vHelp Angel is the revolutionary way, great businesses of this century will build their customer care around. Our emotionally intelligent agents helps you solve up to 70% of the problems right away on your websites, without human help, helping you save 40% of your customer care costs.

1. Product Launch pad
2010
Customer care for Great Businesses...
*Patent ,Trademark and service mark applied for
Strictly confidential. This presentation is an intellectual property of Vimagino Solutions Pvt. Ltd.

2. Consumers welcome
help on web rather
than on phone
75 % of the
Big Shift customers are
looking for help
on web
2000 Now

3. Live chat is
great except...
Cost offline
almost up to when needed the most
10-12$ per by customers. Since it
interaction (total needs human beings to
cost, not just the man it.
cost of software)

4. 95%
of customer care cost is
human Self
cost Service
sucks
as consumers spend lot of
time searching for
information, ultimately
calling up on call center...

5. Presenting vHelp Angels
Solves
70%
of Questions intelligently,
and then seamless
transfers the rest over,
live chat, click to call,
emails.

6. Our secret Sauce
Interactive NLP
Real time
Emotional processing
concept nets
AnswerBay

7. Emotionally intelligent
Parse this for meaning Compare this with
and sentiments Previously asked question
1 2 for both semantic and
syntactic similarity
Find the closes match
with the questions in the
Jemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up the
laptop to skysys wireless router, can you with the closest concept answer for that
help me, otherwise I am screwed.
reflected in Workflow
Agent : Sure, what is the OS you are running
on your laptop?
Jemmi : I got the Windows vista that came
with the Laptop, I have been bugged up
trying out different options.
Answer the customers
and see based on his
Agent : We support vista, so I think you can
try installing the vista driver that came with
the installation CD.
4 feedback if he needs a
different one
wow this works, thanks for saving my
day. Send
* US and Indian provisional patent application

8. Emotionally intelligent
Parse this for meaning Compare this with
and sentiments Previously asked question
1 2 for both semantic and
syntactic similarity
Find the closes match
with the questions in the
Jemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up the
laptop to skysys wireless router, can you with the closest concept answer for that
help me, otherwise I am screwed.
reflected in Workflow
Agent : Sure, what is the OS you are running
on your laptop?
Jemmi : I got the Windows vista that came
with the Laptop, I have been bugged up
trying out different options.
Answer the customers
and see based on his
Agent : We support vista, so I think you can
try installing the vista driver that came with
the installation CD.
4 feedback if he needs a
different one
wow this works, thanks for saving my
day. Send
* US and Indian provisional patent application

9. Emotionally intelligent
Parse this for meaning Compare this with
and sentiments Previously asked question
1 2 for both semantic and
syntactic similarity
Find the closes match
with the questions in the
Jemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up the
laptop to skysys wireless router, can you with the closest concept answer for that
help me, otherwise I am screwed.
reflected in Workflow
Agent : Sure, what is the OS you are running
on your laptop?
Jemmi : I got the Windows vista that came
with the Laptop, I have been bugged up
trying out different options.
Answer the customers
and see based on his
Agent : We support vista, so I think you can
try installing the vista driver that came with
the installation CD.
4 feedback if he needs a
different one
wow this works, thanks for saving my
day. Send Re-score the AnswerBay
with the emotional feedback
saying that this answer works
really well.
* US and Indian provisional patent application

10. Emotionally intelligent
Parse this for meaning Compare this with
and sentiments Previously asked question
1 2 for both semantic and
syntactic similarity
Find the closes match
with the questions in the
Jemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up the
laptop to skysys wireless router, can you with the closest concept answer for that
help me, otherwise I am screwed.
reflected in Workflow
Agent : Sure, what is the OS you are running
on your laptop?
Jemmi : I got the Windows vista that came
with the Laptop, I have been bugged up
trying out different options.
Answer the customers
and see based on his
Agent : We support vista, so I think you can
try installing the vista driver that came with
the installation CD.
4 feedback if he needs a
different one
wow this works, thanks for saving my
day. Send Re-score the AnswerBay
with the emotional feedback
saying that this answer works
5 really well.
* US and Indian provisional patent application

11. completely web-based Saas
Create custom
branding/
interaction
Simple Easy account
integration. management
Paste your Quickly and
widget code in easily update
website bag of answers
Built in reports to
manage and
monitor customer
support

12. How do we kick ass ?
Customer value Voice Live Chat Email/Ticketing ✓ Intelligent help
Interactivity High High Low High
Ease of deployment Low Medium High High
Customer satisfaction Low Medium Low High
Reliability of help Low Low Low High
Ease of usage for
Medium Medium Medium High
customers
Cost to company High High High Low
Wait times High High High Low
Ease of Deployment
Vimagino
Total
Cost
egain Virtuoz
Genesys Conversive
Zendesk
Right Now Liveperson Get Satisfaction
Availability

13. what is the bottom line ?
Quicker
care
customers become happy
by getting quicker and
more reliable solutions to
their problems
Cheaper
care
Companies can cut their
cost of interaction by a
factor of 100.

14. the best part ?
Set up with plans starting
from
in less than
1 hr $19/m
,the time taken from, sign up to
having it live on the web site
Super easy to
manage
in built reports, analytics and
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