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Taking Charge (2nd ed.), Chapter 9.3
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Taking Charge (2nd ed.), Chapter 9.3

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Transcript

  • 1. Communicating Section 9.3: Interpersonal Communication on the Job Taking Charge: Chapter 9 © 2010 TSTC Publishing
  • 2. The Workplace
    • A dynamic environment with a variety of fluid relationships
    • People with strong interpersonal skills will enjoy greater success and longevity in their careers
    © 2010 TSTC Publishing
  • 3. Getting Along at Work
    • Bring suggested solutions with problems to the meeting
    • Don’t play the blame game
    • Verbal and nonverbal communication matters
    • Never blindside a coworker, boss or reporting staff member
    © 2010 TSTC Publishing
  • 4. Getting Along at Work (cont.)
    • Keep your commitments
    • Share credit for accomplishments, ideas and contributions
    • Help other employees find their greatness
    © 2010 TSTC Publishing
  • 5. Dealing with Difficult Coworkers
    • Clarify the conflict
    • Find common goals
    • Don’t take things personally
    • Stick to the issues at hand
    • Be polite, but not patronizing
    • Do not become emotional
    © 2010 TSTC Publishing
  • 6. Customer Service Skills
    • Consider your audience
    • Don’t speak techno-lingo
    • Use good listening skills
    • Respond to the customer’s statements
    • Remember common courtesy
    © 2010 TSTC Publishing
  • 7. Use Dynamic Presentation Skills
    • Regulate your breathing
    • Greet your crowd
    • Stay in motion
    • Make eye contact
    • Avoid fillers
    • Vary your voice inflection
    • Modulate your speed
    • Have fun
    © 2010 TSTC Publishing
  • 8. Final Thoughts
    • Communication creates:
      • Community
      • Intimacy
      • Value
      • Understanding
    © 2010 TSTC Publishing
  • 9. Further Reflection
    • How will strong interpersonal skills affect your success in your career?
    • How would you rate your communication skills as of now? Why?
    © 2010 TSTC Publishing
  • 10. Additional Resources
    • Dealing with Difficult Coworkers http://careerseeker.mgnetwork.com/deal/coworkers.html
    • Coping.org
    • http ://www.coping.org/dialogue/listen.htm
    © 2010 TSTC Publishing

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