1. Chapter 1 Jack Welch- Winning “ Elevate HR to a position of power and primacy in the organization, and make sure HR people have the special qualities to help managers build leaders and careers. In fact, the best HR types are pastors and parents in the same package.” “ The head of human resources at any company should be at least as important as the CFO.”

9. Source: HR Department Benchmarks and Analysis Survey 2004 (Washington, DC: Bureau of National Affairs, 2004), 21. To purchase this publication and find out more about other BNA HR solutions visit http://hrcenter.bna.com or call 800-372-1033. Used with permission.

15. Issues of Greatest Concern Small Businesses Large piece of economic sector Larger piece of job creation in U.S. When do we need an HR person? (80-100 employees) Compliance with Government Regulations Shortage of Qualified Workers Increasing Costs of Benefits Rising Taxes

17. 1– Human Capital The collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organizational workforce. Core Competency A unique capability that creates high value and differentiates an organization from its competition.

20. 1– FIGURE 1–6 Fastest Growth in Job Changes to 2016 Source: U.S. Bureau of Labor Statistics, www.bls.gov.

21. 1– FIGURE 1–6 Fastest Growth in Job Changes to 2016 Source: U.S. Bureau of Labor Statistics, www.bls.gov.

26. Note: Example percentages are based on various surveys.

33. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 1– FIGURE 1–4 Business Ethics and HR Management Consequences

34. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 1– Ethics Program Elements Written code of ethics and standards of conduct Employee training on ethical behaviors Advice to employees on ethical situations Confidential reporting of ethical problems

36. © 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part. 1– FIGURE 1–5 Examples of HR-Related Ethical Misconduct Activities

41. Source: HR Department Benchmarks and Analysis 2004 (Washington, DC: Bureau of National Affairs, 2004), 119. To purchase this publication and find out more about other BNA HR solutions visit http://hrcenter.bna.com or call 800-372-1033. Used with permission.

42. The Human Resource Certification Institute offers three types of professional certifications for HR generalists. Details on these certifications are available from the Human Resources Certification Institute, www.hrci.org.