This presentation will be used for a session with the Officers of the Andhra Bank, at their Apex College. The live audio recording of the session will be uploaded later and the information will be available here. You are most welcome to give your valuable feedback: viswam.vangapally@gmail.com Please visit: www.viswam.in

1. Communication SkillsCommunication Skills

2. Communication SkillsCommunication Skills
Facilitator:Facilitator:
Prof. V. ViswanadhamProf. V. Viswanadham
www.viswam.inwww.viswam.in
November 18, 2015 2Communication Skills - for AB
APEX

3. November 18, 2015 Communication Skills - for AB APEX 3

4. November 18, 2015 Communication Skills - for AB APEX 4
InternalCommunicationInternalCommunication
ExternalCommunicationExternalCommunication
You
become
an
You
become
an
Excellent and
effective
Excellent and
effective
Communicator
Communicator

5. November 18, 2015November 18, 2015 Communication Skills - for AB APEXCommunication Skills - for AB APEX 55
KnowingKnowing
When to speakWhen to speak
What to speakWhat to speak
How to speakHow to speak
How much to speakHow much to speak
Where to speakWhere to speak
Why to speakWhy to speak
To whom to speakTo whom to speak
And knowingAnd knowing
WhenWhen notnot to speakto speak

6. Communication SkillsCommunication Skills
help you tohelp you to
get on with yourself,get on with yourself,
get along with others, andget along with others, and
get ahead inget ahead in LIFELIFECommunication Skills - for AB APEX 6November 18, 2015

7. November 18, 2015 Communication Skills - for AB APEX 7

8. YOUR LIFE NEEDS SELF MANAGEMENTYOUR LIFE NEEDS SELF MANAGEMENT
LIFE MGT.LIFE MGT. L = TL = T
MIND MGT.MIND MGT. T = QT = Q
L = T = T = Q = P = EL = T = T = Q = P = E
DEV. MGT.DEV. MGT. P = EP = E
November 18, 2015 Communication Skills - for AB APEX 8

9. L = TL = T
TimeTime TimeTime
EntryEntry ExitExit
BirthBirth
DeathDeath
Time between Birth and DeathTime between Birth and Death
LifeLife
TimeTime
K + S + A + W
+ W
+ XYZ
K + S + A + W
+ W
+ XYZ
LL == TT == TT == QQ == PP == EE

10. 10Communication Skills - for AB APEXNovember 18, 2015
LL == TT == TT == QQ == PP == EE

11. 11Communication Skills - for AB APEXNovember 18, 2015
LL == TT == TT == QQ == PP == EE

12. LL == TT == TT == QQ == PP == EE
the purpose of life isthe purpose of life is
Pursuit ofPursuit of
EExxcceelllleenncceeNovember 18, 2015 Communication Skills - for AB APEX 12

13. Developing Communication Skills
helps you
to realize your full potential,
helps in developing your Personality
and makes you a better citizen of the society,
~ in short, an ASSET
to yourself and the Society.

14. November 18, 2015 14
Communication Goals
To change behavior
To get action
To ensure understandingTo persuade
To get and give
Information
Communication Skills - for AB
APEX

15. A StoneA Stone
A SculptorA Sculptor
The StatueThe Statue
November 18, 2015 Communication Skills - for
AB APEX
15

16. November 18, 2015 16
So, Think and speak ?So, Think and speak ?
Or, Speak and Think ?Or, Speak and Think ?
Communication Skills - for AB
APEX

17. November 18, 2015 17
Why isWhy is
communicationcommunication
important ?important ?
• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
Communication Skills - for AB
APEX

18. You cannotYou cannot NOTNOT communicate.communicate.
Everything you doEverything you do
says something, so,says something, so,
take ownership of the messagestake ownership of the messages
you are sending,you are sending,
even when you are silent.even when you are silent.

19. The only wayThe only way
to experienceto experience
an experiencean experience
is to experience it.is to experience it.

20. NON VERBALNON VERBAL
COMMUNICATIONCOMMUNICATION
November 18, 2015 Communication Skills - for AB APEX 20

21. NON-VERBAL COMMUNICATION SKILLSNON-VERBAL COMMUNICATION SKILLS
38%
Voice dynamics:
tone + modulation
+ volume + accent
+ non-word
sounds; ...
55%55%
Face and body
Face and body::
Non-verbal
Non-verbalcommunication
communication
November 18, 2015 Communication Skills - for AB APEX 21

22. We areWe are
ourour
THOUGHTSTHOUGHTS

23. TheThe 77 Cs ofCs of
Effective CommunicationEffective Communication
November 18, 2015 23Communication Skills - for AB APEX

24. 7 C’7 C’ss of Effectiveof Effective
CommunicationCommunication
CompletenessCompleteness
ConcisenessConciseness
ConsiderationConsideration
ConcretenessConcreteness
CourtesyCourtesy
CorrectnessCorrectness
ClarityClarity
November 18, 2015 24Communication Skills - for AB APEX

25. November 18, 2015 25
The purpose of LIFE is
to live a LIFE of PURPOSE
ADD ValueADD Value
Improving Communication Skills
helps you to ADD ValueADD Value
Communication Skills - for
AB APEX

26. 2626November 18, 2015November 18, 2015
Most common ways toMost common ways to
communicatecommunicate
Speaking Visual Images
Writing
Body Language
We need toWe need to
improve ourimprove our
communication...communication...
70%70%
70 % of our70 % of our
communication efforts are:communication efforts are:
misunderstoodmisunderstood
misinterpretedmisinterpreted
rejectedrejected
distorted ordistorted or
not heardnot heard
Communication Skills - for AB APEXCommunication Skills - for AB APEX
Shall we have a small demonstration ?Shall we have a small demonstration ?

27. Effective communication
helps us to better understand
a person or situation.
Further, it helps us
to allow others
to understand us better.

28. November 18, 2015November 18, 2015 Communication Skills - for AB APEXCommunication Skills - for AB APEX 2828
Effective CommunicationEffective Communication
will dramatically reducewill dramatically reduce
misunderstandings,misunderstandings,
save time andsave time and
improve the work cultureimprove the work culture

29. Effective communication
enables us to
resolve differences,
build trust and respect, and
create environments where
creative ideas,
problem solving, and
caring
can flourish.can flourish.

30. peoplepeople areare influencedinfluenced,,
problemsproblems areare solvedsolved,,
changeschanges areare facilitatedfacilitated,,
excellent relationshipsexcellent relationships areare developed,developed,
desired resultsdesired results areare achievedachieved,, andand
successsuccess isis ensured.ensured.
November 18, 2015November 18, 2015 3030Communication Skills - for AB APEXCommunication Skills - for AB APEX

31. November 18, 2015 31
Think > listen > talk
Communication Skills - for AB
APEX

32. November 18, 2015November 18, 2015 3232Communication Skills - for AB APEXCommunication Skills - for AB APEX
CommunicationCommunication
improvesimproves
by LEARNINGby LEARNING
fromfrom OUR OWN MISTAKESOUR OWN MISTAKES
and also fromand also from
OTHERS’ MISTAKESOTHERS’ MISTAKES !!

33. Have you carefully analyzed your own
StrengthsStrengths and WeaknessesWeaknesses ?

34. HowHow
cancan
wewe
IMPROVEIMPROVE
further ?further ?
November 18, 2015 34Communication Skills - for AB
APEX

35. November 18, 2015 Communication Skills - for AB APEX 35
1. Make sure that body language, tonality and
your words are congruent.
2. Maintaining eye contact
3. Improving Voice culture
4. Improving Listening
5. Empathize with the receiver of the message
6. Appeal to both Mind and Heart

36. November 18, 2015 Communication Skills - for AB APEX 36
7. Communicate with confidence
8. Practice the art of communication on paper
9. Be careful – communication is irreversible
10. Communication and Feedback
11. Communication and Character
12. Improve your Observational skills

37.  Improve languageImprove language
 Improve pronunciationImprove pronunciation
 Work on voice modulationWork on voice modulation
 Work on body languageWork on body language
 Read more of good proseRead more of good prose [ Please include Poetry also ][ Please include Poetry also ]
 Listen more attentivelyListen more attentively
 Interact with qualitative peopleInteract with qualitative people
How to Improve Existing Level ofHow to Improve Existing Level of
COMMUNICATION ?COMMUNICATION ?
November 18, 2015 37Communication Skills - for AB APEX
15 Tips for you15 Tips for you

38. How to Improve Existing Level of COMMUNICATION ? - Contd.How to Improve Existing Level of COMMUNICATION ? - Contd.
 Improve on your style of conversation / discussion
 Practice meditation
 Welcome positive & good thoughts
 Think and speak – not speak and think
 Do not speak too fast or too slow – match Audience
 Use simple vocabulary – Avoid Jargon
 Speak to express and not to impress
 Look presentable, positive and confident
November 18, 2015 38Communication Skills - for AB APEX
15 Tips for you15 Tips for you

39. AspectAspect
Self scoreSelf score
as on todayas on today
ScoreScore as you would like toas you would like to
have in 3 months from nowhave in 3 months from now
AndAnd
soso
onon
1.1.
22..
3.3.
44..
5.5.
Self feedback chartSelf feedback chart
November 18, 2015 39Communication Skills - for
AB APEX

40. November 18, 2015November 18, 2015 4040Communication Skills - for AB APEXCommunication Skills - for AB APEX

41. 41 Kerala
November 18, 201541
Be Determined
to improve your communication skills.
Become aware of your own styles,
observe others carefully,
and launch a committed programme
to improve your
communication skills.
Communication Skills - for AB
APEX
You may not be there yet, butYou may not be there yet, but
You are closer than you were yesterday.You are closer than you were yesterday.

42. Many other
Presentations
and Live audio recordings
can be accessed - - -

43. Please viewPlease view
www.viswam.inwww.viswam.in

44. Deshamunu
Preminchumanna
Manchiannadi
Penchumanna
Vottimatalu
Kattipettoy
Gattimel
Talapettavoy
Love your Motherland
Do your bit to increase the Good
Stop the habit of merely talking
Contemplate on doing real Good
November 18, 2015 44Communication Skills - for AB APEX

45. Communication Skills - for AB APEX 45
GOOD LUCKGOOD LUCK
Please visit:
www.archive.orgwww.archive.org
and search for
POOLABATAPOOLABATA
to read freelyfreely
5 publications in Telugu
and 2 publications in English
relating to Personality Development
Also, please search for Deshamunu Preminchumanna
for a small booklet in Telugu
November 18, 2015

46. So . . .So . . .
What do you want toWhat do you want to
remember ?remember ?
So . . .So . . .
What do you want toWhat do you want to
implement ?implement ?
November 18, 2015 46Communication Skills - for AB
APEX

47. November 18, 2015 47
In case YOU liked this speech and presentation
~ for listening to more speeches and for viewing more
presentations,
Please Visit:Please Visit: Visit:
http://www.archive.org
and Search for Prof. V. Viswanadham
~ please download and then kindly listen.
47
~ for viewing more presentations,
Please visit: www.slideshare.net/viswanadhamwww.slideshare.net/viswanadham
In case you want to give some feedback / contact me :
Prof. V. Viswanadham
viswam.vangapally@gmail.comviswam.vangapally@gmail.com
Cell: 9493 101 328Cell: 9493 101 328
November 18, 2015 Communication Skills - for AB
APEX

48. For the sake of recordFor the sake of record As on 19As on 19thth
NovNov 20152015
Prof. V. Viswanadham has uploaded live recordings of
1,490+ of his speeches to www.archive.orgwww.archive.org..
‘‘Communication Skills’Communication Skills’ [
www.archive.org/details/CommunicationSkills ] was
viewed / downloaded, 15,824 times.
More than 300+ Power Point Presentations, [ slides ]
can be freely viewed at:
www.slideshare.net/viswanadham
So far, 8,50,308 have viewed.
Slideshare Actions: 55,129 times.
Thank you dear friends for helping me to reach many more.
48Communication Skills - for AB APEXNovember 18, 2015

49. Please feel free and use
my power point presentations
in any manner you like.
In case
you want
a copy of
this presentation :
Please drop a line to :
viswam.vangapally@gmail.com

50. November 18, 2015 Communication Skills - for AB APEX 50