Phil Napleton discusses trends in the tour operator marketplace at the 2015 Experience Latin America technology seminar, hosted by the Latin American Travel Association (LATA).
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Experience Latin America technology seminar with LATA 2015
1. Contact us for guide to
selecting a tour operator
system
sales@opendestinations.com
2. Today’s Agenda
Trends we are seeing in the
tour operator marketplace
How we are helping our
customers address these trends
with our technology
3. • 15 years of experience providing
technology solutions to DMC’s,
tour operators and wholesalers
globally.
• Over 10,000 travel professionals
using our software every day.
• Proven scalability supporting 20m
product searches a day.
• Growing at over 25% per year for
the last 5 years
• Team of over 450 multi-lingual
travel technology professionals
Open Destinations: About Us
4. What’s Trending?
• Wholesale API publication for
tour operator clients & OTAs
– Booking but also for file
management, visa processing,
itineraries, rooming lists etc.
– DMCs selected based on API’s they
publish
• Greater integration with suppliers
for rates & availability
• Dynamic Pricing & Yield
Management – shift away from
tariffs
• Cloud based hosting to provide
scalable searching/booking
solutions
5. DMC’s as online
Wholesalers
• Inbound Operators globally
are publishing an API to
extend market reach
• Tour operators have placed
API availability high on their
list of requirements.
• API must be fast and offer full
service offering as well as
being bookable & multi-
lingual.
• Lack of an API makes you
vulnerable to competitors
6. But, can I cancel it?
Does it include Breakfast?
Where is my stay/pay offer?
• A range of Channel Manager integrations
and an open API to easily add more ensures
hotels and DMCs can work closely & cost
effectively together.
• Latest integrations must have “bi-
directional” support – ability for hoteliers
to view bookings.
• Enables genuine “last room” availability
and BAR support.
• Sophistication in DMC system to present
BAR and best Net to clients with relevant
T&C’s…
DMC/Hotel Automation
7. • Hotel pricing has become
dynamic but DMC’s are
following suit.
• Guides, vehicles, hotel
allocations, event tickets
can be priced according to
demand and proximity to
release dates.
• Publication of an XML API
allows those rates to be
distributed and yield
maximised.
Dynamic Pricing
8. The Cloud
• Good fit for companies who
have rapid change, geographic
diversity & wish to focus on
core business activities.
• Technology trends means that
solutions should be selected
to support Cloud architecture.
• Important to retain open solution to
Cloud hosting and be able to work with
both different platforms.
9. • Look for technology with
proven API’s & Integrations.
• Growing your technology
and how it connects you
with your partners puts you
ahead of your competitors
• Ensure your business plan
includes publication of an
B2B XML.
What do we recommend for
LATA members?