Inspirational Customer Experience Quotes Part Two

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A selection of motivating, inspiring and insightful quotes on the customer, customer experience, customer loyalty and service.

View part one at: http://www.slideshare.net/thecustomersshoes/inspirational-customerexperiencequotespartone

Visit our website at www.thecustomersshoes.com for more customer experience related content and insight.

The Customer's Shoes Ltd
Paving the way to great customer experiences...

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  • Hi there, I saw that you're working in the CE field in the UK. Perhaps my new presentation about CE in 2011 is of interest to you! I would love to hear your comments, cheers!

    http://www.slideshare.net/ErikPosthuma/customer-experience-trends-2011
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Inspirational Customer Experience Quotes Part Two

  1. 1. “A customer is the most important visitor on our premises, he is not dependant on us. We are dependant on him. He is not an interuption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” MAHATMA GHANDI
  2. 2. “This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.” JOHN ILHAN
  3. 3. “The customer is king.” UNKNOWN
  4. 4. “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it” PETER DRUCKER
  5. 5. “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” UNKNOWN
  6. 6. “Give trust, and you’ll get it double in return” KEES KAMIES
  7. 7. “The quality of our work depends on the quality of our people.” UNKNOWN
  8. 8. “To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.” UNKNOWN
  9. 9. “In business you get what you want by giving other people what they want.” ALICE MACDOUGALL
  10. 10. “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” JERRY FRITZ
  11. 11. “Although your customers won’t love you if you give bad service, your competitors will.” KATE ZABRISKIE
  12. 12. “The way to gain a good reputation, is to endeavour to be what you desire to appear.” SOCRATES
  13. 13. “Coming together is a beginning. Keeping together is progress. Working together is success.” HENRY FORD
  14. 14. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” DONALD PORTER V.P. BRITISH AIRWAYS
  15. 15. “People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.” THEO MICHELSON, STATE FARM INSURANCE
  16. 16. “If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?” DALE DAUTEN
  17. 17. “The true leaders serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.” EUGENE B. HABECKER
  18. 18. “The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” PETER DRUCKER
  19. 19. “I don’t know what your destiny will be, but one thing I know: the ones among you who will be really happy are those who have sought and found how to serve.” ALBERT SCHWEITZER
  20. 20. “If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working.” PENNY HANDSCOMB
  21. 21. “The longer you wait, the harder it is to produce outstanding customer service.” WILLIAM H. DAVIDOW
  22. 22. “The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.” WILLIAM JAMES, PSYCHOLOGIST
  23. 23. “There is place in the world for any business that takes care of its customers – after the sale” HARVEY MACKAY
  24. 24. “It starts with respect. If you respect the customer as a human being, and truly honour their right to be treated fairly and honestly, every thing else is much easier...” UNKNOWN
  25. 25. “Treat every customer as if they sign your paycheck…because they do.” UNKNOWN
  26. 26. “A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.” UNKNOWN
  27. 27. “Customer service is training people how to serve clients in an outstanding fashion.” UNKNOWN
  28. 28. “Unless you have 100% customer satisfaction…you must improve.” HORST SCHULZ
  29. 29. “The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service.” UNKNOWN
  30. 30. “Washrooms will always tell if your company cares about its customers.” UNKNOWN

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