Total quality management slides

1. Factually of Business Administration and economic science
Business Administration

2. Total Quality Management
(TQM)

3. 1- Mohammed Ajjour
2- Yehia Abo Solaiman .
3- Mohammed Shopier.
4- Bahaa Eleyan.
5- Ahmed Hamdouna.
This presentation is gathered
and prepared by :

4. TQM
TQM by Prof. Raghavendran.V
WHAT IS ???
Any Answers

5. lThe ability of a product or service to meet or
exceed customer expectations.
lThe totality of features and characteristics of a
product or service that bear on its ability to satisfy
stated or implied needs.
lThe customer’s perception of the degree to which a
product or service is fit for purpose.
What is QAULITY ?

6. TQM by Prof. Raghavendran.V
we understood the word “Quality”
But…
What is TQM???
OOPS!!!!  I’ve no answer for
this!!!!

7. TQM stand as….
TQM by Prof. Raghavendran.V
: Made up of the whole.Total
: Degree of excellence of a product or serviceQuality
provides
: Act/ Art, Manner of handling,Management
controlling & directing it
 You are aware about it now  

8. TQM by Prof. Raghavendran.V
OOOOOh , finally
TQM definition:
Total Quality Management means that the
organization's culture is defined by and supports the
constant attainment of customer satisfaction through
an integrated system of tools, techniques, and
training.
This involves the continuous improvement of
organizational processes, resulting in high quality
products and services.

9. Basic Approach (6)
TQM by Prof. Raghavendran.V
(1A committed and involved management to provide
long term top-to-bottom organizational support.
(2An unwavering focus on the customer, both
internally & externally.
(3Effective involvement & utilization of the entire
work force.
(4Continuous improvement of the business and
production process.
(5Treating suppliers & Vendors as partners.
(6Establishing the performance measures.

10. TQM another definition
production process as accountable for the overall quality of the final product or service.

11. Quality old & new cultures
TQM by Prof. Raghavendran.V
Element Previous to 2 decade’s From 2 Decade’s
Definition Product oriented Customer oriented
Priorities Second to service & cost First
Decisions made Short term Long term
Emphasis Detection Prevention
Errors Operations System
Responsibility Quality control Every one
Problem solving Managers only Teams
Procurement Price Life cycle cost,
partnership
Manager’s role Plan, assign, control &
enforce
Delegate, mentoring,
coaching & facilitate.

12. Gurus Of TQM

16. -The culture of the company has a major impact
on the opportunities of TQM applying.
-The applying of TQM requires a cultural change
of the company.
-The employees and managers have to be
convinced about the importance of TQM.
-If companies feel the necessity to change, and
-have the capacity to carry out the change, then
-TQM gets greater support and is easier to be
-implemented.
The Culture of TQM

17. TQM implementation Requires :
There must be a quality improvement commitment from all employees
of the organization.
-Organization must follow a modern quality improvement culture on
a constant basis.
-Continuous improvement must take place in all policies, procedures,
and activities.
laid down by management for the organization.
Cooperation and experience of employees must be utilized to improve
Strategies and enhance performance.
ocus on customers' requirements and satisfaction of their expectations
are very important for long-term survival of the business.
-Effective controls must be laid down to monitor and measure the real
performance of the business.

18. Obstacles of TQM
TQM by Prof. Raghavendran.V
.1Lack of management Commitment
.2Inability to change organizational culture
.3Improper planning
.4Lack of continuous training & Education
.5Incompatible organizational structure
.6Ineffective measurement techniques & Lack of access to
data & results.
.7Paying inadequate attention to internal & external
customers.
.8Inadequate use of empowerment & Teamwork
.9Failure to continually improve.

19. TQM:
lAn approach to the art of management (philosophy).
lIt is an Improvement tool.
lIt is direct you to achieving goals.
lIt is a lifestyle for successful people.
Conclusion

20. TQM by Prof. Raghavendran.V
Thanks
accomplished

21. Sources
1-http://www.investopedia.com/
2-www.businessballs.com
3-http://searchcio.techtarget.com/definition/Total-Quality-Management
4-http://en.wikipedia.org/wiki/Total_quality_management