1. COMMUNICATION ForManagement… 1

2. ORAL COMMUNICATION ----------------------------------------------- Introduction… Interpersonal communication is the foundation of human interaction. Its importance for innovation and change can hardly be overemphasized. In this section, communication from different viewpoints including listening and speaking is ex. 2

3. PRINCIPAL OF ORAL COMMUNICATION ----------------------------------------------- Communication is a two-way process of giving and receiving information through any number of channels. Whether one is speaking informally to a colleague, addressing a conference or meeting, writing a newsletter article or formal report, the following basic principles apply. 3

5. Know your purpose.

6. Know your topic.

7. Anticipate objections.

8. Present a rounded picture.

9. Achieve credibility with your audience.

10. Follow through on what you say.

11. Communicate a little at a time.

12. Present information in several ways.

13. Develop a practical, useful way to get feedback.

14. Use multiple communication techniques.4

16. Outside distractions, what is going on in the area.

17. The reputation/credibility of the speaker/writer.

18. The appearance, style or authority of the speaker.

19. Listener's education, knowledge of the topic, etc.

20. The language, page layout, design of the message.5

22. It's easier to get feedback by observing facial expressions .

23. Emotions are high.

24. When discussion is needed.

25. When the receiver prefers one-to-one contact.6

27. Quick Response

28. Faster as compared to written communication

29. Greater Flexibility

30. Less expensive7

32. Break down possibility in mechanical system

34. EFFECTIVE LISTENING----------------------------------------------- "We were given two ears but only one mouth, because listening is twice as hard as talking." 9

36. Trust

37. Productivity

38. Accuracy

39. Enhances our Relationships

40. Conflict Resolution

41. Cultivates Positive Work Environment10

43. Biased listening

44. “Hot Buttons” or the Effects of Emotions on Listening

45. Physical Barriers

46. Semantic Barriers

47. Lack of Training11

49. Refrain from solving the talker’s problems or doing the person’s thinking for him or her. Don’t give advice.

50. Time your responses and questions

51. Maintain eye contact

52. Face the person with an open, relaxed posture12

53. Questions???? 13

54. PREPARED BY SUBMITTED TO Achal Agarwal Ms. Raghuveer kaur Vinay Kumar Tiwari (MBA Ist) 14