5. At the end of the workshop we will
learn…
• What is Good and what is Bad Communication.
• Some basic skills to become a “Good Communicator”
• to recognize & overcome barriers
• advantages of listening
• to speak confidently
• to communicate effectively
7. Why Communication…
• to express our emotions
• achieve joint understanding
• to get things done
• pass on and obtain information
• reach decisions
• develop relationships
8. Truths about Communication…
• Good Communication can’t exist without honest
listening
• We do not try HARD to get our message across
• We do not take advantage of various media available to
us
• We all could improve our communication skills
• It cannot be “PERFECTED”!
9. Ways & effects of Communication
More Flexible, Less Accurate but
responsive (Myths/Rumors/Stories)
Informal
Less Flexible, More Accurate but
less responsive (Native Language…)
Formal
12. Effective Communication Barriers to Effective
Communication
• Is scarcer than quality water
• Is measured by results or
actions
• Does not need to be very
complex
• Is aimed at informing others
• Is complete and clear
• Your style and character
(rude, polite, shy, outspoken)
• Preparation & presentation
• Lack of clarity
(pronunciation, pitch, etc.)
• Lack of credibility
• Timing
14. Body Language
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh
covering mouth, jiggling money or
keys, tugging ears, wringing hands.
Nervousness
Frustration
Short breaths, "tsk" sound,
tightly clenched hands,
wringing hands, Fist like gestures
pointing index finger
rubbing hand through hair
rubbing back of neck.
15. Body Language - contd.
Open hands, unbuttoned
coat
Openness
Insecurity
Pinching flesh, chewing
pen, thumb over
thumb, biting fingernail
Defensiveness
Arms crossed, sideways
glance, touching-
rubbing nose, rubbing
eyes, buttoned coat,
drawing away
16. Confidence
Cooperation
Upper body in sprinter's
position, open hands,
sitting on edge of chair,
hand to face gestures,
unbuttoning coat.
Steeple hands, hands
behind back, back
stiffened, hands in
coat pockets with
thumb out, hands on
collar of coat
Body Language – contd.
18. “A wise man reflects before he speaks;
a fool speaks, and then reflects on what
he has uttered.”
- French Proverb.
Speaking…
19. While Speaking…
• Take initiative
• Be polite
• Be pleasant (smile, jokes)
• Be clear and concise (tone, accent, emphasis,
pronunciation)
• Cite negative opinions honestly, but in a positive manner
• Seek Feedback
20. • Write down in advance what you want to say and in
what order
• Smile
• Speak slowly
• Always be polite and friendly
• For long messages, follow a script
• Get confirmation
• Monitor your time
While Speaking over phone…
22. While Writing…
• Plan what you want to say in your letter/ report/ Email
• Reread the letter/ report/ Email when you have finished
• Check spelling & punctuation, then send
• Use simple language – avoid ambiguous words
• Visualize the reader when you are writing
• Don’t write unbroken paragraphs
• Use numbered paragraphs to make cross-referencing easier
• Punctuation plays the role of body language in writing
24. • Avoid distractions
• Do not interrupt unnecessarily
• Be active (show interest)
• Paraphrase what you’ve heard
• Throw an echo
So, while Listening…
25. • The Listener keeps looking at the speaker
• The Listener’s body is in ‘open’ position
• The listener is smiling with a pleasant & encouraging
expression
• Listener looks relaxed but alert, neither tense nor slouching
• Listener utters humming sounds
What Listening Looks like...
26. “I HEAR, I forget
I SEE, I remember
I DO, I understand”
27. The Human Resource Department would like to thank you for being a
part of the learning culture….
We are now on facebook www.facebook.com/waterlinkpak
