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Social Media for




    Nguyễn Thành Long - VP of ePi Tech Inc. - http://baomoi.com

                                 Zing - Social Network Conference - Aug2011
3 minutes for Baomoi.com
Source : Burson-Marsteller (Young & Rubicam/WPP) - Aug2011
1M++ downloaded


700.000 visits/day




                     120.000 visits/day
                                                            ~5000 visits/day




      web                  wap              application          tablet
They tried, they failed and ...
Apple
    Google
 Toyota Motor
General Electric
  Microsoft

                    6th Innovative
                   Companies(2008)
      3M
 Walt Disney
      IBM
     Sony
"Who said this is media? Media is
something you can buy and sell.
Media contains inventory. Media
contains blank spaces. Consumers
weren't trying to generate media. They
were trying to talk to somebody. So
it just seems a bit arrogant. ... We
hijack their own conversations, their
own thoughts and feelings, and try to
monetize it."
                  Ted McConnell
          Digital Guru of P&G, 11/2008




                      arrogant!!!
“ ... But I'm not so sure I want to be targeted like that.“




 Src : Mashable - The History Of Advertising On Facebook
While he appreciates the power of
   targeting afforded by Facebook, it
   also makes him uncomfortable.

He use Facebook to find a 22- to 27-year-
old female P&G employee living in
Cincinnati "who likes sex and Cocoa
Puffs ... And he found such a person.

“So the targeting is fantastic, you can do
really amazing things. But I'm not so
sure I want to be targeted like that.“
Real Beauty Campaign
flawless skin, no
                                              scars, not too curvy,
                                               not too athletic...




Src : Blog Of Jezebel (http://goo.gl/MIzaS)
... they tried it again ...
6/2011
Vietnam - 2010
23 years on Super Bowl
      2010          Refresh Everything
                    http://www.refresheverything.com/



20.000.000 USD
       Health
   Art & Culture
   Food & Shelter
     The planet
   Neighborhoods
     Education
Social Media : What + Why?
Am I still the one?
                       NO!!!
                                               NO!!!




NO!!!
                      Consumers are changing their media
                           consumption behaviors
~60%            American are watching TV and using the Internet
on a PC simultaneously at least once per month at home (Nielsen)
11-13h,20-22h                                 are the rush-hours of Baomoi
                                      Mobile (WAP)’s users




Src : Baomoi Mobile (WAP) - Google Analytics
11-13h,19-22h                                                  are the rush-hours of Baomoi
                                 Mobile (Application)’s users




                                                                                     18/8/2011
                                                                                    (mid-week)

Src : Baomoi Mobile Application (http://baomoi.mobi) - Felix Studios
11-13h,19-22h                                                  are the rush-hours of Baomoi
                                 Mobile (Application)’s users




                                                                                    21/8/2011
                                                                                    (weekend)

Src : Baomoi Mobile Application (http://baomoi.mobi) - Felix Studios
11-13h,19-22h   are the rush-hours of Baomoi
          Mobile’s users




 Is it the Golden Hours for
       TVC in Vietnam?
41%                                55%                          750          million
  Vietnam’s netizens                Vietnam’s netizens
  access SNS (2010)                 access SNS (2011)                Number of Facebook users




    33%                            19%                       70% small business owners
                             Vietnam’s SNS users             using Facebook for marketing, compared
 Users per capita
                                use ......................           to 66% who use Google




                 10.000                                          11% Facebook fans
                                                              would buy something that was only
     Number of Youtube brand partners
                                                                       offered to them



Src : Mashable + Kantar Vietnam + VNNIC + Cimigo
96%




Src : Nielsen - 2011
So, what is
Social Media?
Forum                               Social Network
Vn-Zoom, Tinhte, DDTH, Webtretho...               Facebook, LinkedIn, Go, Ban Be...




   Content Community                                                     Blog
                                                                      Y!360, Wordpress,
       Flickr, Youtube, Digg, Anhso, Clip.vn, Linkhay...
                                                                           Yume...




  Micro-blogging                                               Wikis
                                                       Wikipedia (200.000++ articles in
               Twitter, Mimo...
                                                            Vietnamese), VLoS...
5 Characteristics of Social Media
blur the       contribute +
 border between     feedback
media & audience




                        1.Participation
Content is everyone’s
     property




                        2.Openness
Traditional : one-   Social Media : two-
 way broadcast        way conversation




                     3.Conversation
Communicated
  effectively
                easier to form a
                  community




                      4.Community
Different device, different
       experience




     5.Connectedness
LOTTE - JAPAN “FIT”
 DANCE CONTEST
    Campaign URL : http://lotte-fits.jp
    Social Media Channel :
    Date : March 2009
    Duration : 3 months
    Prize : 10000 USD
TVC + Star (+Youtube)
Src : http://www.youtube.com/watch?v=WGkceCjHTSc
User Generated Content (UGC)

http://www.youtube.com/watch?v=mYzLcVZC8k4
User Generated Content (UGC)
Src : http://www.youtube.com/watch?v=y8OePF9nkcI
110M++ people

                 Some clips had
                  2M++ views


                  3000 clips

                55M++ views
1.Participation


    2.Openness

 3.Conversation


  4.Community

5.Connectedness
Social Media : How?
Src : Gapingvoid

                   1.Two-ways conversation
Only one promoted tweet
  will be displayed on the Search
                     Result Page

            Promoted tweet will

   disappear if user
don’t interact with it
2.Content + Community
POEM = Paid/Owned/Earned Media
POEM = Paid/Owned/Earned Media
3.SEO + SMO
User                                Content




                                            AIDA


      Brand
Brand relationship   Src : Razorfish

 Brand Evangelist                     4.Framework
5.Monitoring Tools
http://baomoi.com/Tag/[Brand_Name].epi




Web Analytics Tools : Google Analytics, Woopra, Alexa...



        Social Monitoring Tools : SocialMention, ePiORM, Boomerang...
OralB - Summer 2011
Dell Outlet


Campaign URL : http://www.twitter.com/DellOutlet
Social Media Channel :
Date : 2007
Duration : till now
1.5M followers

3M++ revenue
DELL HELL
Jeff Jarvis
  6/2005




              + 4 years   @home warranty
#dellhell
              Buzzmachine.com
                                DELL HELL
Jeff Jarvis




                           +
Well, my #dellhell
                continues...
                                                DELL HELL
Jeff Jarvis


                                   email : don’t reply
                                    blog : don’t read

                              silence is my friend...
get back money
              and scars with
                                              DELL HELL
                  #dellhell
Jeff Jarvis


                       ACSI (American Customer
                   Satisfaction Index) score dropped five

                       points in one year
33 corporate accounts
1.5M followers
                       8 forums
                       12 blogs
3M++ revenue      22 Facebook groups
Social Media : Who
10% revenue
                                     from Facebook (isn’t the top referrer but has the best
                                                      conversion rate)



also building community and gaining ‘profits’ from Zing Me, Twitter ...          SME
Facebook + Flickr +
7 staffs      Youtube + Renren + Sina

2M RM (~660.000 USD)            ~1M
 for traditional advertising   tickets sold




                               Enterprise
F&F




      Non-profit
Social Media : When + Where
"Who said this is media? Media is
something you can buy and sell.
Media contains inventory. Media
contains blank spaces. Consumers
weren't trying to generate media.
They were trying to talk to
somebody. So it just seems a bit
arrogant. ... We hijack their own
conversations, their own thoughts and
feelings, and try to monetize it."
                   Ted McConnell
           Digital Guru of P&G, 11/2008
Participation




Conversation                               Openness

                   Social Media




           Community           Connected
2-ways Conversation




                                           Content +
Monitoring Tools
                                          Community
                       Social Media




               SMO + SEO          Framework
Thank you!
             http://baomoi.com
             http://buzz.tl

             epi_longo


             long@epi.com.vn
Social Media For Sale
Social Media For Sale

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Social Media For Sale

  • 1. Social Media for Nguyễn Thành Long - VP of ePi Tech Inc. - http://baomoi.com Zing - Social Network Conference - Aug2011
  • 2. 3 minutes for Baomoi.com
  • 3. Source : Burson-Marsteller (Young & Rubicam/WPP) - Aug2011
  • 4. 1M++ downloaded 700.000 visits/day 120.000 visits/day ~5000 visits/day web wap application tablet
  • 5. They tried, they failed and ...
  • 6. Apple Google Toyota Motor General Electric Microsoft 6th Innovative Companies(2008) 3M Walt Disney IBM Sony
  • 7. "Who said this is media? Media is something you can buy and sell. Media contains inventory. Media contains blank spaces. Consumers weren't trying to generate media. They were trying to talk to somebody. So it just seems a bit arrogant. ... We hijack their own conversations, their own thoughts and feelings, and try to monetize it." Ted McConnell Digital Guru of P&G, 11/2008 arrogant!!!
  • 8. “ ... But I'm not so sure I want to be targeted like that.“ Src : Mashable - The History Of Advertising On Facebook
  • 9. While he appreciates the power of targeting afforded by Facebook, it also makes him uncomfortable. He use Facebook to find a 22- to 27-year- old female P&G employee living in Cincinnati "who likes sex and Cocoa Puffs ... And he found such a person. “So the targeting is fantastic, you can do really amazing things. But I'm not so sure I want to be targeted like that.“
  • 11. flawless skin, no scars, not too curvy, not too athletic... Src : Blog Of Jezebel (http://goo.gl/MIzaS)
  • 12. ... they tried it again ...
  • 15. 23 years on Super Bowl 2010 Refresh Everything http://www.refresheverything.com/ 20.000.000 USD Health Art & Culture Food & Shelter The planet Neighborhoods Education
  • 16. Social Media : What + Why?
  • 17. Am I still the one? NO!!! NO!!! NO!!! Consumers are changing their media consumption behaviors
  • 18. ~60% American are watching TV and using the Internet on a PC simultaneously at least once per month at home (Nielsen)
  • 19. 11-13h,20-22h are the rush-hours of Baomoi Mobile (WAP)’s users Src : Baomoi Mobile (WAP) - Google Analytics
  • 20. 11-13h,19-22h are the rush-hours of Baomoi Mobile (Application)’s users 18/8/2011 (mid-week) Src : Baomoi Mobile Application (http://baomoi.mobi) - Felix Studios
  • 21. 11-13h,19-22h are the rush-hours of Baomoi Mobile (Application)’s users 21/8/2011 (weekend) Src : Baomoi Mobile Application (http://baomoi.mobi) - Felix Studios
  • 22. 11-13h,19-22h are the rush-hours of Baomoi Mobile’s users Is it the Golden Hours for TVC in Vietnam?
  • 23. 41% 55% 750 million Vietnam’s netizens Vietnam’s netizens access SNS (2010) access SNS (2011) Number of Facebook users 33% 19% 70% small business owners Vietnam’s SNS users using Facebook for marketing, compared Users per capita use ...................... to 66% who use Google 10.000 11% Facebook fans would buy something that was only Number of Youtube brand partners offered to them Src : Mashable + Kantar Vietnam + VNNIC + Cimigo
  • 26. Forum Social Network Vn-Zoom, Tinhte, DDTH, Webtretho... Facebook, LinkedIn, Go, Ban Be... Content Community Blog Y!360, Wordpress, Flickr, Youtube, Digg, Anhso, Clip.vn, Linkhay... Yume... Micro-blogging Wikis Wikipedia (200.000++ articles in Twitter, Mimo... Vietnamese), VLoS...
  • 27. 5 Characteristics of Social Media
  • 28. blur the contribute + border between feedback media & audience 1.Participation
  • 29. Content is everyone’s property 2.Openness
  • 30. Traditional : one- Social Media : two- way broadcast way conversation 3.Conversation
  • 31. Communicated effectively easier to form a community 4.Community
  • 32. Different device, different experience 5.Connectedness
  • 33. LOTTE - JAPAN “FIT” DANCE CONTEST Campaign URL : http://lotte-fits.jp Social Media Channel : Date : March 2009 Duration : 3 months Prize : 10000 USD
  • 34.
  • 35. TVC + Star (+Youtube) Src : http://www.youtube.com/watch?v=WGkceCjHTSc
  • 36. User Generated Content (UGC) http://www.youtube.com/watch?v=mYzLcVZC8k4
  • 37. User Generated Content (UGC) Src : http://www.youtube.com/watch?v=y8OePF9nkcI
  • 38. 110M++ people Some clips had 2M++ views 3000 clips 55M++ views
  • 39. 1.Participation 2.Openness 3.Conversation 4.Community 5.Connectedness
  • 41. Src : Gapingvoid 1.Two-ways conversation
  • 42. Only one promoted tweet will be displayed on the Search Result Page Promoted tweet will disappear if user don’t interact with it
  • 47. User Content AIDA Brand Brand relationship Src : Razorfish Brand Evangelist 4.Framework
  • 49. http://baomoi.com/Tag/[Brand_Name].epi Web Analytics Tools : Google Analytics, Woopra, Alexa... Social Monitoring Tools : SocialMention, ePiORM, Boomerang...
  • 51. Dell Outlet Campaign URL : http://www.twitter.com/DellOutlet Social Media Channel : Date : 2007 Duration : till now
  • 53. DELL HELL Jeff Jarvis 6/2005 + 4 years @home warranty
  • 54. #dellhell Buzzmachine.com DELL HELL Jeff Jarvis +
  • 55. Well, my #dellhell continues... DELL HELL Jeff Jarvis email : don’t reply blog : don’t read silence is my friend...
  • 56. get back money and scars with DELL HELL #dellhell Jeff Jarvis ACSI (American Customer Satisfaction Index) score dropped five points in one year
  • 57. 33 corporate accounts 1.5M followers 8 forums 12 blogs 3M++ revenue 22 Facebook groups
  • 59. 10% revenue from Facebook (isn’t the top referrer but has the best conversion rate) also building community and gaining ‘profits’ from Zing Me, Twitter ... SME
  • 60. Facebook + Flickr + 7 staffs Youtube + Renren + Sina 2M RM (~660.000 USD) ~1M for traditional advertising tickets sold Enterprise
  • 61. F&F Non-profit
  • 62. Social Media : When + Where
  • 63. "Who said this is media? Media is something you can buy and sell. Media contains inventory. Media contains blank spaces. Consumers weren't trying to generate media. They were trying to talk to somebody. So it just seems a bit arrogant. ... We hijack their own conversations, their own thoughts and feelings, and try to monetize it." Ted McConnell Digital Guru of P&G, 11/2008
  • 64. Participation Conversation Openness Social Media Community Connected
  • 65. 2-ways Conversation Content + Monitoring Tools Community Social Media SMO + SEO Framework
  • 66. Thank you! http://baomoi.com http://buzz.tl epi_longo long@epi.com.vn

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