Ancillaries services are now an essential part of travel, we will show you how a self-service approach can help to increase traveler satisfaction without additional tasks for the travel agent.

1. Hervé Prezet

2. Hervé Prezet
Amadeus

3. ©2016AmadeusITGroupanditsaffiliatesandsubsidiaries
1 We need a smart guy
1 is enough (well.. plus a few engineers)
2 We need an addressable market
174 markets, 400.000 users, +500 OTAs
3 We need content critical mass
More than 400 airlines
ATPCO is a pillar to scale innovation
From an idea to a product

4. Boost ancillary sales in indirect channel
The Challenge for Travel Agents:
Our customers deserve the best!
We need to offer them valuable ancillary
services.
Yes, but it requires more time
and resources !
We can’t afford a long technical
implementation !
Heterogeneous airline filing still
complex
(XBAG, ABAG, PDBG,…)
And not easy to
make them change
their sales habits…

5. Amadeus Self Servicing Platform
The Solution:
• Offers an end-to-end experience, from inspiration to payment & reporting
• Ancillary services sales are done with no agent intervention
• Automatically notifies the travelers to complement their flight booking
• Offers a “responsive” website, accessible by the traveler via a secured URL
• “Fast & Easy” implementation for any travel seller

6. Step by step flow description
Self Servicing Platform
Powered by Amadeus
Available content
Seats1st / 2nd Bags
Content retrieved from airline
filing in ATPCO
Offered via a simple and
unified User Interface
Confirmed Booking
By the Travel Seller
• PNR created
• Ticket issued
Selected content is purchased
online by the traveler directly
EMDs automatically issued and reported
to BSP and Travel Agency Back Office
PNR is automatically updated:
SSR are booked and priced
Marketing email
Powered by Amadeus
Confirmation email
Powered by Amadeus
Sent :
• To the Traveler
&
• To the Travel
Agency
• Sent to travelers
directly
• Inspiration to
book additional
services
• Localized and
personalized

8. Come and visit the Amadeus booth !!!
Everything you want to know about our personalized merchandising
techniques and solutions
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