4. Desk-research
○ Czech taxation report is big pain in
our you-know-where
○ People think it is ugly, confusing,
too complicated, nonunderstandable
○ The worst thing – it is PINK!
5. Personas
Young enterpreneur
with IT knowledge
She wants do it quick,
right and without
barriers
Older enterpreneur
without IT knowledge
He wants everything
easy on paper, in
understandable form
and fast by filling.