1. It’s the system stupid! The Vanguard Method: challenging convention John Seddon Visiting Professor, Derby and Hull Universities Managing Director, Vanguard Consulting
2. I think we have a problem... ‘ Dangerous Enthusiasms’, Gauld and Goldfinch, Otago Press
3. The Vanguard Method: challenging convention Two opportunities: Doing things better Doing better things
4. Doing better things Management thinking is a primary cause of sub-optimisation
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6. The Vanguard Method Studying the organisation as a system reveals counterintuitive truths Change is a normative process
9. The Vanguard Archetype (transactional services) Understand demand by ‘type and frequency’ Work as single piece flow; ‘close’ Measure actual time (knowledge) (prevention) Train against HFPVD ‘ Pull’ support Key measures: Capacity and capability Or put ‘clean’ into flow Measure actual performance in customer terms
10. Doing things better Management thinking is a primary cause of sub-optimisation in SW development
13. Re-thinking lean service Why ‘lean’ appeals to conventional thinkers... And why it fails to deliver sustainable change... Download from: http://www.systemsthinking.co.uk/6.asp
14. Managing for the Better Simon Caulkin’s summary of the Leaders Summit: Private-, public- and voluntary-sector service organisations achieving jaw-dropping results and culture change is free! Download from: www.systemsthinking.co.uk/6-leaders-summary.asp
