1. Why Services?
2. Methods and Thinking
4. Digital Services
5. Customers Service
Can‘t teach you to be a
pilot. But can you help
decide if you like flying.
1. Innovation Report or an Opinion Paper
30 April 2014 @ 10 AM
2. Tandem Project (Pres + Report)
11 or 18 June 2014
Innovation of a real service
1. Do all industries provide services now?
2. How do you expect postal services in the Czech Republic to
develop in the next 10 years?
3. What are the major strengths and weaknesses of public
services in the Czech Republic from the CX perspective?
Recommendations and draft designs
4. How does technology inﬂuence services?
3. Book Presentation
and Lecture Engagement
5. One thing the NGOs need to improve their services
High standards of communication are expected.
My mobile 602 412 089
My email email@example.com
Please allow me up to two days to respond.
All information (lectures, dates, homework) will be available at my blog
I need your help
Someone who will document all we
will do starting next week.
Someone who will speak on behalf
of the class and communicate
feedback, ideas, suggesstions etc.
Someone who will set up a blog
and track our progress for future
students and others.
Please note: No benefits will be derived from
having one of the functions. But it will help a
Book a few Dates
12 May 2014 (The whole day)
We will do a field trip
Location will be disclosed later
30 May 2014 (Evening)
Networking with lecturers and partners
Bar, který neexistuje
Until Next Time
1) Please bring an A3
depicting all brands that
create your everyday life.
(Tip: Try writing down all
brands you use during one
2) Please read one of the
following books. (Tip: Make
sure to google „Experience
Economy“ at least.)
Komenského náměstí 534/8
Wednesday 19 February 2014
12:15 – 15:30