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Taking Charge (2nd ed.), Chapter 10.1


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Taking Charge (2nd ed.), Chapter 10.1

  1. 1. Writing Section 10.1: Using Written Communication For Personal Purposes Taking Charge: Chapter 10 © 2010 TSTC Publishing
  2. 2. Written Communication <ul><li>We use written communication every day </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Thank you notes </li></ul></ul><ul><ul><li>Personal business letters </li></ul></ul>© 2010 TSTC Publishing
  3. 3. Casual Email <ul><li>Don’t use all caps </li></ul><ul><li>Use emoticons to reveal expressions </li></ul><ul><li>Use blind carbon copy (BCC) tag to send forwards like jokes or chain letters </li></ul>© 2010 TSTC Publishing
  4. 4. Casual Email (cont.) <ul><li>Don’t believe everything people forward to you </li></ul><ul><li>Practice the 24-hour rule when you’re upset </li></ul>© 2010 TSTC Publishing
  5. 5. Business Letters <ul><li>At times you will need to send formally written business letters </li></ul><ul><li>The appropriate format will show you are serious </li></ul>© 2010 TSTC Publishing
  6. 6. Letter Format <ul><li>Date </li></ul><ul><li>Sender’s address </li></ul><ul><li>Inside address </li></ul><ul><li>Salutation </li></ul><ul><li>Body </li></ul><ul><li>Closing salutation </li></ul>© 2010 TSTC Publishing
  7. 7. Certified Mail <ul><li>When you need proof you sent a certain letter </li></ul><ul><ul><li>Financial matters </li></ul></ul><ul><ul><li>To settle a dispute </li></ul></ul><ul><li>You can track the progress of the letter over the Internet </li></ul>© 2010 TSTC Publishing
  8. 8. Certified Mail (cont.) <ul><li>For example: </li></ul><ul><li>If you need to settle a financial dispute within a certain time period, certified mail is proof of when the letter was sent and that it was actually sent </li></ul>© 2010 TSTC Publishing
  9. 9. Further Reflection <ul><li>When is written communication more important than verbal communication? </li></ul><ul><li>What did you learn from this chapter that you think will help with your written communication? </li></ul>© 2010 TSTC Publishing
  10. 10. Additional Resources <ul><li>Writing Email </li></ul><ul><li> </li></ul><ul><li>Proofreading & Editing http:// </li></ul>© 2010 TSTC Publishing