Abstract: The Kanban Maturity Model shows on the one hand how the current skills of an organization can be assessed and on the other hand the concrete next steps to get better. The Kanban Maturity Model maps typical Kanban practices as well as cultural values against 7 organizational maturity levels. This becomes a powerful tool for coaches and consultants leading Kanban initiatives and helping businesses improve their agility. The KMM maturity levels enable coaches and managers to assess where they are in their organizational maturity relating to their handling of process and policies, their fulfillment of desired outcomes for customer satisfaction, and their level of business agility and improvement practices. In addition to identifying the current level, the KMM provides guidance on recommended practices to meet their improvement goals. The purpose of the KMM is to support the development of the following skills of organizations – Relief from overburdening – Deliver on customer expectations – Organizational agility Predictable economic outcomes and financial robustness Survivability. Key Takeaways: 1. How coaches and managers to assess where they are in their organizational maturity 2. Categorizing organizations, processes or practices in maturity levels and subsequent transition 3. How the roadmap can gradually enhance the evolutionary capacity of organizations, ensuring the long-term survival 4. 6 Practices the help define the maturity of the organization.

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Managerial Motivator
• Senior-level
• Lead the business (strategy and positioning)
• Confidence they can deliver on strategic goals
• Legacy (long term survival)
Mid-level
• Up-managing – answer the hard questions with confidence
• Down-managing – make difficult decisions
with confidence
Line-level & IndividualContributors
• Relief from abusive environment
• Overburdened
• Quality suffers
• Low job satisfaction
Survivability
Service-orientation
(and customer focus)
Sustainability

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Identity Culture Identity
Water
Leaders
Leaders
0,1,2

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IFYOU KNOWYOUR IDENTITY
YOU NEED TO KNOW HOW TO
MANAGE IT .
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FRAGILE RESILIENT
ROBUST ANTIFRAGILE
11

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12ORGANISATION MATURITY IS LIMITED BY LEADERSHIP MATURITY

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15000

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53000000

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1.2B

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Culture = Values x Behavior
Define Identity {Decisions + Actions }of Leaders
Identity Rules our decision making

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Freedom is
enabled by
purpose
Freedom is
bound by your
identity-Adopt
a broad
expanse of
sense of
identity to set
you free
Shift from
victim
mentality to
contributor
mentality

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Identity Rules

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High maturity leaders
compete with themselves
and their tribal standards
our history does not define
us but our future does.

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Identity Rules –
not Why

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29They can do anything they want to be

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Not a record label but they are
Not a retailer but they are
Not a travel company but they are
Not a communications company
but they are
Not a media company but they are
Not a fitness company but they are

31. Social
Engineers

37. LEVEL 6

38. WHAT TO DO

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IFYOU KNOWYOUR IDENTITY
YOU NEED TO KNOW HOW TO
MANAGE IT .

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F4P

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