The document discusses a project aimed at developing a service system to address decreasing marriage and birth rates in Taiwan's aging society. It summarizes the team's process which included immersing themselves in the local culture, interviewing elders to understand their perspectives, discovering issues faced by urban young couples through role-playing, and developing an "Elderly Support Exchange Talent New Balance Live" concept to connect elders and young families. The concept proposes using a support platform and connected devices to match elders' resources with families' needs for issues like childcare, exercise, rest, and healthy food.

1. project report 412011 Asian Smart Living Summer School40
As the population of Taiwan has aged, both marriage rates and birthrates have
decreased. In this activity, we learned that the wisdom of the elders was both
precious and worth inheriting; that the value of community interaction could not
be ignored. As such, we attempted to develop a service system to solve the issues
of decreased marriage rates and birthrates.
1. How to effectively work with the retired elders in the community to enrich
their lives through resource communication
2. In facing an aging society, how to provide elders with exemplary care
services.
Smart Living Estate
Mentor / Koichi Ogasawara (Japan)
Coach / Oliver Chen (Taiwan)
Mentoring Assistant / Jerry Wang (Taiwan)
Team members / Sakiko Ikezeoe (Japan), Anna Khakhirova (Russian),
Yi Chia Lee (Taiwan), Feng Lin Liu (Taiwan) & Hong King Ng (Singapore)
TEAM32011 ASIAN SMART LIVING SUMMER SCHOOL

2. project report 432011 Asian Smart Living Summer School42
DEFINE
After several experiences, observations and
interviews, our team presented our thoughts
on different issues after brainstorming to
help us understand our experiences.
We compiled all the concepts after several
discussions among the teammates, and
after posting our ideas on post-its, voted to target our subjects as an urban young
couple. We also proposed the core values of our innovative services: Connecting,
Networking, and Understanding.
In the activities of the first three days, we tried to observe and experience through
immersion to learn local Taiwanese culture and the lifestyles of the residents.
During the interviewing of the Yishanli elders, we found that the elders were
open-minded and easy-going towards their lives. Through our enlightening
conversations, we also learned from the rich wisdom and experience of the elders
and discovered different ways of thinking.
DISCOVER

3. project report 452011 Asian Smart Living Summer School44
Discussion – through discussion, we tried to articulate
the entire service eco-system related to our urban young
couple.
Interview – by interviewing our target group, we learned
more about the needs and lifestyles of urban young
couples.
Scenario – using the interview sample as reference, we
created the target group scenario and presented it with
visualization to further discuss our service concept.
Role Play Script – to help us empathize with our
target group, we used role-play to present a script to help with the follow up
development of our concepts.
From the script, we sorted several vital areas for the young urban couple:
1. Lack of knowledge about how to teach children.
2. No time for exercise.
3. Need more rest.
4. Too many complaints from neighborhood.
5. Need healthier food.
In the delivery stage, we presented the overall service through a visualized service
eco-system to further elaborate on our main design concept. We then used a
service blueprint to describe the actual operational process of the service system
and provided a detailed service outlook to the related stakeholders, allowing the
participants of the service system to understand the value and concept more
easily.
DEVELOP
DELIVER

4. SCENARIO FILM
PROBLEM IDENTIFICATION SERVICE BLUEPRINT
SERVICE SUPPORT SYSTEM
SCENARIO
Lack of Knowledge about how to teach children; No time for exercise;
More rest needed; Reduce complaints from neighborhood; Healthier food needed.
Connection, Empathy and Cooperation.
Elderly couple /
Retired couple Young Couple Tower
Elderly Support Exchange Talent New Balance Live
Support Platform
Architecture Connect
device
Connect
device
Safe the data Data
matching
Data
matching
Primary data
Data input of
residents
Support
system
System
manager
Physical
evidence
Married
couple
Move in to
the YCT
They both
go to work
They sent child
to retired
people in YCT
They receives a
message from
system
They pick up
the neighbor's
child as well
Neighborhood
Community
Organization
Government
Young Couple
Children
Urban Young Couple who
wants to have children.
Support from elderly & Retired
couple.
Exchange Talent and Time.
FINAL
PRESENTATION