The document describes an automated process created using UI PATH to stop YouTube live streams for educators at Unacademy. Previously, educators would message associates on WhatsApp to manually stop streams, which was prone to errors from communication issues or delays. The new process has educators select "stop streaming" in their course sheet, which sends a request to a bot. The bot runs every 5 minutes to stop any requested streams, saving over 28 hours of human effort per day and improving operational efficiency.
2. Introduction
▰ On an average, there are over 800 live sessions scheduled every day by CS Educators on
YouTube.
▰ As Educators do not have manager access to the channels in which they are teaching they rely
on the Unacademy operations team to manually end the stream. They do this by following the
below process at the end of each live session.
1. Sending a communication over WhatsApp to the concerned associate indicating the end
of the class to stop the live streaming.
2. The operations associate who would be responsible for the particular Educator would
then receive the message and identify which stream needs to be stopped and would
take the help of the course sheet for this.
3. The associate would then log into the channel and manually end the stream.
4. It is a very inefficient and completely manual process that is prone to errors and delays
3. Error and Issues with the manual process
There were a lot of instances wherein the stoppage of streaming was delayed
because of the following reasons:
1. Errors in communication from Educator as they sent the request on a different
WhatsApp group or to an EST member instead of the associate
2. Delay in response from the associate due to non availability or network issues
3. Lack of clarity on the ownership as multiple associates handled the channel as per
morning/evening shifts.
4. The process was also very inefficient
1. It was an inefficient process because of the following reasons:
2. Associates needed to be active on Whatsapp throughout the day in order to timely
stop a ritual.
3. There was a limit on the number of Educators an associate could handle in order to
maintain a low TAT.
4. Any ritual stoppage request needed to be entertained right away and hence it
affected the normal flow of work of an associate.
5. The ritual stopping process was a purely mechanical activity and did not need any
value addition from the associate.
5. Solution: Creating a bot using UI PATH
In order to address these concerns, we created a bot through UIPATH that would
automatically stop a live stream post receipt of a request from the Educator. The process
would work as follows:
Step 1: Post completion of the class the Educator would open his course sheet and select
'stop_streaming' in the drop-down against his current live session
6. Step 2: A pop-up would appear asking the Educator (Abhishek Sharma in this case) to reconfirm the
action to which the Educator has to click on 'Yes' to confirm the action.
Solution: Creating a bot using UI PATH
7. Step 3: Once the Educator confirms, the request is sent to the bot and the timestamp of the request is
recorded in the sheet for the Educator's reference
The bot runs once every 5 mins and services all the ritual stopping requests it has received in this duration.
The UIPath server is currently being run in a system in Unacademy HQ which is kept running 24/7 and has
already been implemented across the majority of the YouTube channels in the Content Sales team.
Solution: Creating a bot using UI PATH
8. Benefits from the new process
▰ Savings of 28 hours of human effort per day that was earlier spent on this activity
▰ 40 minutes per associate per day is saved
▰ Improved efficiency of the operations team by 15%
▰ Improved learner experience on YouTube as the bot would complete the ritual stopping activity
with a TAT of 5 mins(maximum)
▰ Improved Operational efficiency as the associates no longer have to actively look for ritual
stopping requests on WhatsApp from Educators and hence will have fewer interruptions in the
regular day to day activities
