bank’s profitability. It covers the fulfillment of the assigned commercial
targets and the management of the assigned portfolio of segmented customers.
*Duties & Responsibilities:
1. Represent active daily point-of-contact for customers requesting or inquiring on different bank
products (whether in person or by phone).
2. Process all the customer’s requests for the different bank’s products and service. (Accounts,
Loans, Credit Cards, Remittances, CDs, TDs ,Checkbooks, Certificates…etc).
3. Host customers and prospect customers at the branch, maintaining Bank professional image so as
to attain their optimum satisfaction level.
4. Responsible for managing a portfolio of assigned customers (Tamayoz ) handling their requests
and maintaining the relationship with them to provide them with the relevant banking solutions

2. resulting in optimum customer satisfaction and maximizing the bank’s profitability.
Replacement for Safwa portfolio manager .
5. Attracting new payroll companies deals
6. Handling payroll companies keypersons requests regarding payroll issues and corporate issues .
7. Set effective action plans to achieve the assigned portfolio targets as designated by the Markets
Management, taking into consideration any changes that may occur to the assigned segment.
8. Maintain and develop cross-selling transactions through cultivation of account relationships.
Maintain personal contacts with individuals through business calls, appointments and cross
selling.
9. Develop new business from prospect customers through the utilization of all services of the bank
and augment services in the ones already established.
10. Compile and analyze customer needs, and address the customers with the right banking
solutions.
11. Ensure addressing customer’s enquiries and complaints (through customer calls or branch
visits), seizing every opportunity to maintain their optimum satisfaction and tackling new
business opportunities.
12. Hold regular meetings with Market Specialists to review the assigned portfolio status.
13. Adopt all policies and procedures in order to guarantee that the bank’s business is conducted in
compliance with Local Laws, Internal rules and regulations, as well as, International Standards.
14. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance
and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and
wherever possible.
15. Keep awareness of the market activities and trends and industry norms through following up
on the news and periodicals in
16. order to address the customer’s needs for banking solutions and to build insight on permeating
new business opportunities.
17. Keep close monitoring of the handled accounts business activities, and report any suspicious
activities in regards to money laundering or compliance regulations.
18. Process the documentation of facilities’ files systematically, ensuring the fulfillment of files
including the required documentation, agreements, commitments, historical data, memoranda,
supporting documents, IDs, investigation reports, correspondence, news clippings, and other
miscellaneous forms.
19. Maintain close follow up on the clients' positions, movements, expired/ overrun limits, missed
facilities’ installments and delinquent credit cards, so as to keep control of the customers’
portfolio risk.
20. May assemble credit investigation required by facilities’ cases.
21. Responsible for achieving the assigned commercial targets of the different bank’s products and
service and contribute to boosting the bank’s profitability.
22. Assist in addressing other colleague’s assigned customers’ requests, in case of absence.
23. File and archive transactions and supporting documents.
24. Handle the proper custody of customers’ files, ensuring the fulfillment of all required documents
and authorized signatures, and regular updating of customer files.
25. Prepare periodic reports, statistics, and analysis for the handled accounts performance in order
to provide the Branch Manager, Retail Head and Markets with the overall view of business
performance, thus resulting in the most efficient decision making regarding business
development.
26. Maintain the protection of customers’ data and the abidance by the related rules.
27. Guarantee that a professional level of service is offered to all clients who visit the branch
(whether recruited in this branch or in others).
28. Attract new clients and promote more Bank products, services and packages to existing
segmented clients so as to achieve the portfolio target.

3. sTraining course
Course Name Start Date Supplier
Customer Service Training - 5 (CEOs) 7-Jun-15 Wellness Association
New Tamayoz Commercial Offer Training 21-May-15 QNBAA
AML ( Anti-money laundry )/Siron program 16-May-15 QNBAA
Civil Defense 13-Dec-14 Civil Defense Public Department
FATCA - Foreign Account Tax Compliance Act 28-Jun-14 QNBAA
AML ( Anti-money laundry ) 12-Mar-14 Global Academy
Forgery and Fraud 5-Feb-14 Egyptian Banking Institute
Mass Market - Banky 6-Feb-13 QNBAA
Financial Statement Analysis - 12 16-Sep-12 QNBAA
Microsoft Word 2007 - Advanced 13-May-12 Egyptian Banking Institute EBI
Microsoft Excel 2007 - Advanced 21-Mar-12 Egyptian Banking Institute EBI
(High ProfessionalCo.at H.P.A2006 (Q.A.D Qualified accountant Diploma)September2006 toJuly*
Accountant)
 Banking - Letters of Credit - Tourism accounting – Accounting of Commercial & Industrial Co- -
Accounting &auditing Offices - Contracting accounting - Cost accounting- Financial Analysis -
Accounting standards- Import & Export Problems and Custom Clearance - The New Tax Law 91 for
2005 - Data entry manually and using excel - Preparing the accounting cycle using excel - Letters
of Guarantee- Flight accounting - Hospital Accounting
Highlights & Qualification:
1. Customer oriented attitude
2. Very good communication skills
3. Ability to take and transcribe instructions
4. Persuasive, ambitious and approachable
5. Very good negotiation and sales skills
6. Good knowledge of computer and telephony environment
7. Fluency in Arabic and English written/spoken.
Personal Data
 Date of birth: march , 21th 1987
 Marital status: single
 Nationality: Egyptian
 Military status: exempted .