Why vhelp

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vHelp Angel is the revolutionary way, great businesses of this century will build their customer care around. Our emotionally intelligent agents helps you solve up to 70% of the problems right away on your websites, without human help, helping you save 40% of your customer care costs.

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Why vhelp

  1. 1. Product Launch pad 2010 Customer care for Great Businesses... *Patent ,Trademark and service mark applied for Strictly confidential. This presentation is an intellectual property of Vimagino Solutions Pvt. Ltd.
  2. 2. Consumers welcome help on web rather than on phone 75 % of the Big Shift customers are looking for help on web2000 Now
  3. 3. Live chat is great except... Cost offline almost up to when needed the most 10-12$ per by customers. Since itinteraction (total needs human beings tocost, not just the man it.cost of software)
  4. 4. 95%of customer care cost is human Self cost Service sucks as consumers spend lot of time searching for information, ultimately calling up on call center...
  5. 5. Presenting vHelp Angels Solves 70%of Questions intelligently, and then seamless transfers the rest over, live chat, click to call, emails.
  6. 6. Our secret Sauce Interactive NLP Real time Emotional processing concept nets AnswerBay
  7. 7. Emotionally intelligent Parse this for meaning Compare this with and sentiments Previously asked question 1 2 for both semantic and syntactic similarity Find the closes match with the questions in theJemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up thelaptop to skysys wireless router, can you with the closest concept answer for thathelp me, otherwise I am screwed. reflected in WorkflowAgent : Sure, what is the OS you are runningon your laptop?Jemmi : I got the Windows vista that camewith the Laptop, I have been bugged uptrying out different options. Answer the customers and see based on hisAgent : We support vista, so I think you cantry installing the vista driver that came withthe installation CD. 4 feedback if he needs a different onewow this works, thanks for saving myday. Send * US and Indian provisional patent application
  8. 8. Emotionally intelligent Parse this for meaning Compare this with and sentiments Previously asked question 1 2 for both semantic and syntactic similarity Find the closes match with the questions in theJemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up thelaptop to skysys wireless router, can you with the closest concept answer for thathelp me, otherwise I am screwed. reflected in WorkflowAgent : Sure, what is the OS you are runningon your laptop?Jemmi : I got the Windows vista that camewith the Laptop, I have been bugged uptrying out different options. Answer the customers and see based on hisAgent : We support vista, so I think you cantry installing the vista driver that came withthe installation CD. 4 feedback if he needs a different onewow this works, thanks for saving myday. Send * US and Indian provisional patent application
  9. 9. Emotionally intelligent Parse this for meaning Compare this with and sentiments Previously asked question 1 2 for both semantic and syntactic similarity Find the closes match with the questions in theJemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up thelaptop to skysys wireless router, can you with the closest concept answer for thathelp me, otherwise I am screwed. reflected in WorkflowAgent : Sure, what is the OS you are runningon your laptop?Jemmi : I got the Windows vista that camewith the Laptop, I have been bugged uptrying out different options. Answer the customers and see based on hisAgent : We support vista, so I think you cantry installing the vista driver that came withthe installation CD. 4 feedback if he needs a different onewow this works, thanks for saving myday. Send Re-score the AnswerBay with the emotional feedback saying that this answer works really well. * US and Indian provisional patent application
  10. 10. Emotionally intelligent Parse this for meaning Compare this with and sentiments Previously asked question 1 2 for both semantic and syntactic similarity Find the closes match with the questions in theJemmi : I am not able to connect my HP Compare this question 3 AnswerBay, pick up thelaptop to skysys wireless router, can you with the closest concept answer for thathelp me, otherwise I am screwed. reflected in WorkflowAgent : Sure, what is the OS you are runningon your laptop?Jemmi : I got the Windows vista that camewith the Laptop, I have been bugged uptrying out different options. Answer the customers and see based on hisAgent : We support vista, so I think you cantry installing the vista driver that came withthe installation CD. 4 feedback if he needs a different onewow this works, thanks for saving myday. Send Re-score the AnswerBay with the emotional feedback saying that this answer works 5 really well. * US and Indian provisional patent application
  11. 11. completely web-based SaasCreate custom branding/ interaction Simple Easy account integration. management Paste your Quickly and widget code in easily update website bag of answers Built in reports to manage and monitor customer support
  12. 12. How do we kick ass ? Customer value Voice Live Chat Email/Ticketing ✓ Intelligent help Interactivity High High Low High Ease of deployment Low Medium High High Customer satisfaction Low Medium Low High Reliability of help Low Low Low High Ease of usage for Medium Medium Medium High customers Cost to company High High High Low Wait times High High High LowEase of Deployment Vimagino Total Cost egain Virtuoz Genesys Conversive Zendesk Right Now Liveperson Get Satisfaction Availability
  13. 13. what is the bottom line ?Quicker carecustomers become happy by getting quicker andmore reliable solutions to their problems Cheaper care Companies can cut their cost of interaction by a factor of 100.
  14. 14. the best part ? Set up with plans starting from in less than 1 hr $19/m,the time taken from, sign up to having it live on the web site Super easy to manage in built reports, analytics and transcript

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