1. Curriculum Vitae
Aparna Thakur
B/301, Gokul Kshitij, Gokul Township
Bolinj Road, Virar (West ) 401 303
Mobile-9967646842/7768049828
Experience Summary
10 years experience encompassing core banking knowledge which includes Branch
Operations and sales, First pass for KYC checks related to account opening, Branch
Service Commitee Meet, Periodical Regulatory reporting on behalf of Branch, Teller
Services, Front office Services & Account Opening, , Logistics Services & Safe Custody
handling. Well versed with Foreign Currency Transactions (Forex), KYC norms,
Compliance Activities, Service Delivery Processes, Financial Products offered by Banks,
BCSBI Code & Citizen Charter along with Banking Procedures and Group Code of
Conduct.
Well versed with Bank end Operations of Human Resources Department, Manpower
Database Management, Training needs and Identification Pan India Database
Management of New Joinee Documentation Records etc.
Qualification
B.com from Mumbai University in year 2003.
MBA (Specialization in Finance) from ITM affiliated to Southern New Hampshire
University 2011.
Office Automation Course from Raj Soft Ware (I) pvt ltd.
Experience Details
• Indusind Bank Ltd : - From Dec’12 to Till Date..
Indusind Bank is one of the Best Private Sector Bank.
Period – Dec’12 to Till Date..
Designation – Manager Customer Service and Branch Operations.
Branch - Bandra

2.  Supervising a Team of 8 members, with proper lobby management in a
Branch.
 Handled Service Delivery, Compliance Activities, Fortnightly and Monthly
MIS to ascertain key risks to regional offices.
 Was responsible for satisfactory audit, face the audit committee and justify
and rectify the audit comments
 General reconciliation, reviewing teller entries and teller authorisation.
 Independent checker for Self Assessment for branch.
 Responsible for Branch FisrtPass % for all account opening Documents.
 Preparation of Business Continuity Plan for branch
• Standard Chartered Bank: - From Mar’08 to Nov’12
Standard chartered Bank is a leading Multinational bank.
Period – Mar’08 to Nov’12
Designation – Back up Teller service Manager.
Branch - Goregaon
This is one of the largest banks which cater mainly to Corporate, SME along with retail
and NR customers. The following responsibilities are handled during my tenure with the
organization.
 Handling walk-in customers, assisting and advising them about products &
services offered by Bank. Referring them to sales team for detailed product
information.
 Generating sales referrals from regular customers.
 Managing the teller function in the branch to ensure the delivery of quality
service to customers with operational efficiency.
 Well versed with counterfeit notes detection and its further reporting process
 Liaising with External Authorised Dealers and Bank Treasury Unit for
Foreign Currency
 care of complete cash related activities along with a team of 4, including daily
balancing and reconciliation of cash
 Handled Service Delivery, Compliance Activities, Fortnightly and Monthly
MIS to ascertain key risks to regional offices.
 Was part of the key team to prepare for audit, face the audit committee and
justify and rectify the audit comments
 General reconciliation, reviewing teller entries and teller authorisation.
 Independent checker for Self Assessment for branch.
 Preparation of Business Continuity Plan for branch

3. • HDFC Bank Ltd: - From Oct’05 to Feb’08
HDFC bank is one of the largest Private Sector Bank.
Period – Oct’05 to Feb’08
Designation – Retail Banking Executive.
Branch - Lower parel
 Operated all Desk of Teller Counter, including Cash Deposits and withdrawal
with turnover of 50,00,000/- on daily Basis
 Demand Draft or Payorder Issuance with Proper charges recovery.
 Processed RTGS, NEFT, Interbank Fund Transfers.
 Processed Salary uploads of various Corporates with Proper Funding and
laising with concerned departments.
 Sale of 2.5grms,5grms,10grms and 50grms Gold Bar with proper
Documentation.
 Checking BJR of all transactions on daily EOD basis.
 Independently operated Well Desk of the Branch.
 Cross sold bank products to the potential customers by generating quality
Leads.
 Adhered to all rules and regulations laid down by audit department to get
satisfactory Audit rating.
• Bank of Punjab ltd: - From Dec’04 to Oct’05
Bank of Punjab is now merged with HDFC bank..
Period – Dec’04 to Oct’05
Designation – Retail Banking Executive.
Branch - Charni Road
 Engaged in front office customer Service and Banking Operations such as
account opening, cash deposits etc
 Independently operated May I Help You ? Desk of the Branch by attending all
types of querries of the customers reguarding Cheque Credits in
Account,Cheque Book Issuance, Pass Book issuance,Debit Pin
Issuance.Locker Operations etc.
• Centurion Bank ltd: - From Mar’04 to Nov’04
Centurion Bank is now merged with HDFC bank..

4. Period – Mar’04 to Nov’04
Designation – Temporary Officer.
Branch - Lower Parel
 Processed Joining Formalities of new Joinee
 Prepared appointment letters for new recruits in different divisions of Bank
 Maintained training needs and Identification records of the employees
 Prepared New Joiners list on monthly basis for submission to centralized
payroll department.
 Maintained Man Power Database every month along with the updations of
new joiners records
• R N Shah & Associates: - From May’03 to Feb’04
R N Shah & Associates conducts secretarial audit of all the listed companies.
Period – May’03 to Feb’04
Designation – Article Ship.
Branch - Fort (Churchgate)
 Maintained records of minutes of Statutory Meeting, Annual General
Meeting & Extra Ordinary General Meeting various Companies.
 Assisted Supervisors to conduct Secretarial Audit of various Companies.
 Visited Registrar of companies for registration of New Company, Change of
Name Etc.
Personal Information
Address : B/ 301, Gokul Kshitij , Gokul Township
Boling Rd,Virar (west) – 401 303
E-Mail Address : lookforaparna@yahoo.com
Contact No. : 9967646842/7768049828
Date of Birth : 04th
January 1982

5. Languages Known : English, Guajarati and Hindi

6. Languages Known : English, Guajarati and Hindi