Secretheroes

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Coming together to help a friend.
Setting up discreet support networks for friends or colleagues in need.

This project proposal has been collaboratively developed during the Global Service Jam Lisboa 2011 weekend by:
Vincenzo Di Maria, Jim Jeffers, Ronald Goovaerts, Ana Osredkar and Tiago Nunes.

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Secretheroes

  1. 1. secret heroescoming together to help a friendThis project proposal has been collaboratively developed during the Global Service Jam Lisboa 2011 weekend by:Vincenzo Di Maria, Jim Jeffers, Ronald Goovaerts, Ana Osredkar and Tiago Nunes.
  2. 2. stress panic troubleloose balance triggers tipping points pressuremayday call crisis pride help breakdown burn out support peer groups emotional meltdown struggle back on track crunch need a hero? Global Service Jam 2011 | Lisboa international | secretheroes.org
  3. 3. in life:need a hero?
  4. 4. at work:need a hero?
  5. 5. Is Burnout Inevitable in the Creative Industries? • How would you like to work 15-20 hours unpaid overtime a week? • What about doing it for weeks on end because of unrealistic schedules? • How about a 65% chance of damaging your health from the stress of overtime? • And what if someone told you these were just occupational hazards, to be expected if you choose a career in the creative industries? http://www.wishfulthinking.co.uk/2009/10/19/burnout-creative-industries/
  6. 6. learning more...
  7. 7. Burnout is a psychological term for the experience of long-term exhaustion and diminished interest. Research indicates general practitioners have the highest proportion of burnout cases. Burnout is not a recognised disorder in the although it is recognised in the as "Problems related to life-management difficulty" Mental breakdown (also known as a nervous breakdown) is a non- medical term used to describe an acute, time-limited phase of a specific disorder that presents primarily with features of depression or anxiety. 1. Before: reaching a tipping point/burnout syndrome 2. During: having a breakdown/difficult moment 3. After: getting back on track with lifeRapport LJ, Todd RM, Lumley MA, Fisicaro SA. The diagnostic meaning of "nervous breakdown" among lay populations. J Pers Assess. 1998 Oct;71(2):242-52.Source: Wikipedia
  8. 8. Men struggle more than womenhealth? money? life? Global Service Jam 2011 | Lisboa international | secretheroes.org
  9. 9. Levels of interaction & proximityFriends and colleagues (often with us) daily contact weekly contact monthly contact Important relationships (not always with us) Global Service Jam 2011 | Lisboa international | secretheroes.org
  10. 10. 1. help a friend (social network support) Our friend is having some trouble 1. ENCOURAGE ACTION ideas and suggestions on how to help your friend 2. SUPPORT TOOL alert message provide advice and secret heroes friends information and signpost to max 3 friends professional services 3. INSPIRING IDEAS lifestyle ideas and events Global Service Jam 2011 | Lisboa international | secretheroes.org
  11. 11. 2. mayday call (self help) I am having some trouble 1. SUPPORT TOOL provide advice and information and signpost to professional services secret heroes friends 2. INSPIRING IDEAS lifestyle ideas and events
  12. 12. early stage prototype | how it works... Global Service Jam 2011 | Lisboa international | secretheroes.org
  13. 13. coming together to help a friend1. John is havinga hard time 2. Jay is aware of it and wants to do something about it
  14. 14. Learn how to use it: video demo
  15. 15. 3. Jay creates a mission to help John and learns more about support methods 4. Jay invites some of John’s best friends to help him out
  16. 16. HOW:
  17. 17. 5. Anne, John’s good friend gets ‘activated’ via personal messagethrough her mail browser/facebook
  18. 18. redirected to mission page
  19. 19. 6. Friends keep each other posted on John’s status while keep providing discreet support
  20. 20. 7. Jay meets John and he reallyappreciate his spontaneous companyWhat Jay doesn’t know is that his friends/colleaguessecret heroes will always be there for him...
  21. 21. Value proposition (reducing cost of burnout):platform that enables people setup and manage adiscreet support group for a friend/colleague in needin order to provide emotional support and guidance for people who willnormally not reach out and ask for helpclose friends/colleagues will use this platform to:• form a group• plan actions (activities, surprises, experiences)• give each other status reports on how the friend is coping• record new relevant topics that might emerge during their time with the friend• use guidelines provided by the site on how to approach certain situationspeople already form informal support groups in more complicated situations, peoplefrom different backgrounds, ages and locations can use this platform to form thissupport group and use certain tools in order to plan actionsenabling people to help friends in distress:• people to get back on track faster• feel supported by their F&F• prevent their personal life affect their work too much Global Service Jam 2011 | Lisboa international | secretheroes.org
  22. 22. THE TEAM: Jim Vincenzo Tiago Ronald Ana Pedro (mentor)obrigado Lisboa | international Global Service Jam 2011 | Lisboa international | secretheroes.org

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