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2016 AFS epod
1.
Introducing New AFS Electronic
Proof of Delivery 2016 AFS User Conference
2.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Gennadiy Vaksman, VP, SCM/RE Global Operations gennadiyv@afsi.com Experience at glance: 25+ years of software development and architecting 25+ years management experience 20+ years of team management for SCM and DSD 14+ years of software development teaching Speakers Jonathan Greene, VP, Customer Development jonathang@afsi.com Experience at glance: 20 years of experience helping food distribution companies through customer advocacy, strategic planning and vision to use technology in their operations for competitive advantage 10 years with AFS Technologies 10+ years with Distribution Management Systems (Partner) Jonathan has B.S in Management and an MBA from Clarkson University
3.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AGENDA • What is a Proof of Delivery System? • Business Pain Points w/o ePoD • A Journey Into ePoD • The AFS ePoD System • Value Proposition of AFS ePoD • AFS ePoD Roadmap • Q & A
4.
What is a
Proof of Delivery System?
5.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Definition of PoD Proof of Delivery (PoD) Proof of Delivery is a method to establish the fact that the recipient received the exact contents sent by the sender. Instead of requiring drivers to maintain and submit physical paperwork every day – mobile, electronic proof of delivery (ePoD) solutions enable real-time, highly visible, paperless delivery, on time and clean invoice. ePoD can capture signatures, GPS locations, voice messages and photos at the point of delivery using standard mobile devices.
6.
Business Pain Points
w/o ePoD
7.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Business Pain Points w/o ePoD • Paper-based deliveries • Delivery errors • Billing and credit disputes with clients • Suffering customer service • Massive administrative paperwork– scanning handwritten invoices and rekeying data • Recall liability is too great – cannot target exactly where product went • Higher cost/Lower revenue per route: not optimized workflow means less sales and more returns • Poor truck inventory management • Lack of delivery visibility and tracking
8.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD System can address all business pain points
9.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD: Ecosystem eProof of Delivery ERP GPS TrackingG2 Warehouse Management System Order Management System Customer Portal
10.
A Journey into
ePoD
11.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The ePoD Game Devices AFS Solutions Features Smart Keychain Smart Watch Smart Oven iPad 3D Printer Credit Card Reader Alien Microchip Identifier Smart Phone Bluetooth Blood Analyzed Portable Laser Cannon Smart Night-Vision Glasses eBook Reader G2 Web Order Management System Distributor Management System Trade Promotion Management Customer Portal – Invoice Archive Customer Portal – Lost & Found Warehouse Management System Electronic Proof of Delivery GPS Tracking ERP Customer Portal - GPS Delivery Tracking Notifications & Voice Messages Order Review & Approval Delivery Acceptance Panic Button Electronic Payments Surveys Click to Call IoT Integration Geo-Fencing Paperless Invoices Order Forecasting Wedding Anniversary Reminder
12.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Actors John Delivery Driver Dan Store Manager Amy General Manager
13.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Store Manager Who am I My name is Dan, I am a Store Manager at HyperFresh Supermarkets. I like new technologies that can help me with my daily tasks and I am moderately savvy in using them. What devices do I have I own a regular smart phone that I also use to place daily orders, emailing and texting, plus a fancy smart watch for alarms and to receive all sorts of notifications. We recently installed in the store some smart refrigerated shelves and connected them to my mobile devices to help me ordering online the products that we need, when we need them.
14.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Today the refrigerated smart shelves forecasted some needed products and prepared the order to the distributor for me. I know that because this morning I received a notification on my smart watch. I then reviewed the order on my smart phone, using: AFS Web Order Management System. Since tomorrow is a national holiday, I added some extra cakes to the order, I specified an expedite delivery and I approved it. Shortly after, my smart watch beeped: I received an order confirmation e-mail and I checked it on my phone. The e-mail stated the total charges and the expected delivery time at 2 PM today. At 1 PM I received a voice notification on my watch saying that the driver will be one hour late due to traffic conditions. I then opened the AFS Delivery Tracking App and I was able to see the exact location of the driver on the map: he was only a few miles away! At 2:40 PM the driver finally came and delivered my items, including a superb stock of chocolate cakes. I digitally signed the delivery document directly on his phone . I could not find the credit card, so I cut a check for the amount. The driver just took a picture of it and the payment was processed in a few seconds! These people are so efficient… when it comes to get money from you! As usual, I received the invoice straight on my phone with all the details, the check number and even my signature. Not that I needed it. In fact, I can always open the AFS Customer Portal at any time with my phone and find the complete history of all my invoices. And I already know that tomorrow I will receive another e-mail to fill in the survey to rate the products and delivery service. My customers will have a blast with these cakes! The Store Manager’s Story
15.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential ePoD Quiz: The Store Manager Devices AFS Solutions Features Smart Keychain Smart Watch Smart Oven iPad 3D Printer Credit Card Reader Alien Microchip Identifier Smart Phone Bluetooth Eyeball Scanner Portable Laser Cannon Smart Night-Vision Glasses eBook Reader G2 Web Order Management System Distributor Management System Trade Promotion Management Customer Portal – Invoice Archive Customer Portal - GPS Delivery Tracking Customer Portal – Lost & Found Warehouse Management System Electronic Proof of Delivery GPS Tracking ERP Notifications & Voice Messages Order Review & Approval Delivery Acceptance Panic Button Electronic Payments Surveys Click to Call IoT Integration Geo-Fencing Paperless Invoices Order Forecasting Wedding Anniversary Reminder
16.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Store Manager’s Lesson ePoD Devices Smart Watch: Notifications & Voice Messages Smart Phone: Order review and approval (Workflow) Delivery acceptance (Workflow) Delivery communications GPS Tracking Paperless Invoices Payment Surveys IoT Integration AFS Solutions Order Management System Customer Portal • GPS Delivery Tracking • Invoice Archive
17.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Delivery Driver Who am I My name is John, I am a Truck Driver for Blazing Food Distributors. Technology can save me tons of time and paperwork in my daily activities, so I am all for it as well as it is fast and simple to use. What devices do I have I own a ruggedized smart phone, also resistant to refrigeration temperatures and rain. I also have a Bluetooth Breathalyzer that I use every day, per company policy. Finally, I also have programmable smart gloves that are handy to perform simple tasks while driving, such us listening to voice messages, sending automated emails to customers to inform of delivery delays, and it even has a panic button for emergencies on the road.
18.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential I took a picture of the check and AFS PoD did all the rest. The Invoice was emailed instantly, which saved me a lot of time and the headaches of carrying those slow-as-molasses paper printers. Ah, another happy customer. Let’s go home at full speed! Your Speed Is: My day started very early at the warehouse. I picked up my mobile device and got my truck ready for loading. The first step was to take the breathalyzer test to unlock the AFS PoD app. It takes a couple of minutes but it is a good policy for safety. I opened AFS PoD, as usual, to synchronize my data and fill in the pre-trip inspection survey. With the old software it used to take minutes, but now all my data is ready in a handful of seconds. A quick check at the load sheet and I hit the road! The app has my delivery schedule and gives me turn by turn direction to reach each store. The day was going quite smoothly, until I got a voice message from the back office. Apparently some store manager placed an expedited order and I will deliver it. The back office already send me the new order directly on the phone, updated my delivery schedule and checked my truck inventory to see if I have all the items needed. I could have checked the truck inventory myself with the PoD app, but I did not want to hurt their feelings. Well, it looks like somebody is going to get lots of cakes soon. I was on my way to the store, when I received a warning sound from PoD app: bad news, traffic jam right ahead. Fortunately I can just hit a button on my smart glove and keep driving: PoD app is going to automatically estimate the delay and email the customer the new ETA. When I finally get there, AFS PoD detected that I arrived at the store location and automatically pulled the delivery document. I docked my truck, unloaded the grocery from the truck and delivered it to the back room. I picked up a few good returns and also a damaged juice jar, of which I took a picture and archived it in my PoD app. The store manager accepted the delivery with his digital signature. All good, until the payment. The guy could not find the credit card! Here goes my day! I then sent a request to the back office to authorize payment by check. The request was approved a minute later and the manager cut me a check. The Driver’s Story
19.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential ePoD Quiz: The Driver Devices AFS Solutions Features Smart Scarf Smart Glove Smart Shoe Smart Phone Ruggedized Smart Phone Ruggedized Tablet Bluetooth X-Ray Bluetooth Urine Analyzer Bluetooth Breathalyzer Digital Printer Digital Assistant Delivery Drone G2 Web Order Management System Distributor Management System Trade Promotion Management Warehouse Management System Electronic Proof of Delivery GPS Tracking ERP Customer Portal – Invoice Archive Customer Portal – Lost & Found Customer Portal - GPS Delivery Tracking Notifications & Voice Messages EZ-Pass Geo-Fencing Authorizations Electronic Payments Truck Inspection Surveys Turn-by-Turn Navigation Digital Signature Panic Button Paperless Invoices Hands-Free Commands Driver Safety
20.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Driver’s Lesson ePoD Devices Ruggedized Smart Phone: Truck Loads and Inventory Turn by Turn Navigation Geo-fencing Digital Signature Authorizations (Workflow) Surveys (e.g. Pre-trip inspection) Notifications & Voice Messages Payments Paperless Invoices Bluetooth Breathalyzer: Safety Smart Glove: Hands-free commands AFS Solutions ePoD
21.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Distributor Who am I My name is Amy, I am a General Manager for Blazing Food Distributors. I am very practical about technology and I need mobility to make important real-time decisions for the business. What devices do I have I own a regular tablet and a Bluetooth scanner.
22.
©2016 AFSTechnologies, Inc.,
Proprietary and Confidential At the end of the day all my analytics were ready, so I logged into G2 Mobile and I was able to verify the duration and amounts of the daily deliveries and returns, the duration of each route and visit, and even the speed of each truck…. What!? John was going 95 miles per hour!? I have to talk to John! I quickly routed the expedited order onto John’s delivery route in AFS ERP and it sync’ed his ePoD device. I also sent him a quick message just to make sure he knew about the added stop. He’s four stops away now. That’s great service! . My day starts with making sure that all our trucks are loaded and ready to go. Thankfully, our company adopted AFS WMS Mobile to monitor in real time all the inbound and outbound operations. This way I know exactly what is going on and where, and I can proactively intervene in case of problems. This morning after the trucks were out making deliveries, I received a notification of a new expedited order that we received into AFS ERP directly from a top customer through OMS Web, our customer web portal. I took a quick look at the AFS GPS Tracking component of PoD to see where my drivers were and if there was any way I could accommodate this same-day, rush order. Earlier in the morning, at the second stop on John’s route, a customer refused some perfectly good cakes because they already had enough inventory. Because the refusal was transmitted back to the AFS ERP system in real-time, I knew that John had some of these cakes and he was going to drive right past the customer wanting them. = 54 The driver was already on his way, when the GPS Tracking notified me of delays due to traffic conditions. Nothing we can do about it, but it is good that we and the customers know it. An hour later I was at lunch when I got copied on a message on my tablet coming from the driver to the credit manager requesting authorization to accept a check payment from a COD/credit card only account. A quick check of the payment history of the store revealed no issues, so our Credit Manager approved the payment by check and all was good. The Distributor’s Story
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential ePoD Quiz: The Distributor Devices AFS Solutions Features Ruggedized Tablet Tablet PlayStation 4 Tamagotchi Goggle X-Ray Glasses Solar Calculator MI6 Explosive Pen Bluetooth Breathalyzer Bluetooth Scanner Bluetooth Cuckoo Clock R2-D2 G2 Mobile Web Order Management System ERP Trade Promotion Management Customer Portal – Invoice Archive DSD Mobile Warehouse Management System Electronic Proof of Delivery GPS Tracking Distributor Management System DSD Office Gateway Notifications & Voice Messages Asset Tracking Check Product Availability Authorizations Electronic Payments Inventory Monitor Real Time Communication Payment Authorization Soul Matching Business Intelligence/Analytics Inbound/Outbound Warehouse Operations
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential The Distributor’s Lesson ePoD Devices Tablet: Inbound/Outbound Warehouse Operations Inventory Monitor Real Time Communication Payment Authorization (Workflow) Asset Tracking Analytics Bluetooth Scanner: Check product info & availability Inventory Physical Count AFS Solutions ERP Warehouse Management System – Mobile GPS Tracking AFS G2 Mobile
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD: Ecosystem eProof of Delivery ERP GPS TrackingG2 Warehouse Management System Order Management System Customer Portal
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The AFS ePoD
System
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD AFS eProof of Delivery is a highly configurable turn-key solution supporting POD business requirements: • Real-time connectivity throughout PoD operations • Full visibility and tracking across PoD operations • Developed for the Android platform
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD: Key Features • Pre and Post Truck Inspection • Truck load confirmation • Product / Pallet delivery scan • Pallet locations on the truck • Delivery / Scan quantity reconciliation • Credit returns with reason and photos • Geo-fencing delivery location • Capture store photo w/ GPS coordinates • GPS action & location tracking • Configurable authorization workflows • Signature capture • Paperless invoicing & reporting • Real time communication with ERP systems • Payments (Check, Credit Cards, Cash) • Catch Weight functionality • Turn by turn navigation • End of day route reconciliation • Warehouse pickup request • Real time delivery schedule changes • Notifications and Alerts to customers and back office • Surveys – Route and Customer • Health & Safety Check
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Truck Info At The Warehouse Sign into the device Driver Signature Pre-Trip Inspection
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Still at the Warehouse Home Screen Delivery Schedule Edit Delivery Schedule
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential At the Customer Ticket Details Already Delivered! Wrong Ticket! Ticket Validations
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Still at the Customer Product Lot Numbers Product Location in the Truck Ordered vs. Delivered Quantities Differences
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Still at the Customer Ticket Preview Customer Signature Signer Name Signer Signature Payment
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential End of Day Reconciliation Incomplete Tickets Expenses Daily Totals Post-Trip Inspection
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Value Proposition of
AFS ePoD
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Value Proposition of AFS ePoD • Provides Electronic Delivery Confirmations • Greatly reduces uncollectable and disputed invoices • Delivery notifications • Eliminates Manual Processes and Paperwork • Reduces paperwork and administrative costs while improving timeliness and accuracy of EOD reconciliation • Real time data and decision workflows • Increases Productivity, Efficiency and Asset Utilization • From 10-30% More Stops (and Sales) per Route with Same Fleet* • Enhances Customer Service • Less invoice errors, lost deliveries and damaged delivery complaints • Increased customer retention and loyalty • Seamless integration into your existing AFS software systems * Per Gartner
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AFS ePoD Roadmap
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD Roadmap Timeline May 2016 Catch Weight Items June 2016 July 2016 August 2016 Order Detail Filter A/R ControlsEmail AlertsPrice Changes September 2016 Photo Management Sort by Zone October 2016
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential AFS ePoD Roadmap Details Feature Description Catch Weight Items Track the weight of each individual case and allow the user to adjust the weight. If the weight is adjusted, send an alert to the credit department to initiate a credit process. Price Changes Enhance control over price changes to allow changes by route or management approval. Email Alerts Email alert to the sales department and the customer when a delivery adjustment is made. A/R Controls o Add Cash on Delivery Plus payment option. Customer is required to pay for current delivery plus a fixed amount for previous balance. o Open Item payment application and Accounts receivable statement, selective by customer. Photo Management o Allow user to add a note to a photo for further description. o Allow user to manage photos – review, delete, add, retake. Order Detail Filter Allow the user to filter order details to show only items where delivered quantity is less than ordered. Sort by Zone Sort order details by Temperature Zone or Pallet position on the Truck.
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Credits Dan - Store Manager Giovanni Scerra John - Truck Driver John Paul Caba Amy - General Manager Amy Caba Artwork Xiaomei Ma
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©2016 AFSTechnologies, Inc.,
Proprietary and Confidential Thank you Q & A Next Session: Super King Markets – From the Flintstones to the Jetsons
Editor's Notes
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