Whitepaper: APO, ITMI, Archer

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In this whitepaper, Peter Lechner, describes Computer Aid Inc.’s (CAI) products Automated Project Office (APO), IT Management Insight (ITMI) and EMC’s Security Division (RSA) Archer eGRC Solutions. The objective is to provide the reader with an understanding of their key components, key benefits, strengths and weaknesses.

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Whitepaper: APO, ITMI, Archer

  1. 1. Whitepaper – APO, ITMI, Archer 01/17/2011 Whitepaper – APO, ITMI, Archer By Peter Lechner This whitepaper describes Computer Aid Inc.’s (CAI) products Automated Project Office (APO), IT Management Insight (ITMI) and EMC’s Security Division (RSA) Archer eGRC Solutions. The objective is to provide the reader with an understanding of their key components, key benefits, strengths and weaknesses. Page 1This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  2. 2. Whitepaper – APO, ITMI, Archer 01/17/2011Table of Contents I. Executive Summary The Information Technology (IT) industry is very quick to label a product as a complete Project Management Office (PMO) support tool. It’s important to first define what a PMO is. Thomas Clark, founder of Project Success, Inc. (PSI), describes a PMO as a staff function that builds, maintains, and improves the project management policies and procedures in the organization. A PMO supports project managers and their teams in the effective application of sound project management principles and techniques to achieve project success. PMO’s often perform tasks that are normally the responsibility of other functional groups, such as procurement, quality assurance, legal, human resources and financial departments. The bottom line is that a PMO’s mission is to ensure that projects succeed every time. EMC’s Security Division (RSA) Archer eGRC Solutions provide the frameworks, and the services to help enterprises identify and manage different forms of risk through an automated PMO. Its emphasis is specifically on: • Enterprise Governance • Risk Management • Compliance Archer provides flexible, powerful tools for managing content, streamlining workflow, monitoring controls, and measuring and reporting compliance. It can be implemented via Software as a Service (SaaS) or installed directly at the client site at no additional cost. It is priced competitively and is very customizable. Archers SmartSuite Framework delivers out-of-the-box solutions. It also provides wizards and intuitive administrative pages that enable clients to model and automate their unique business processes. Computer Aid Inc.’s (CAI) Automated Project Office (APO) is a PMO tool that enables the PMO to manage aspects of projects not addressed by any other application. APO’s concentration is on: • Best Practices • Leveraged Knowledge Page 2This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  3. 3. Whitepaper – APO, ITMI, Archer 01/17/2011 • Proper Governance • Quality Assurance • Risk Management • Total Visibility APO is an intellectual system that was designed by industry experts and collegiate educators. APO starts with questionnaire responses and data fed from these answers to provide insight into a project’s health. APO has the flexibility to be configured without programming. APO’s dashboards allow you to manage scope, quality, integration, human resources, communications, risk, procurement and methodology. Implemented via Software as a Service (SaaS), APO can be deployed in five business days and costs approximately ½ a FTE. APO is customizable with other data sources like Microsoft Project. APO is built on the Advanced Management Insight (AMI) development platform. AMI is extremely customizable. It allows a customer to create their own solution. CAI’s IT Management Insight (ITMI) will focus on all aspects of an IT organization. Its goal is to improve the effectiveness of IT management. ITMI will include 20+ integrated ‘applications,’ including APO and project portfolio management. Additional ITMI applications include: Executive Information System, Issues Management, Unit and Individual Performance Assessments, Voice of the Customer, Process Assurance, Cost Benefit Analysis, Capacity Planning and Operations Support Assessment. The key structural components of ITMI are: metrics, dashboard objects, data elements and data collection. ITMI defines IT as a collection of domains. Each domain is broken down into a series of activities. Activities are monitored and measured by a number of data feeds, assessments and plug-in tools. ITMI will cost less than $1.00 per project per day. ITMI will also be built on CAI’s AMI development platform allowing it to be very customizable. Archer and APO are definitely similar products. Especially when focusing on risk management. Both use targeted questionnaires that are automatically sent out to pre- defined project stakeholders. APO is only one application within ITMI. The APO application within ITMI is also similar to Archer. However, there are some applications within ITMI that aren’t included in any of the Archer solutions. For example: Proposal Page 3This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  4. 4. Whitepaper – APO, ITMI, Archer 01/17/2011 Submission, Proposal Validation, Portfolio Balancing and Project Monitoring. The power behind APO and ITMI is the flexibility of its Advanced Management Insight (AMI) platform. It allows a customer to tailor their own solution specific to their business need. Archer’s pricing is very similar to APO’s. It is apx. 50K-100K a year with a three year contract. APO’s is 60K a year with a two year contract. Archer allows unlimited users the capability to view its dashboard reporting. While APO allows 10 named users the capability to view its dashboard reporting. More are allowed but at an additional cost. EMC recently purchased Archer and while Gartner states that Archer is a total risk management solution it also warns that EMC will be challenged to maintain the independence of the Archer product line because it integrates data from many third parties. Gartner went on to say that Archer could be challenged to have successful feature releases because they have acquired too many other products along the way. This whitepaper will describe and compare the scope and functionality of CAI’s APO, Clarity and ITMI. It’s a non-competitive market place given the robust PMO audience. II. APO, ITMI, Archer at a Glance a. APO i. To address the needs of the IT organization specifically application development, Computer Aid Inc. (CAI) developed the Automated Project Office (APO) tool. It is implemented as an ‘application’ which is powered by Automated Management Insight (AMI). The tool offers a unique, practical solution for managing scope, quality, integration, human resources, communications, risk, procurement and methodology. These categories can be displayed in either a data grid or a graphical output specific to each category. ii. The core of APO starts with questionnaire responses and data fed from these answers to provide insight into a project’s health and potential risks. It is a ‘control room’ that measures health of your project providing early warning. The question sets were designed around several years of experience with insight from collegiate educators and industry experts. Page 4This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  5. 5. Whitepaper – APO, ITMI, Archer 01/17/2011 They incorporate existing or company-specific practices and processes. APO has been assembled with the summation of numerous key features into a unique tool. iii. APO alerts you to issues before they become catastrophic problems, giving you the time you need to address them. iv. APO provides at-a-glance project health and status, letting you focus your attention where its needed the most. v. APO allows you to identify where project costs can be saved, quality improved, and customer satisfaction boosted. b. ITMI i. IT Management Insight (ITMI) is currently in the conceptual stage. It is really an extension of APO to be used across all aspects of IT Management. ii. The ITMI Architecture is based on five domains organized into two interlocking process loops; one for Service Delivery and one for Process Improvement. Page 5This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  6. 6. Whitepaper – APO, ITMI, Archer 01/17/2011 Project Propose Projects Portfolio Management Select Service Business Projects Operations Delivery Support Loop Mange Project Projects Monitor & Control Deploy Products Process Practice Improvement Management Assess Loop Projects Project Results Improve Processes iii. The two loops above can also be depicted individually as wheels where each domain is represented by a 1/3 wedge of the wheel. This is shown below. Assessments IT He Assessme SEI Quick Practice l Non-F inancia ent Impr En fo ess alth Ch Financial Benefits Proc ments Return rcem Plan ce Early ating ove ning Estim Pr oc ur ess en e Reso Le s s nc nt Pla cilitie s eck Stag t ss ing s e rma on m nn PR A s nfo Pr A sL e Fa nn tary G sse oje na O Co ea en ss ing A c t lysis Pla dge e ri m rn Es Fa Ac tim ed c R ent ct Bu actices ilu cu atin Best Pr Inventory je t re is k P Sc ra g cy s Co roce Cost / Bene fit Pro en h Ac edu Proces nfo s rma s Ca w nm Analysis Ne lig c u lin nce el n y P la pacity ra g cy nn Pla un it nn in A ject Cha rs o nt ort Pro t Ma Pe pme p p sis g ing me n nag nge Ac Cost go o r ss iAPA lo RS em ve cou O & n aly On Align Sc o ce ing ent De ntin isk A Bu gnm g Pr Ali P st R aly sin en Perfo Ma ra c Pr rm Cat Sch oject Project es t App an ce na ti ce Cap al ysi s eduli liti es s ge An rai sa ng Portfolio Faci ory l me ab ili nt nt Management Inve ITMPI Projec tive Qua t Data Asses lity ty Team Aging & ent sment tita Ass essm s iati on Managem Quan ent Deprec Personnel Asset Skills Scoring SLA Tracking Results Inventory Project Management System Management Performance Insight Insight Stability & Su ra tio s M o on tro Pro ito r & p p ns Issue Availability es Asse eh ol der nts Manage trac tor C Subcon Op us in n jec ort ment ssme ment A lig iness t Manage Man ent jec Re gemen t e B Pro itor & Stak nm sour Lega a l Bus n l Expe e ourc ns Su cy M o on tro ctati Pro e nc ce ons Res n Pla Asse pport (B e je c h ma Scor C Utili zatio ssm ent t S rk t SQ CS Cos co in g Sta ntry of st ship O pp t Sa rin ) re tus co eE Co ner ort v in g FS on e R ep Tim un g CS urc ent ort Sta Ow itie leti so ing Ass ke ho s mp Re agem ess lde r ice Co iew Serv Quantita Ma n men uc t / st ev tive ts Prod ss ment ng Po R Project Da ta Asse rti po Re Op port ns Su s T im tio tu era C p Sta Util ct a eE t tin osts ting men Re io n P Fi t-f pe Acc Cost izat g& Subc gement Problem Reports Man Issue ntr Mana g sou la ns Ex o un Applic rt ment Sc he ect dulin a ge SLA capture y or-P Suppo Quality rce ontr ac Proj ur po Assess ation tor se iv. Each domain, Project Portfolio Management being an example, is broken down into a series of Activities (light blue) and these in turn are supported by a number of data feeds (brown), assessments (green) and plug-in tools (orange) which provide the substance to those activities. c. Archure i. EMC’s Security Division (RSA) Archer eGRC Solutions provides nine core solutions that are fully integrated and designed to facilitate the Page 6This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  7. 7. Whitepaper – APO, ITMI, Archer 01/17/2011 automation and administration of enterprise risk and compliance management processes. While each of these solutions can be deployed independently to address specific business requirements, implementing them together forms a powerful, cohesive system. They are as follows: Audit Management, Policy Management, Risk Management, Compliance Management, Enterprise Management, Incident Management, Vendor Management, Threat Management and Business Continuity Management. ii. Archure provides customizable services to help enterprises identify and manage different forms of risk. Allowing for fast access to specific information so an informed decision can be made. In addition to IT Risk, its services allow the entire organization to manage all forms of risk. Their primary focus is on Governance, Risk and Compliance (GRC). Archure promises visibility and communications across the entire enterprise. iii. Archer empowers organizations to automate and manage these processes through a set of comprehensive, integrated solutions. The main solution is the creation and delivery of targeted risk assessments to determine an existing compliance level. It identifies areas of inherent risk. A central risk repository with project management capabilities, key risk indicators and loss events allow for this to be made possible. iv. The question sets were created over years of industry experience. Unique question sets can also be created. v. Archer maps policies and control standards to the authoritative sources that govern your enterprise. vi. The reports can be filtered in almost any way. A few examples are: risk rating, date range and business unit. Page 7This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  8. 8. Whitepaper – APO, ITMI, Archer 01/17/2011III. Key Components a. APO i. Scope Management The knowledge area of Scope Management includes the processes required to ensure that the project includes all the work, and only the work required to complete the project successfully. It is primarily concerned with controlling what is and what is not in the scope. APO allows you to manage scope by monitoring the project’s scope stability and scope adherence. This is viewed on the APO Score Card Dashboard. ii. Quality The high-level views of the performance of the projects within a portfolio as well as indicators of potential quality problems can be easily reviewed and leveraged. The drill-down capability of the portfolio management components allows the manager to distinguish the source of a given problem and where potential quality problems may reside. This provides the project manager with an ‘early warning’ of potential problems and at the same time gives them a method to investigate issues with the proper level of detail. If quality is slipping the Service Level Agreement (SLA) will not be met. This is monitored on the APO Dashboard Score Card by Page 8This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  9. 9. Whitepaper – APO, ITMI, Archer 01/17/2011 showing whether or not the SLA’s are being me. Quality is also monitored on the Quality Assurance Graphs showing requirement adherence, test case success and defects logged. iii. Integration Incorporated in the APO is a repository of project data. As projects are created their attributes provide information for classification and best practices advice. This classification and advice is based on data that is collected from the questionnaires. The project integration management knowledge area ensures that all project components are coordinated. Areas that are crucial for project completion are most critical. On the APO Dashboard Score Card this includes Lost Time and Turn Over. iv. Human Resource Management Human resource management includes the processes required to coordinate the human resources on a project. Such processes include those needed to plan, obtain, orient, assign and release staff over the life of the project. This is monitored on the APO Dashboard Score Card by showing turn over, staff capability and morale. This is drilled down even further via the Staffing View. Items such as task accomplishments, whether or not the tasks are understood and morale KPI over time are all monitored. APO allows changes to be made once these items become a problem. v. Communications Each person on the project will be answering the same questions dependent on their role and the phase of the project. This ensures that everyone understands what is being asked of them. Communications are thus clear and consistent. The project stakeholders are selected to answer these specific question sets via APO. Careful communication planning and setting the right expectations with all the project stakeholders is extremely important. Many times today ‘management by walk around’ can no longer occur. Communication can no longer occur face to face. APO allows ‘management by walk around’ to occur on a consistent basis. Page 9This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI
  10. 10. Whitepaper – APO, ITMI, Archer 01/17/2011 vi. Risk Management One of the problems with the risks associated with developing and maintaining applications is that they are often not recognized until they are realized. Or, if they are recognized early, they are often left to chance. The APO takes steps to fix this. By providing a base set of intuitive questionnaires, the APO helps project managers to recognize potential risks early. The questions are in a simple multiple choice format that addresses potential risks in conjunction with the current phase of the SDLC. The answers are weighted, and through a series of thresholds the APO identifies the areas of the project that are of concern for the well- being of the project as a whole. In addition, APO provides the user a series of assessments. The warnings, which are displayed in a simple ‘stop-light’ format, draw attention to problem areas. Customizable questions can be added to the initial set with weights assigned to highlight the most critical risks. The question sets apply to all projects of a common type. The APO also provides the ability to perform risk analysis from the viewpoint of different personnel associated with the project. Besides the primary set of questions that is directed towards the project manager, there is also the ability to tailor additional question sets for other project members, such as a quality assurance manager or business owner. Risk is monitored on the APO Score Card. vii. Procurement Project Procurement Management is part of the project management process in which products or services are acquired or purchased from outside the existing associate base of which would work on the project in order to complete the task or project. Physical assets, delivery issues, contractual situations, vendor management can all be monitored as long as the question set within APO is modified. Page 10This document is the exclusive property of Computer Aid, Inc. (CAI) It contains proprietary information and may not be disclosed to others for any purpose without written permission from CAI

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