Taking Charge (2nd ed.), Chapter 9.3

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Taking Charge (2nd ed.), Chapter 9.3

  1. 1. Communicating Section 9.3: Interpersonal Communication on the Job Taking Charge: Chapter 9 © 2010 TSTC Publishing
  2. 2. The Workplace <ul><li>A dynamic environment with a variety of fluid relationships </li></ul><ul><li>People with strong interpersonal skills will enjoy greater success and longevity in their careers </li></ul>© 2010 TSTC Publishing
  3. 3. Getting Along at Work <ul><li>Bring suggested solutions with problems to the meeting </li></ul><ul><li>Don’t play the blame game </li></ul><ul><li>Verbal and nonverbal communication matters </li></ul><ul><li>Never blindside a coworker, boss or reporting staff member </li></ul>© 2010 TSTC Publishing
  4. 4. Getting Along at Work (cont.) <ul><li>Keep your commitments </li></ul><ul><li>Share credit for accomplishments, ideas and contributions </li></ul><ul><li>Help other employees find their greatness </li></ul>© 2010 TSTC Publishing
  5. 5. Dealing with Difficult Coworkers <ul><li>Clarify the conflict </li></ul><ul><li>Find common goals </li></ul><ul><li>Don’t take things personally </li></ul><ul><li>Stick to the issues at hand </li></ul><ul><li>Be polite, but not patronizing </li></ul><ul><li>Do not become emotional </li></ul>© 2010 TSTC Publishing
  6. 6. Customer Service Skills <ul><li>Consider your audience </li></ul><ul><li>Don’t speak techno-lingo </li></ul><ul><li>Use good listening skills </li></ul><ul><li>Respond to the customer’s statements </li></ul><ul><li>Remember common courtesy </li></ul>© 2010 TSTC Publishing
  7. 7. Use Dynamic Presentation Skills <ul><li>Regulate your breathing </li></ul><ul><li>Greet your crowd </li></ul><ul><li>Stay in motion </li></ul><ul><li>Make eye contact </li></ul><ul><li>Avoid fillers </li></ul><ul><li>Vary your voice inflection </li></ul><ul><li>Modulate your speed </li></ul><ul><li>Have fun </li></ul>© 2010 TSTC Publishing
  8. 8. Final Thoughts <ul><li>Communication creates: </li></ul><ul><ul><li>Community </li></ul></ul><ul><ul><li>Intimacy </li></ul></ul><ul><ul><li>Value </li></ul></ul><ul><ul><li>Understanding </li></ul></ul>© 2010 TSTC Publishing
  9. 9. Further Reflection <ul><li>How will strong interpersonal skills affect your success in your career? </li></ul><ul><li>How would you rate your communication skills as of now? Why? </li></ul>© 2010 TSTC Publishing
  10. 10. Additional Resources <ul><li>Dealing with Difficult Coworkers http://careerseeker.mgnetwork.com/deal/coworkers.html </li></ul><ul><li>Coping.org </li></ul><ul><li>http ://www.coping.org/dialogue/listen.htm </li></ul>© 2010 TSTC Publishing

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