e-commerce subject ppt useful to graduation pursuing students of MANAGEMENT (BBA) STUDENTS.

1. E-COMMERCE

2. DISTRIBUTION OF
GOODS and SERVICESS
from PRODUCERS to
CONSUMERS called as
COMMERCE

3. USING OF ELETRONIC
DEVICES and NETWORKS
in COMMERCIAL
TRANSACTIONS CALLED
as E-COMMERCE

4. DEFINITIONS
of
ECOMMERCE:

5. “E-COMMERCE IS
ABOUT DOING
BUSINESS
ELETRONICALLY”

6. “E-COMMERCE DESCRIBE
THE BUYING AND
SELLING OF PRODUCTS,
SERVICES AND
INFORMATION VIA
COMPUTER NETWORKS
INCLUDING INTERNET”

7. “ELETRONIC COMMERCE
(EC) IS WHERE BUSINESS
TRANSACTIONS TAKE
PLACE VIA
TELECOMMUNICATIONS
NETWORKS, ESPECIALLY
THE INTERNET”

8. Non-Cash Payment
24X7 SERVICE AVALIBILITY
Advertising / Marketing
Improved Sales
Support
Inventory Management
Communication improvement

9.  Global Market
 Lower Transaction Cost
 Higher Margins
 24X7 working
 Wide Choice
 Customer Convenience
 Direct Contact between Business and
Consumer
 Customer Satisfaction

10. Security
System and Data Integrity
Costs
Products People won’t buy
Online
Corporate vulnerability Web
farming

11. Problem of
customer loyalty
Shortage of Talent
Fulfillment
Problems
Returning goods

12. Business - to - Business (B2B)
Business - to - Consumer (B2C)
Consumer - to - Consumer (C2C)
Consumer - to - Business (C2B)
Business - to - Government
(B2G)
Government - to - Business
(G2B)
Government - to - Citizen (G2C)

20. Resources
required for
successful
implementation
of
E-Commerce:

21. Well designed Website
Adequate Computer
Hardware
Adequate Computer
Software
Effective
Telecommunication System
Technically Qualified and
Responsive Workforce
Business Service
Infrastructure

22. ELETRONIC MARKETS :
ELETRONIC MARKETS ARE
FOUNDATION OF E-COMMERCE.
ELETRONIC MARKETS ARE
INFORMATION SYSTEMS WHICH
ARE USED BY MULTIPLE
SEPARATE ORGANISATIONAL
ENTITIES WITHIN ONE OR
AMONG MULTIPLE TIERS IN
ECONOMIC VALUE CHAINS

23. E-MARKETS PROVIDE AN
ELETRONIC, OR ONLINE,
METHOD TO FACILITATE
TRANSACTIONS BETWEEN
BUYERS AND SELLERS THAT
POTENTIALLY PROVIDE
SUPPORT FOR ALL OF THE
STEPS IN THE ENTIRE ORDER
FULLFILLMENT PROCESS.

24. E-SHOP
E-
PROCUREMENT
E-AUCTION
E-MAIL

25. Online shopping is the process where by
consumer directly buy goods or services from a
sell in real time, without an intermediary
services over the internet .it is a form of E-
commerce An online shop, e-shop, e-store,
internet shop web shop, web store, online
store, or virtual shop evokes the physical
analogy of buying products or services in a
shopping center. Online shoppers commonly
use credit card to make payments , however
some systems enable users to create accounts
and pay by alternative means, such as

26. 1.Billing to mobile
phones and
landline.
2.Cheque.
3.Debit cards
4. Postal money
order.

27. WWW (World Wide Web):
 Inventor “Tim Berners-Lee” helped
found, the World Wide Web
 WWW stands for World Wide Web. A technical
definition of the World Wide Web is : all the
resources and users on the Internet that are
using the Hypertext Transfer Protocol (HTTP).
 The World Wide Web is the universe of
network-accessible information, an
embodiment of human knowledge.
 In simple terms, The World Wide Web is a way
of exchanging information between computers
on the Internet, tying them together into a
vast collection of interactive multimedia
resources.

28. Direct Selling
Communication
Marketing
Research and
Development

29. SUPPLY
CHAIN
MANAGEMENT

30. A PRODUCT MANUFACTURED WITH IN
THE
‘FOUR WALLS” OF A COMPANY, BUT
IT REACHES AN END CONSUMER
THROUGH THE CUMULATIVE
EFFORT OF MULTIPLE
ORGANISATIONS. THESE
ORGANISATIONS ARE COLLECTIVELY
CALLED AS THE SUPPY CHAIN.
THE ORGANISATIONS THAT MAKE UP
THE SUPPLY CHAIN ARE “LINKED”
TOGETHER THROUGH PHYSICAL
FLOWS AND INFORMATION FLOWS.

31. SUPPLY CHAIN MANAGEMENT IS A
SYSTEM APPROCH TO
MANAGING THE ENTIRE FLOW
OF INFORMATION, MATERIALS
AND SERVICES FROM RAW
MATERIALS SUPPLIERS
THROUGH FACTORIES AND
WAREHOUSES TO END
CUSTOMER.

32. ACCOURDING TO SUPPLY CHAIN
COUNCIL, U.S.A : S.C.M INCLUDES
MANAGING SUPPLY AND DEMAND,
SOURING RAWMATERIALS AND
PARTS, MANUFACTURING AND
ASSEMBLY, WAREHOUSING AND
INVENTORY TRACKING, ORDER
ENTRY AND ORDER MANAGEMENT,
DISTRIBUCTION ACROSS ALL
CHANNELS, AND DELIVERY TO THE
CUSTOMER.

33. ACCOURDING TO STANFORD
SUPPLY CHAIN FORUM:
SUPPLY CHAIN MANAGEMENT
DEALS WITH THE
MANAGEMENT OF MATERIALS
, INFORMATION, AND
FINANCIAL FLOWS IN A
NETWORK CONSISTING OF
SUPPLIERS, MANUFACTURERS,
DISTRIBUTORS AND
CUSTOMERS.

34. SUPPLIERS
MANUFACTURERS
DISTRIBUTORS

35. TO REDUCE INVENTORY COSTS
TO INCREASE SALES
TO IMPROVE THE CO-
ORDINATION AND
COLLABOURATION AND
RELATIONSHIP WITH
SUPPLIERS, MANUFACTURERS
AND DISTRIBUTORS

36. TO CUT OPERATIONAL
COSTS
TO INCREASE
PROFITABILITY
TRY TO DEVELOP VALUE
ADDED SERVICES THAT A
COMPETITIVE EDGE TO
THE ORGANISATION

37. INVENTORY MANAGEMENT
DISTRIBUTION MANAGEMENT
CHANNEL MANAGEMENT
PAYMENT MANAGEMENT
FINANCIAL MANAGEMENT
SUPPLIER MANAGEMENT
TRANSPOTATION MANAGEMENT

38. SUPPLY CHAIN STRATEGY MAY
DEFINE THE CONNECTION AND
COMBINATION OF ACTIVITIES AND
FUNCTIONS THROUGH OUT THE
VALUE CHAIN, IN ORDER TO
FULLFILL THE BUSINESS VALUE
PROPOSAL TO CUSTOMERS IN A
MARKET PLACE. IT NEEDS TO BE
CLEAR AND PRECISE.

39. INDUSTRY FRAME
WORK
UNIQUE VALUE
PROPOSAL
INTERNAL PROPOSAL
MANAGERIAL FOCUS

40. TYPES
OF
SUPPLY CHAIN
STRATEGY

41. EFFICIENT SUPPLY CHAIN
STRATEGY
FAST SUPPLY CHAIN STRATEGY
CONTINUOUS SUPPLY CHAIN
STRATEGY
AGILE SUPPLY CHAIN STRATEGY
 CUSTOM CONFIGURED SUPPLY
CHAIN STRATEGY
FLEXIBLE SUPPLY CHAIN
STRATEGY

43. “ELETRONIC DATA
INTERCHANGE FORMALLY
DEFINE AS “THE TRANSFER OF
STRUCTURE DATA, BY AGREED
MESSAGE STANDARDS, FROM
ONE COMPUTER TO ANOTHER
WITHOUT HUMAN
INTERVENTION”

44. 1. ORDERS
2. DESPATCH ADVICES
3. INTEGRATIVE INVOICES
4. E-AIR WAYBILL
SOLUTION

45. THERE ARE 3 MODELS TO
SENDING EDI DOCUMENTS
1. PREPARE THE DOCUMENTS
2. TRANSLATE THE DOCUMENTS
INTO EDI FORMATE
3. TRANSMIT THE EDI
DOCUMENTS TO YOUR
PARTNER

46. REDUCTION IN DATA ENTRY ERRORS
SHORTER DATA PROCSSING LIFE
CYCLE
ELETRONIC FORM OF DATA
REDUCTION IN PAPER WORK
COST EFFECTIVE
STANDARD MEANS OF
COMMUNICATION

47. MANAGERIAL PROBLEMS
EXPENSIVE
INTIAL SETUP IS TIME CONSUMING
EDI STANDARD CHARGES
SYSTEM ELETRONIC PROTECTION
STAFF TRAINING COST
PROPER BACKUP
LIMITE YOUR TRADING PARTNER

48. E-PAYMENT

49. E.P.S IS THE ALTERNATIVE TO
THE COIN OR PAPER BASED
CASH PAYMENT SYSTEM TO
EASY THE USER TO MAKE
PAYMENT FOR THEIR
PURCHASED GOODS OR
SERVICES OVER THE NETWORK
OR INTERNET

50. CREDIT CARD
DEBIT CARD
SMART CARD
DIGITAL WALELTS OR
ELETRONIC WALLETS
DIGITAL CHEQUE OR ELETRONIC
CHEQUE
DIGITAL CASH OR E-CASH

51. PRIVACY POLICY
SECURE
TRANSACTIONS
ACCEPTING
PAYMENTS

52. E-SECURITY MEASURES
ARE DESIGNED TO
PRESERVE THE
CONFIDENTIALITY AND
INTIGRITY OF THE
USER’S DATA ON
INTERNET

53. CRYPTOGRAPHY “IS THE
METHOD OF PROTECHING
INFORMATION AND
COMMUNICATION THROUGH
THE USE OF CODES SO THAT
ONLY THOSE FOR WHOM THE
INFORMATION IS INTENDED CAN
READ AND PROCESS IT”

54. Confidentiality
Integrity
Non-repudiation
Authentication

55. SECURE ELECTRONIC TRANSACTION
(SET) IS THE SECURITY OF
FINANCIAL TRANSACTIONS ON THE
INTERNET.
S.E.T MAKES WITH SECURE
SOCKETS LAYER (S.S.L),
MICROSOFT’S SECURE
TRANSACTON TECTNOLOGH (S.T.T),
TERISA SYSTEM’S SECURE
HYPERTEXT TRANSFER PROTOCAL
(S-HTTP)

56. S.S.L IS A STANDARD
SECURITY TECHNOLOGY
FOR ESTABLISHING AN
ENCRYPTED LINK BETWEEN
A SERVEER AND A CLIENT-
TYPICALLY WEB SERVER
(WEBSITE) AMD BROWSER

57. CUSTOMER
RELATIONSHIP
MANAGEMENT

58. ANY BUSINESS ORGANISATION
LONG TERM SERVEY IN
COMPATATIVE MARKET MAINLY
FOCUS ON GOOD RELATION
WITH CUSTOMER, THE
CONCEPT OF CUSTOMER
RELATIONSHIP MANAGEMENT
HAS INTRODUCED BY THIS
WAY………

59. C.R.M IS THE INDUSTRY TERM FOR
SET OF METHODOLOGIES AND
TOOLS THET HELP AN ENTERPRISE
TO MANAGEMENT CUSTOMER
RELATIONSHIP IN AN ORGANISED
WAY. IT IS THE PROCESS OF
METHODOLOGY USED TO LEARN
MORE ABOUT CUSTOMER’S NEEDS
AND BEHAVIOURS IN ORDERS TO
DEVELOP STRONGER
RELATIONSHIP THEM.

60. ACCOURDING TO PAUL
GREENBERG: “C.R.M IS A
PHILOSOPHY AND A BUSINESS
STRATEGY SUPPORTED BY A
SYSTEM AND A TECHNOLOGY
DESIGNED TO IMPROVE HUMEN
INTERACTIONS IN A BUSINESS
ENVIRONMENT”

61. ACCOURDING TO JOBBER:
“IT IS A TERM FOR THE
METHODOLOGIES,
TECHNOLOGIES E-
COMMERCE CAPABILITIES
USED BY FIRMS TO
MANAGE CUSTOMER
RELATIONSHIP”

62. ACCOURDING TO BOSE:
“AT THE CORE , C.R.M
INVOLVES THE
INTEGRATION OF
TECHONOGY AND
BUSINESS PROCESS USED
TO SATISFAY THE NEEDS
OF A CUSTOMER”

63. SALESFORCE AUTOMATION
HUMAN RESOURE MANAGEMENT
LEAD MANAGEMENT
CUSTOMER SERVIES
MARKETING
WORKFLOW AUTOMATION
BUSINESS REPORTING
ANALYSTICS

64. CUSTOMER
RELETIONSHIP
MANAGEMENT
(C.R.M)
ARCHITECTURE

66. THE C.R.M ARCHITECTURE CAN BE BROKEN DOWN
INTO THREE CATEGORIES AND THESE ARE
COLLABORATIVE
C.R.M
OPERATIONAL
C.R.M
ANALYTICAL C.R.M

67. IT MANAGES AND
SYNCHRONIZES CUSTOMER
INTERACTION POINTS AND
COMMUNICATION
CHANNELS (e.g.
telephone, email, and
web)

68. IT IMPROVES THE
EFFICIENCY OF CRM
DELIVERY AND SUPPORT
PROCESSES. THEY
COMPRISE SOLUTIONS
FOR MARKETING, SALES
FORCE AND SERVICE
AUTOMATION.

69. OPERATIONAL C.R.M CAN
FORTHER BE BROKEN
DOWN INTO THREE
COMPONENTS:
ENTERPRISE MARKETING
AUTOMATION
SALES FORCE
AUTOMATION
SERVICE AUTOMATION

70. IT STORES AND
EVALUATES
KNOWLEDGE ABOUT
CUSTOMERS FOR A
BETTER
UNDERSTANDING OF
EACH CUSTOMER AND
HIS BEHAVIOR.

71. E-CRM AS ACTIVITIES TO
MANAGE CUSTOMER
RELATIONSHIPS BY
USING THE INTERNET,
WEB BROWSERS.

72. E-CRM CAN BE REGARED AS A
SUBSET OF CRM THAT
MANAGES RELATIONSHIPS
WITH CUSTOMERS BY
MAKING USE OF
INFORMATION TECHNOLOGY
(IT) TO UNDERSTAND AND
FULLFILL THE CUSTOMER
NEEDS.

73.  THE ADVENTAGES AND IMPORTANCE OF
E-CRM CAN BE SUMMERISED AS FOLLOWS:
FOSTERING
RELATIONSHIP WITH
CUSTOMERS
PROVISION OF
PERSONALIZED SERVICES

74. TRANSACTION
AND PROCESSING
SPEED
QUALITY OF
SERVICE AND
DELIVERY
CONVENIENCE

75. CUSTOMER FACING
APPLICATIONS
CUSTOMER-TOUCHING
APPLICATIONS
CUSTOMER CENTRIC
INTELLIGENCE APPLICATIONS
ONLINE NETWORKING
APPLICATIONS