2017 Team B_Greater Care

1. Greater Care
An innovative professional tool
that gives care workers pride
Mantana Vongsirinavarat (Mentor)
Physical Therapy | Thailand
Yu-Hao Hunag (Facilitator)
Design | Taiwan
Jie-Chun Chen
Design | Taiwan
Yi-Tzu Li
Occupational Therapy | Taiwan
Takashi Maruya
Physical Therapy | Japan
Julia Beer
Design | Germany
Low Joo Tat
Design | Singapore

2. Supporting care workers at
dementia day care center
TOPIC

3. CHALLENGES
1. Worker shortage despite easy entry
2. Tough job requiring mental stamina and support
3. High turnover rate, poor quality of care

4. Kaoshiung City Government
Senior Citizen’s Service Center

7. 3 INSIGHTS

8. • Every elderly person is different
• Handling complex situations require experience
INSIGHT 1
Holistic care needs
experience and detailed
knowledge of elderly

9. • No time for organised sharing
• Word-of-mouth sharing not reliable
INSIGHT 2
No platform for sharing
knowledge and experience
between stakeholders

10. • Nobody aspires to be a care worker
• No support by the society and even family
INSIGHT 3
Poor social image
“My mother-in-law told me
not to do this help-elderly-
poop job”
Care Worker

11. POOR SOCIAL IMAGE
HOLISTIC CARE NEEDS
EXPERIENCE AND
KNOWLEDGE
NO PLATFORM FOR
SHARING KNOWLEDGE
AND EXPERIENCE

12. POOR SOCIAL IMAGE
HOLISTIC CARE NEEDS
EXPERIENCE AND
KNOWLEDGE
NO PLATFORM FOR
SHARING KNOWLEDGE
AND EXPERIENCE

13. WHAT KEEPS A CARE WORKER GOING?

14. WHAT KEEPS A CARE WORKER GOING?
LOVE RETURNED
BY ELDERLY
MONETARY
SUPPORT FROM OTHERS
(TEAM, FAMILY, SOCIETY)
MOTIVATIONS

15. WHAT KEEPS A CARE WORKER GOING?
ONLY AFTER GIVING
HOLISTIC CARE
LOVE RETURNED
BY ELDERLY
MONETARY
SUPPORT FROM OTHERS
(TEAM, FAMILY, SOCIETY)
OBSTACLES
MOTIVATIONS

16. WHAT KEEPS A CARE WORKER GOING?
ONLY AFTER GIVING
HOLISTIC CARE
LITTLE SUPPORT FROM
FAMILY AND SOCIETY
LOVE RETURNED
BY ELDERLY
MONETARY
SUPPORT FROM OTHERS
(TEAM, FAMILY, SOCIETY)
OBSTACLES
MOTIVATIONS

17. ONLY AFTER GIVING
HOLISTIC CARE
LITTLE SUPPORT FROM
FAMILY AND SOCIETY
DEPENDENT ON
SOCIAL IMAGE
WHAT KEEPS A CARE WORKER GOING?
LOVE RETURNED
BY ELDERLY
MONETARY
SUPPORT FROM OTHERS
(TEAM, FAMILY, SOCIETY)
OBSTACLES
MOTIVATIONS

18. Support (new) care workers
in a way that not only
assists their day-to-day jobs,
but also helps them
feel more pride in their profession?
H OW M I G H T W E

19. VIDEO

20. CAREWORKER
SOCIA
L
W
ORKER
FAMILY
NEEDS
PROBLEM
HISTORY
TIPS
APP + SMART BADGE

21. CAREWORKER
SOCIA
L
W
ORKER
FAMILY
NEEDS
PROBLEM
HISTORY
TIPS
A platform that
facilitates connection
between stakeholders
around the elderly
APP

22. CAREWORKER
SOCIAL
W
ORKER
FAMILY
NEEDS
PROBLEM HISTORY
TIPS
EMOTIONAL
HISTORY
ELDERLY
PREFERENCES

23. CAREWORKER
SOCIA
L
W
ORKER
FAMILY
NEEDS PROBLEM
HISTORY
TIPS
DOCTORS
HOSPITALSTHERAPISTS
POSSIBLE
EXTENSIONS

24. SMART BADGE

25. Easy and reliable sharing
SMART BADGE

26. Easy and reliable sharing
Collective pride and support
SMART BADGE

27. Easy and reliable sharing
Collective pride and support
Appreciation and recognition
SMART BADGE

28. Recognition for caregiver’s
valuable experience
POSSIBLE
EXTENSIONS

29. THANK YOU