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Nonprofit	
  Marke-ng	
  in	
  




                                 Team	
  Sonmalci	
  
Second	
  Life	
  is	
  a	
  free	
  virtual	
  online	
  
 world.	
  	
  	
  People	
  are	
  represented	
  by	
  
avatars.	
  Users	
  can	
  create	
  items,	
  buy	
  
    land,	
  and	
  set	
  up	
  a	
  business.	
  

Nonprofit	
  organiza=ons	
  are	
  among	
  	
  
the	
  groups	
  that	
  have	
  expanded	
  to	
  
              Second	
  Life.	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  

 •  Promote	
  organiza=on	
  to	
  new	
  audience	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  

 •  Promote	
  organiza=on	
  to	
  new	
  audience	
  

 •  Raise	
  funds	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  

 •  Promote	
  organiza=on	
  to	
  new	
  audience	
  

 •  Raise	
  funds	
  

 •  Save	
  money	
  on	
  office	
  and	
  mee=ng	
  space	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  

 •  Promote	
  organiza=on	
  to	
  new	
  audience	
  

 •  Raise	
  funds	
  

 •  Save	
  money	
  on	
  office	
  and	
  mee=ng	
  space	
  

 •  Mobilize	
  volunteers	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  

 •  Promote	
  organiza=on	
  to	
  new	
  audience	
  

 •  Raise	
  funds	
  

 •  Save	
  money	
  on	
  office	
  and	
  mee=ng	
  space	
  

 •  Mobilize	
  volunteers	
  

 •  Build	
  communi=es	
  
Uses	
  &	
  Problems	
  Solved	
  on	
  Second	
  Life	
  
 •  Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  

 •  Promote	
  organiza=on	
  to	
  new	
  audience	
  

 •  Raise	
  funds	
  

 •  Save	
  money	
  on	
  office	
  and	
  mee=ng	
  space	
  

 •  Mobilize	
  volunteers	
  

 •  Build	
  communi=es	
  

 •  Promote	
  mutual	
  support	
  for	
  other	
  
    nonprofits	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
Generate	
  awareness	
  of	
  a	
  need	
  or	
  problem	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
   Promote	
  an	
  organiza=on	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
   Promote	
  an	
  organiza=on	
  




    Reaching	
  new	
  audience	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
           Raise	
  funds	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
Raise	
  funds	
  –	
  Dona=on	
  Boxes	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
  Raise	
  funds	
  –	
  SL	
  Inventory	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
   Raise	
  funds	
  –	
  PayPal	
  Link	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
      Save	
  money	
  on	
  office	
  and	
  mee=ng	
  space	
  

Nonprofit	
  Commons	
  
and	
  Tech	
  Soup	
  offers	
  
free	
  office	
  space	
  to	
  
nonprofits	
  

                                       Plus:	
  

                                       • 	
  No	
  travel	
  needed	
  
                                       • 	
  No	
  mee=ng	
  spaces	
  to	
  reserve	
  
                                       • 	
  No	
  long-­‐distance	
  calls	
  
                                       • 	
  No	
  agendas	
  to	
  print	
  
                                       • 	
  No	
  soQware	
  to	
  buy	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
      Save	
  money	
  on	
  office	
  and	
  mee=ng	
  space	
  


Staff	
  Training	
  Sessions	
  
 Examples:	
  
 •  Hospital	
  staff	
  
 •  First	
  responders	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
      Mobilize	
  volunteers	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
      Mobilize	
  volunteers	
  


                          According	
  to	
  one	
  American	
  
                       Cancer	
  Society	
  Greeter	
  on	
  SL,	
  one	
  
                         of	
  most	
  popular	
  ques=ons	
  is:	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
      Mobilize	
  volunteers	
  


                          According	
  to	
  one	
  American	
  
                       Cancer	
  Society	
  Greeter	
  on	
  SL,	
  one	
  
                         of	
  most	
  popular	
  ques=ons	
  is:	
  


                              How	
  can	
  I	
  
                           volunteer	
  to	
  be	
  
                             a	
  greeter?	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
                                                    Build	
  communi=es	
  

	
  	
  	
  There	
  will	
  be	
  20	
  other	
  
            pla0orms	
  and	
  virtual	
  
            worlds	
  launching	
  this	
  
            year.	
  But	
  Second	
  Life	
  
            has	
  the	
  killer	
  app,	
  which	
  
            is	
  community.	
  

	
  	
  	
  	
  	
  	
  	
  -­‐	
  Connie	
  Yowell,	
  MacArthur	
  FoundaGon,	
  
                           keynote	
  address	
  at	
  2007	
  Second	
  Life	
  
                           Community	
  ConvenGon	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
                       Build	
  communi=es	
  


Peer	
  Support	
  Groups	
  
 Examples:	
  
 •  Cancer	
  survivors	
  
 •  Transgenders	
  
 •  Hospice	
  workers	
  
Nonprofits	
  in	
  Second	
  Life	
  	
  
Promote	
  mutual	
  support	
  with	
  other	
  nonprofits	
  
            “We	
  always	
  share	
  (best)	
  prac=ces	
  at	
  the	
  Friday	
  mee=ngs…	
  but	
  
            then	
  there	
  are	
  conferences,	
  mixed	
  reality	
  events,	
  networking	
  
            events…	
  The	
  Tuesday	
  and	
  Thursday	
  dances	
  are	
  informal	
  
            networking	
  opportuni=es…	
  	
  dancing	
  and	
  networking.”	
  

            -­‐Anika	
  Pastorelli,	
  Execu=ve	
  Director	
  of	
  the	
  Giving	
  Circles	
  Network	
  
What	
  are	
  the	
  advantages	
  of	
  using	
  a	
  
  virtual	
  environment	
  like	
  SL?	
  	
  
What	
  are	
  the	
  advantages	
  of	
  using	
  a	
  
  virtual	
  environment	
  like	
  SL?	
  	
  
What	
  are	
  the	
  advantages	
  of	
  using	
  a	
  
   virtual	
  environment	
  like	
  SL?	
  	
  

•  Provides	
  virtual	
  experiences	
  for	
  explaining	
  
   cause	
  
What	
  are	
  the	
  advantages	
  of	
  using	
  a	
  
   virtual	
  environment	
  like	
  SL?	
  	
  

•  Provides	
  virtual	
  experiences	
  for	
  explaining	
  
   cause	
  

•  Allows	
  anonymous	
  support	
  
What	
  are	
  the	
  advantages	
  of	
  using	
  a	
  
   virtual	
  environment	
  like	
  SL?	
  	
  

•  Provides	
  virtual	
  experiences	
  for	
  explaining	
  
   cause	
  

•  Allows	
  anonymous	
  support	
  

•  Allows	
  access	
  to	
  homebound	
  par=cipants	
  
What	
  are	
  the	
  advantages	
  of	
  using	
  a	
  
   virtual	
  environment	
  like	
  SL?	
  	
  

•  Provides	
  virtual	
  experiences	
  for	
  explaining	
  
   cause	
  

•  Allows	
  anonymous	
  support	
  

•  Allows	
  access	
  to	
  homebound	
  par=cipants	
  

•  Provides	
  space	
  for	
  pos=ng	
  educa=onal	
  
   materials	
  
Advantages	
  of	
  Nonprofits	
  
          Using	
  Second	
  Life	
  	
  
Provide	
  virtual	
  experiences	
  for	
  explaining	
  cause	
  
Advantages	
  of	
  Nonprofits	
  
                         Using	
  Second	
  Life	
  	
  
                                    Allow	
  anonymous	
  support	
  
Examples:	
  Cancer	
  pa=ents,	
  domes=c	
  violence	
  vic=ms,	
  drug	
  users,	
  transgender	
  groups	
  


                 "I	
  think	
  that	
  the	
  rela=ve	
  anonymity	
  provided	
  by	
  SL	
  made	
  it	
  feel	
  safer	
  
                 for	
  me	
  to	
  a_end	
  the	
  first	
  few	
  mee=ngs.	
  	
  I	
  am	
  actually	
  quite	
  a	
  shy	
  
                 person,	
  and	
  it	
  would	
  have	
  been	
  much	
  harder	
  for	
  me	
  to	
  walk	
  into	
  a	
  
                 room	
  full	
  of	
  people	
  in	
  RL	
  for	
  the	
  first	
  =me	
  and	
  tell	
  my	
  story.”	
  	
  -­‐Les	
  Karsin	
  


  "Anonymity,	
  via	
  an	
  avatar	
  that	
  has…	
  or	
  doesn't	
  have	
  to	
  have..	
  a	
  
  connec=on	
  to	
  your	
  real	
  name,	
  can	
  give	
  you	
  courage.	
  	
  You	
  can	
  talk	
  
  about	
  ‘private’	
  ma_er	
  in	
  SL	
  where	
  you	
  might	
  feel	
  there	
  was	
  a	
  taboo	
  
  about	
  talking	
  about	
  in	
  ‘Real	
  life.’”	
  	
  	
  -­‐	
  Dwen	
  Dooley	
  	
  
Advantages	
  of	
  Nonprofits	
  
                       Using	
  Second	
  Life	
  	
  
                                Allow	
  anonymous	
  support	
  
Examples:	
  Cancer	
  pa=ents,	
  domes=c	
  violence	
  vic=ms,	
  drug	
  users,	
  transgender	
  groups	
  

        “I	
  have	
  no	
  doubt	
  that	
  the	
  volunteers	
  at	
  the	
  TRC	
  [Transgender	
  Resource	
  
        Center]	
  have	
  prevented,	
  whether	
  knowingly	
  or	
  unknowingly,	
  a	
  number	
  of	
  
        suicide	
  aDempts.”	
  	
  

        -­‐	
  Melady	
  Preece,	
  a	
  clinical	
  psychologist	
  at	
  the	
  University	
  of	
  Bri=sh	
  Columbia	
  
        in	
  Vancouver,	
  Canada	
  
Advantages	
  of	
  Nonprofits	
  
     Using	
  Second	
  Life	
  	
  
Allow	
  access	
  to	
  homebound	
  par=cipants	
  

                              An	
  SL	
  American	
  Cancer	
  Society	
  

                              reports	
  having	
  members	
  join	
  

                              from	
  a	
  hospital	
  room	
  while	
  

                              undergoing	
  chemotherapy	
  and	
  

                              a	
  housebound	
  man	
  with	
  an	
  

                              oxygen	
  tank	
  who	
  was	
  

                              recovering	
  from	
  lung	
  surgery.	
  
Advantages	
  of	
  Nonprofits	
  
          Using	
  Second	
  Life	
  	
  
Provides	
  space	
  for	
  pos=ng	
  educa=onal	
  materials	
  
           Examples:	
  Videos,	
  links	
  to	
  web	
  sites,	
  reports	
  
What	
  are	
  the	
  disadvantages	
  of	
  	
  
               using	
  Second	
  Life?	
  	
  
•  Digital	
  divide	
  excludes	
  those	
  without	
  
   computer	
  access	
  or	
  knowledge	
  

•  Financial	
  limita=ons	
  for	
  SL	
  add-­‐ons	
  

•  Maintaining	
  SL	
  presence/Alloca=ng	
  staff	
  
   =me	
  

•  Linden	
  money	
  conversion/explana=on	
  

•  Ques=ons	
  about	
  real	
  life	
  impact	
  

•  Visitor	
  engagement/customer	
  service	
  
   concerns	
  
University	
  of	
  Texas	
  Landing	
  Point	
  for	
  
               Project	
  Jason	
  
University	
  of	
  Texas	
  Landing	
  Point	
  for	
  
               Project	
  Jason	
  
American	
  Cancer	
  Society	
  
American	
  Cancer	
  Society	
  
Nonprofit	
  Commons	
  Plush	
  
Nonprofit	
  Commons	
  Plush	
  
Kiva.org	
  
Kiva.org	
  
Earlier	
  Reports	
  on	
  Nonprofits	
  in	
  SL	
  
                          	
  	
  	
  	
  	
  Nonprofits	
  and	
  Second	
  Life:	
  
                                                Promo=ng	
  Causes	
  Inside	
  
                                                Second	
  Life	
  –	
  For	
  Real-­‐World	
  
                                                Impact	
  	
  
                          	
  	
  	
  	
  	
  	
  Prepared	
  by	
  Sandra	
  BeJger,	
  MSCRP,	
  MALAS	
  



                                    Best	
  Prac-ces	
  for	
  Non-­‐
                                    profits	
  in	
  Second	
  Life	
  –	
  Fall	
  
                                    2007	
  
                                    Prepared	
  by	
  Rik	
  Panganiban	
  

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Second Life Team - Nonprofit Marketing

  • 1. Nonprofit  Marke-ng  in   Team  Sonmalci  
  • 2. Second  Life  is  a  free  virtual  online   world.      People  are  represented  by   avatars.  Users  can  create  items,  buy   land,  and  set  up  a  business.   Nonprofit  organiza=ons  are  among     the  groups  that  have  expanded  to   Second  Life.  
  • 3. Uses  &  Problems  Solved  on  Second  Life  
  • 4. Uses  &  Problems  Solved  on  Second  Life  
  • 5. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem  
  • 6. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem   •  Promote  organiza=on  to  new  audience  
  • 7. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem   •  Promote  organiza=on  to  new  audience   •  Raise  funds  
  • 8. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem   •  Promote  organiza=on  to  new  audience   •  Raise  funds   •  Save  money  on  office  and  mee=ng  space  
  • 9. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem   •  Promote  organiza=on  to  new  audience   •  Raise  funds   •  Save  money  on  office  and  mee=ng  space   •  Mobilize  volunteers  
  • 10. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem   •  Promote  organiza=on  to  new  audience   •  Raise  funds   •  Save  money  on  office  and  mee=ng  space   •  Mobilize  volunteers   •  Build  communi=es  
  • 11. Uses  &  Problems  Solved  on  Second  Life   •  Generate  awareness  of  a  need  or  problem   •  Promote  organiza=on  to  new  audience   •  Raise  funds   •  Save  money  on  office  and  mee=ng  space   •  Mobilize  volunteers   •  Build  communi=es   •  Promote  mutual  support  for  other   nonprofits  
  • 12. Nonprofits  in  Second  Life     Generate  awareness  of  a  need  or  problem  
  • 13. Nonprofits  in  Second  Life     Generate  awareness  of  a  need  or  problem  
  • 14. Nonprofits  in  Second  Life     Promote  an  organiza=on  
  • 15. Nonprofits  in  Second  Life     Promote  an  organiza=on   Reaching  new  audience  
  • 16. Nonprofits  in  Second  Life     Raise  funds  
  • 17. Nonprofits  in  Second  Life     Raise  funds  –  Dona=on  Boxes  
  • 18. Nonprofits  in  Second  Life     Raise  funds  –  SL  Inventory  
  • 19. Nonprofits  in  Second  Life     Raise  funds  –  PayPal  Link  
  • 20. Nonprofits  in  Second  Life     Save  money  on  office  and  mee=ng  space   Nonprofit  Commons   and  Tech  Soup  offers   free  office  space  to   nonprofits   Plus:   •   No  travel  needed   •   No  mee=ng  spaces  to  reserve   •   No  long-­‐distance  calls   •   No  agendas  to  print   •   No  soQware  to  buy  
  • 21. Nonprofits  in  Second  Life     Save  money  on  office  and  mee=ng  space   Staff  Training  Sessions   Examples:   •  Hospital  staff   •  First  responders  
  • 22. Nonprofits  in  Second  Life     Mobilize  volunteers  
  • 23. Nonprofits  in  Second  Life     Mobilize  volunteers   According  to  one  American   Cancer  Society  Greeter  on  SL,  one   of  most  popular  ques=ons  is:  
  • 24. Nonprofits  in  Second  Life     Mobilize  volunteers   According  to  one  American   Cancer  Society  Greeter  on  SL,  one   of  most  popular  ques=ons  is:   How  can  I   volunteer  to  be   a  greeter?  
  • 25. Nonprofits  in  Second  Life     Build  communi=es        There  will  be  20  other   pla0orms  and  virtual   worlds  launching  this   year.  But  Second  Life   has  the  killer  app,  which   is  community.                -­‐  Connie  Yowell,  MacArthur  FoundaGon,   keynote  address  at  2007  Second  Life   Community  ConvenGon  
  • 26. Nonprofits  in  Second  Life     Build  communi=es   Peer  Support  Groups   Examples:   •  Cancer  survivors   •  Transgenders   •  Hospice  workers  
  • 27. Nonprofits  in  Second  Life     Promote  mutual  support  with  other  nonprofits   “We  always  share  (best)  prac=ces  at  the  Friday  mee=ngs…  but   then  there  are  conferences,  mixed  reality  events,  networking   events…  The  Tuesday  and  Thursday  dances  are  informal   networking  opportuni=es…    dancing  and  networking.”   -­‐Anika  Pastorelli,  Execu=ve  Director  of  the  Giving  Circles  Network  
  • 28. What  are  the  advantages  of  using  a   virtual  environment  like  SL?    
  • 29. What  are  the  advantages  of  using  a   virtual  environment  like  SL?    
  • 30. What  are  the  advantages  of  using  a   virtual  environment  like  SL?     •  Provides  virtual  experiences  for  explaining   cause  
  • 31. What  are  the  advantages  of  using  a   virtual  environment  like  SL?     •  Provides  virtual  experiences  for  explaining   cause   •  Allows  anonymous  support  
  • 32. What  are  the  advantages  of  using  a   virtual  environment  like  SL?     •  Provides  virtual  experiences  for  explaining   cause   •  Allows  anonymous  support   •  Allows  access  to  homebound  par=cipants  
  • 33. What  are  the  advantages  of  using  a   virtual  environment  like  SL?     •  Provides  virtual  experiences  for  explaining   cause   •  Allows  anonymous  support   •  Allows  access  to  homebound  par=cipants   •  Provides  space  for  pos=ng  educa=onal   materials  
  • 34. Advantages  of  Nonprofits   Using  Second  Life     Provide  virtual  experiences  for  explaining  cause  
  • 35. Advantages  of  Nonprofits   Using  Second  Life     Allow  anonymous  support   Examples:  Cancer  pa=ents,  domes=c  violence  vic=ms,  drug  users,  transgender  groups   "I  think  that  the  rela=ve  anonymity  provided  by  SL  made  it  feel  safer   for  me  to  a_end  the  first  few  mee=ngs.    I  am  actually  quite  a  shy   person,  and  it  would  have  been  much  harder  for  me  to  walk  into  a   room  full  of  people  in  RL  for  the  first  =me  and  tell  my  story.”    -­‐Les  Karsin   "Anonymity,  via  an  avatar  that  has…  or  doesn't  have  to  have..  a   connec=on  to  your  real  name,  can  give  you  courage.    You  can  talk   about  ‘private’  ma_er  in  SL  where  you  might  feel  there  was  a  taboo   about  talking  about  in  ‘Real  life.’”      -­‐  Dwen  Dooley    
  • 36. Advantages  of  Nonprofits   Using  Second  Life     Allow  anonymous  support   Examples:  Cancer  pa=ents,  domes=c  violence  vic=ms,  drug  users,  transgender  groups   “I  have  no  doubt  that  the  volunteers  at  the  TRC  [Transgender  Resource   Center]  have  prevented,  whether  knowingly  or  unknowingly,  a  number  of   suicide  aDempts.”     -­‐  Melady  Preece,  a  clinical  psychologist  at  the  University  of  Bri=sh  Columbia   in  Vancouver,  Canada  
  • 37. Advantages  of  Nonprofits   Using  Second  Life     Allow  access  to  homebound  par=cipants   An  SL  American  Cancer  Society   reports  having  members  join   from  a  hospital  room  while   undergoing  chemotherapy  and   a  housebound  man  with  an   oxygen  tank  who  was   recovering  from  lung  surgery.  
  • 38. Advantages  of  Nonprofits   Using  Second  Life     Provides  space  for  pos=ng  educa=onal  materials   Examples:  Videos,  links  to  web  sites,  reports  
  • 39. What  are  the  disadvantages  of     using  Second  Life?     •  Digital  divide  excludes  those  without   computer  access  or  knowledge   •  Financial  limita=ons  for  SL  add-­‐ons   •  Maintaining  SL  presence/Alloca=ng  staff   =me   •  Linden  money  conversion/explana=on   •  Ques=ons  about  real  life  impact   •  Visitor  engagement/customer  service   concerns  
  • 40. University  of  Texas  Landing  Point  for   Project  Jason  
  • 41. University  of  Texas  Landing  Point  for   Project  Jason  
  • 48. Earlier  Reports  on  Nonprofits  in  SL            Nonprofits  and  Second  Life:   Promo=ng  Causes  Inside   Second  Life  –  For  Real-­‐World   Impact                Prepared  by  Sandra  BeJger,  MSCRP,  MALAS   Best  Prac-ces  for  Non-­‐ profits  in  Second  Life  –  Fall   2007   Prepared  by  Rik  Panganiban